The Memorial Company Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently used The Memorial Company to reguild the writing on my parents' headstone; erected many years ago. Can't fault the service. The ladies were extremely professional, kind, helpful and very pa... See more

Rated 5 out of 5 stars

From first contact to the final payment the service was first class. Was given a quote and kept up to date with my parents headstone. Requested a modification from the initial requirements and this wa... See more

Company replied

Rated 5 out of 5 stars

This company produced my fathers dual headstone 10 years ago , sadly following the death of my mother i asked them to update the headstone to add my mothers details . Not only were they supportive &... See more

Rated 5 out of 5 stars

I have had a wonderful experience dealing with The Memorial Company. They have been friendly, patient and professional. Venetia talked me through the whole process with such kindness and helped me wit... See more

Company replied

Company details

  1. Funeral Home

Information provided by various external sources

The Memorial Company is a small, friendly & independent family run business, established 1996, situated in Kings Norton, Birmingham, call us today 0121 459 2355


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

So considerate, patient and understanding

Very professional and responsive to the customer's needs providing a very supportive experience during my time of grieving. Thank you your service was greatly appreciated!

November 12, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service from the memorial company

The memorial company was very helpful,when It comes to making a decision on the headstone,they keep you informed all the way through and let you know when the stone has arrived and placed at the grave,

October 2, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for a excellent review

Rated 5 out of 5 stars

Wow 🤩 what could I say

Wow 🤩 what could I say, there is a lady name Jane who sorted everything out for use she was just amazing very compassionate easy to talk to and always put the customer first it was also simple and stress free, because this company does it all to make sure that everything is right and the way you want it done down to a tee our parents headstone is just exquisite and perfect in every way we are so happy and grateful for this company for bringing us through this time.we will always recommend this company absolutely amazing Thank you💕

September 6, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the amazing review

Rated 5 out of 5 stars

…care compassion and professionalism

After being let down by another company I went to the memorial company and I’m so happy I did, from the beginning I was treated with compassion and care. I was guided through the process of choosing the stone for my husband. Vanitia and Jane helped me step by step with clear information and time scale which was much appreciated after a traumatic experience with the other company. I had a phone call to say the memorial was complete and in position and I’m delighted with the finished product and would highly recommend the memorial company for their care and professionalism.
Thank you to everyone at the memorial company.
Sarah Murphy

September 5, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the wonderful review

Rated 5 out of 5 stars

5 Star service

Very happy with service. The memorial company dealt with my existing family grave stone with great care and attention. The whole process with removing the stone and having an additional inscription was explained clearly and nothing was too much hassle. Stone is back up now and very pleased, they matched the colour and the font to the existing words and it looks fabulous. Highly recommend.

August 21, 2023
Unprompted review
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Reply from The Memorial Company

thank you for the fabulous review.

Rated 5 out of 5 stars

A very good experience

This is the second time the Memorial Company has provided revisions to the monument on my family plot at Kings Norton church. On both occasions their attention to detail, ability to execute and keep me informed of progress has been exactly what I required. I have the funerary monument and inscription I wanted and this has given great satisfaction to myself and family. I believe the pricing was fair and being able to pay in two stages (at commission and once the monument was in place) was a good arrangement. I would certainly recommend their services.

August 16, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for a lovely review.

Rated 5 out of 5 stars

Updated headstone

What a fantastic company. Everything had to be done by email/phone as we live 200 miles away and they excelled.
Staff very friendly and helpful and headstone was beautiful. They even sent me a photo after they’d put the headstone back. Well recommended.

August 9, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the fantastic review,

Rated 5 out of 5 stars

Excellent

Over the past Three years we have used the Memorial company for our loved ones who we have lost they have been professional, supporting us through the most difficult time in our life
They are a credit to us all
Thank you all for your support

July 11, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the lovely review.

Rated 5 out of 5 stars

Memorial Headstone

During a time of loss, the service received from Memorial Company was outstanding with patience, courteous and compassionate from the initial queries to the final discussions. At all points the opportunity to make the ideal decisions and relevant knowledge of their product supported my final choices.
Thank you, especially Venetia

June 23, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the outstanding review

Rated 5 out of 5 stars

Can’t recommend enough.

Can’t recommend enough.
Obviously not something anyone wants to buy for a loved one.
But the memorial company made
Such a tough time so much easier. We found them extremely helpful from start to finish. We are so pleased with the headstone for my Dad. It’s absolutely stunning and I couldn’t be more pleased
With it. Thank you for all your help at such a tough time

June 20, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the stunning review.

Rated 5 out of 5 stars

Professionalism at its best!

Excellent service from start to finish. Venetia is so helpful, friendly and caring. The memorial deskmarker I chose for my husband is perfect and exceeded all my expectations.I would have no hesitation in recommending this highly professional company. Many thanks to Venetia and her team.

June 19, 2023
Unprompted review
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Reply from The Memorial Company

Thank you so much for the excellent review

Rated 5 out of 5 stars

The professionality of the team

The professionality of the team, their willingness to help, their patience and understanding in helping us to ensure our family ended up with exactly the end product that what we wanted

May 3, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the lovely review

Rated 5 out of 5 stars

First class service

The memorial company have just completed a desktop stone for my mother and fathers resting place, we asked if they could use the existing granite stone and re do the wording. We are so pleased with the finished result. The service we have received from this company has been first class, extremely helpful, friendly, communication was excellent we were kept up to date with regular phone calls to let us know what was happening and most of all very understanding at what is such a very sad time for us. I cannot recommend this company enough. Thank you.

May 2, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the lovely review.

Rated 5 out of 5 stars

Helpful staff, beautiful workmanship

Buying a headstone for a loved one has to be one of life's least welcome shopping experiences but the Memorial Company made it as pleasant as it could be. The staff were practical and knowledgeable but also sensitive to the fact that it was a difficult time. Communication was always excellent, as was attention to detail. The finished result looks just as I'd hoped. It is a beautiful headstone.

April 17, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the beautiful review.

Rated 5 out of 5 stars

Excellent service

This was difficult for us as we do not live locally to the Memorial Company and so we were having to do this remotely. From the very first communication with Venetia, we knew that we were in safe hands. We sought and were given advice on how to proceed. She also suggested appropriate wording. Everything from start to finish was professional. We were delighted with the headstone.

April 4, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the lovely review.

Rated 5 out of 5 stars

After reading reading reviews and…

After reading reading reviews and seeing various headstones and desk markers provided by The Memorial Company, I chose them to provide a desk marker for my beloved wife.
From the outset I was treated with compassion and respect by Jane. She explained the procedure and more importantly the constraints I had to adhere to regarding size etc. I had already designed the wording and layout which were out of the ordinary. However Jane suggested a couple of minor changes that would be more appropriate.
The desk marker has been completed and fitted much earlier than anticipated. It is absolutely beautiful and colours in the granite itself and the decorations on it are stunning.
The help and advise from Jane was invaluable and greatly appreciated.
I would have no hesitation in recommending this family run company.

February 28, 2023
Unprompted review
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Reply from The Memorial Company

thank you for the excellent review.

Rated 5 out of 5 stars

Professional & friendly service. Highly Recommended Company

The team at Memorial Company are very helpful and provide an excellent service. Headstones are good quality, nicely engraved and Memorial Team offer advice on how best to word and set out your memorial which is very useful if you have never had to do it before, as it ensures you get the best from your headstone for your loved one.
You are kept up to date along the whole process and given the opportunity to see a layout on paper of your wording as it will appear on your headstone.
I have had two headstones from them, and recently they refurbished my father's 40 year old headstone which has come up as new.
I would highly recommend this company.

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

The Memorial Company

Very grateful to The Memorial Company for the service they provided, always treated with courtesy and kindness, kept up to date with the progress and the memorial has been finished to a very high standard, would highly recommend this lovely family run company.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer's

The people I spoke to was really helpful they gave me suggestions on what to put on mom and dad's headstones me and my sister are very pleased with the the headstones the wording beautifully done the headstones it's self looks beautiful

Thanks once again for all their help at a really sad time I would highly recommend this company

February 3, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the beautiful review.

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