Manning Stainton Mortgage Advice Bureau Reviews 

949
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and deeply knowledgeable throughout the entire mortgage and insurance process. People consistently note that the team is always responsive, highly professional, and ready to answer all questions, ensuring complete peace of mind. Reviewers emphasize how exceptionally smooth and stress-free the overall user experience is, especially for first-time buyers navigating complex financial procedures. Consumers genuinely appreciate the quick response times and clear, detailed explanations that make everything straightforward and easy to understand from start to finish.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, highlighting how advisors made a stressful process feel... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

User experience

Customers consistently note positive experiences with user experience, finding the process straightforward... See more

Response time

Users describe positive interactions with response_time, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish from Emma & Elizabeth. They both really made the process feel so much smoother than we, as first time buyers, thought it might be. We always received a quick respo... See more

Company replied

Rated 5 out of 5 stars

Vanessa Lawton and her assistant Holly were so helpful with renewing my income protection policy. I was put at ease straight away and everything was explained clearly to me. I felt comfortable asking... See more

Company replied

Rated 5 out of 5 stars

My partner and I are remortgaging, he is joining me on the mortgage for the 1st time. Tom Hawley was professional, helpful and understanding of our needs. He helped us along with Elizabeth Bell secure... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've worked with Sunjay to purchas a property and he and Dominic are worth their weight in gold. Bar providing paperwork, everything is sorted for you and you can be confide... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau work with Manning Stainton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches in Leeds, Wetherby and Wakefield, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

949 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(949)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Conveyancing

Vicky Alexander and Dominic Chancellor helped me to find a mortgage and go through the whole procedure smoothly. Explained everything in detail at every step. It was great help for me as a first time buyer. Recommend them with full confidence.

December 18, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the mortgage process was smooth and well-explained. It's great to know we could help you as a first-time buyer. Thank you for your recommendation!

Rated 5 out of 5 stars

I had a great experience with my…

I had a great experience with my mortgage advisor, Thomas Hawley. He was extremely helpful, knowledgeable, and always quick to respond to any questions I had throughout the process. He explained everything clearly and made what could have been a stressful experience feel straightforward and manageable.

I’d also like to mention Elizabeth Bell, his administrator, who was equally helpful and responsive. She kept everything well organised and ensured communication was smooth at every stage.

I would highly recommend Thomas and Elizabeth to anyone looking for professional and reliable mortgage advice.

December 19, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great experience. We appreciate your kind words regarding the clear explanations and smooth communication you received. Thank you for recommending our services!

Rated 5 out of 5 stars

Two first time buyers lives made much easier

Our mortgage advisor Thomas Hawley has been excellent, incredibly attentive and easy to talk to - made the whole process a lot less stressful by breaking it down for us. Himself and Elizabeth Bell have gone above and beyond just helping us with our mortgage, ensuring that the whole sale goes smoothly and even helping us budget. Invaluable. Thanks guys.

December 19, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the team's attentiveness and clear communication made the mortgage process less stressful for you, and that their support was invaluable.

Rated 5 out of 5 stars

First time buyer

As a first time buyer, initially I was overwhelmed with the process and what it entailed.
Thomas Hawley (especially) with input from Elizabeth Bell made it so much easier for me.
The discussions and appointments were at my convenience around my busy life.
I have not felt rushed and I felt that I could ask any questions and be honest in what matters to me.
Thomas is very personable and friendly, which made me feel really comfortable to be able to have open discussions about my concerns and worries, which he has helped to settle down.
The process of submitting all the evidence and information was very straightforward, even though I had a lot of extra elements to explore and find in terms of slightly unusual deposit arrangements.
Thank you so much for being so patient with me!

December 18, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the process was made easier for you! We appreciate that you felt comfortable enough to openly discuss your concerns, and we're glad we could help. Thank you for your patience and for sharing your experience.

Rated 5 out of 5 stars

Amazing experience

We can’t recommend Thomas and Elizabeth highly enough. As first-time buyers, the process felt daunting at first, but Thomas took the time to explain everything clearly and in a way we could genuinely understand. No question ever felt silly, and nothing was too much trouble.

Both Thomas and Elizabeth went above and beyond to support us, even offering late evening Teams calls to work around our awkward schedules, which we really appreciated. We felt fully supported throughout the entire process and always knew we were in safe hands. Thank you both for making what could have been a stressful experience feel manageable and reassuring.

October 3, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that we made your first-time buying experience manageable and reassuring. We appreciate you mentioning our clear explanations and support. It was our pleasure to assist you with your awkward schedule. Thank you for your positive feedback!

Rated 5 out of 5 stars

Thomas Hawley has been amazing

Thomas Hawley and Elizabeth have been amazing, Tom was clear, precise and went the extra mile to sort my mortgage. I cannot thank him enough. He was on hand whenever I had any questions. Highly recommended his service.

December 17, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the mortgage service was clear and precise, and that all questions were answered promptly. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Fantastic customer service for our…

Fantastic customer service for our first time buyer experience. Thomas Hawley has been great, answering any question we’ve had and taking time to make sure we fully understand the process. Elizabeth Bell has been supporting us as we navigate the mortgage application and house purchase, for which we are very grateful! Many thanks to you both.

December 17, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great first-time home buying experience! We appreciate your positive feedback and are so glad we could help you navigate the process. Thank you for sharing!

Rated 5 out of 5 stars

Excellent, friendly team

We had Thomas Hawley and Elizabeth Bell as our advisors and they were both excellent, making what would have been a very confusing experience run smoothly and surprisingly pleasantly. Definitely recommend.

December 17, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the guidance provided resulted in a smooth and pleasant experience. We appreciate you recommending our services and thank you for your feedback.

Rated 5 out of 5 stars

Efficient and Knowledgable Service

We were able have late evening appointments over TEAMS.

We felt they were very knowledgeable about what they were offering, polite and easy to communicate with. The email before the first appointment detailed the approximate duration of the meeting with subsequent emails detailing the policy we had agreed upon.

We were happy with the price of the policy and the ease and quickness of how it was to get the application processed.

December 8, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you found our team knowledgeable, polite, and easy to communicate with during your appointments. We appreciate your positive feedback

Rated 5 out of 5 stars

Excellent Service

Our mortgage advisors and support team, Shannon and Cassie, have been brilliant throughout the process. Shannon made herself available throughout the day and well into the night. Cassie has been diligent, responsive and pro-active throughout. They have been instrumental in getting a quick mortgage approval.

Both of them have made the process of securing a mortgage easy for three first time buyers. I highly recommend.

December 11, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that our advisors and team provided brilliant support throughout your mortgage process. Thank you for your recommendation.

Rated 5 out of 5 stars

Great service

Helpful and informative

December 1, 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

thank you for your review

Rated 5 out of 5 stars

My mortgage advisors (Elizabeth and…

My mortgage advisors (Elizabeth and Emma) were incredibly timely, efficient, and professional throughout the entire process. They provided clear guidance, quick responses, and made everything feel straightforward and stress-free. I highly recommend their services to anyone looking for a smooth and reliable mortgage experience.

November 14, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that your mortgage experience was smooth and reliable, thanks to our advisors' timely and efficient support. We appreciate your recommendation!

Rated 5 out of 5 stars

I’m very grateful for the excellent…

I’m very grateful for the excellent support from Dominic Challinor and my adviser Vicky Alexander during my mortgage application. They were professional, responsive, and made the whole process much easier. Their clear guidance and proactive help were truly appreciated. I highly recommend them both.

November 28, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a positive experience with our team during your mortgage application. We appreciate your kind words and are glad that their guidance and support made the process easier for you.

Rated 5 out of 5 stars

Steve was brilliant

Steve was brilliant. He was very informative and was able to find me the best deal for me. The buying and selling process wasn't quite straight forward but Steve was always on hand to update any information and provide the best advise.
He sorted my new mortgage and new life insurance policy.
Would definitely recommend and use again.

October 30, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that Steve was very informative and found the best deal. We appreciate the recommendation and are glad Steve provided updates and advice during the buying and selling process.

Rated 5 out of 5 stars

Emma and Elizabeth are absolutely good…

Emma and Elizabeth are absolutely good at what they do. We'd previously been told by 4 different mortgage advisors that we wouldn't be able to get any offers because my wife was a bank staff and was on maternity leave. Friends who had recently been helped by MAB adviced us to get in touch and within one week of Emma submitting our application we had our mortgage offer in our hands. Communications with Elizabeth was fabulous and we felt really supported throughout the process. Can't recommend MAB enough, we'd give 7 stars if we could

November 21, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're so happy to hear that Emma and Elizabeth provided such excellent support! It's great to know that their expertise helped you secure a mortgage after previous challenges. We appreciate your recommendation and are grateful for your feedback.

Rated 5 out of 5 stars

We recently just got out mortgage…

We recently just got out mortgage through and I have to say both Steve and Shoaib were very helpful, they talked us through every process with so much detail and was always available when we need to consult them.we couldn’t be happier with there services, I will definitely recommend them to friends and family.

November 25, 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you found our team helpful during your mortgage process. Thank you for recommending our services!

Rated 5 out of 5 stars

Would highly recommend Sunjay Chauhan…

Would highly recommend Sunjay Chauhan to be your mortgage advisor, I got the best deal and he’s a fantastic character to deal with!
Thanks Sunjay!

August 1, 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a positive experience and secured the best deal for your mortgage. Thank you for recommending our services!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look