Absolutely useless, one office doesn’t communicate with another. My landlord decided to not let through them anymore but instead directly with me. They have harassed me for the rent and threatened ’f... See more
Company replied
Location
Switch location1 Elm Court 27 Old Milton Road, BH25 6DY New Milton, GB
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See what reviewers are saying
I would like to thank both Honey and Lucy at New Milton for dealing with my unexpected change of tenancy efficiently and professionally. They helped make the move as stress free as it could be and wer... See more
Company replied
Whereas Leaders as a national letting agency do leave a lot to be desired, there are some outstanding members of their staff who are the sole reason I stay with them Lucy Stephens is one of thes... See more
Company replied
I have to say thank you to Honey Finch for her professional standards. I really apparated her understanding and giving me real needed advice. I would indeed to talk in the near future concernin... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - New Milton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
1 Elm Court 27 Old Milton Road, BH25 6DY, New Milton, United Kingdom
4.8
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Koorosh has been very professional in…
Koorosh has been very professional in assisting me with looking for a property that suited my enquiries.
February 4, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Heart
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Koorosh a 5 star rating!
Many thanks
Customer Care Team
Staffs are very helpful and responsive.
February 11, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Sindhu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Kind approach and good advise about…
Kind approach and good advise about what I am looking for and reassuring.
February 3, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Ana
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Mr Koorosh Walters
Mr Koorosh Walters
Lettings Consultant
He is very kined person and helpful and polite thanks for his help nice person
Lots of respect
January 31, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Stuart
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Quick to contact and book a visits
Very nice and straight forward
And quick to reply and get me in a viewing
Very good
January 30, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Lewis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Reply from Leaders - New Milton
Dear Stanford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
It was a pleasure speaking to Alex
It was a pleasure speaking to Alex, his composure and details compares to non. He kept engaged all the time during the call, I would definitely refer others without any hesitation, top notch.
January 23, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Douglas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Had a lovely chat with Alex about new…
Had a lovely chat with Alex about new properties coming up soon. Very keen to move so was good to hear from him about new opportunities!
January 9, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Emily
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Alex
I had a chat with Alex today, he is very polite and helpful. Highly recommended, 5 stars. Thank you, Alex and Leaders. 🏠❤️
January 9, 2025
Unprompted review
Reply from Leaders - New Milton
Dear Sophie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Alex is a great guy
Alex is a great guy, always helpful. Highly recommend.
November 27, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Costin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Viewing at BH256DY
Many thanks to Alex for everything, contacted a day before and today to confirm the booking. Alex is polite and humble, smiles through out creating a conducive environment during viewing.Has a good customer care.
November 20, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Alice
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Leaders - Eficient & Polite
I spoke to Alex White this week re: a property in Chaucombe Place. He was very helpfull and polite. He has arranged a viewing this Thursday and conifirmed this immediiately by email
November 19, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Glynis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Alex was amazing help all round lovely…
Alex was amazing help all round lovely guy highly recommended
November 15, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Chloe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
I had a conversation with Mr Alex White…
I had a conversation with Mr Alex White and he's so good and polite.
November 15, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Abin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Alex
I rang leaders a few weeks ago and dealt with a gentleman called Alex.
With having a phone call with Alex he was extremely helpful answered all the questions and concerns I had and was happy to help me in any means possible.
With every property that came up Alex was straight on the phone to me setting up a meeting to view the property.
Nothing seemed to much.
On behalf of myself and my family we are extremely grateful for Alex and good luck in the future
September 26, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Jess
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
It was a good talk
It was a good talk. They will make my house hunt journey so easy.Leards is the best letting agents,sincere and transparent.
October 16, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Sherry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Top notch
Alex was very helpful in helping set up an account for future petting, very friendly and answered any questions. Highly recommended
September 24, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Megan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
Really honest in information and doing…
Really honest in information and doing well to find a new home.thank you Alex for your efforts.
September 23, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Ashna
We are very happy Alex provided you with a positive customer experience.
Kind regards
Customer Care Team
It's really amazing explanation thank…
It's really amazing explanation thank you 😊
September 23, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Hima
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
I would like to thank Alex as he was…
I would like to thank Alex as he was both professional and friendly as its my first time approaching agency(Leaders)for tenancy.Alex have provided great support and guidance to search houses which is affordable for me.He is very attentive and responsible.
Thank You Leaders.
September 20, 2024
Unprompted review
Reply from Leaders - New Milton
Dear Bindu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alex a 5 star rating!
Many thanks
Customer Care Team
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