The Memorial Company Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently used The Memorial Company to reguild the writing on my parents' headstone; erected many years ago. Can't fault the service. The ladies were extremely professional, kind, helpful and very pa... See more

Rated 5 out of 5 stars

From first contact to the final payment the service was first class. Was given a quote and kept up to date with my parents headstone. Requested a modification from the initial requirements and this wa... See more

Company replied

Rated 5 out of 5 stars

This company produced my fathers dual headstone 10 years ago , sadly following the death of my mother i asked them to update the headstone to add my mothers details . Not only were they supportive &... See more

Rated 5 out of 5 stars

I have had a wonderful experience dealing with The Memorial Company. They have been friendly, patient and professional. Venetia talked me through the whole process with such kindness and helped me wit... See more

Company replied

Company details

  1. Funeral Home

Information provided by various external sources

The Memorial Company is a small, friendly & independent family run business, established 1996, situated in Kings Norton, Birmingham, call us today 0121 459 2355


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

They are very friendly, helpful and professional. We had an existing cremation plot headstone/desk marker collected from the plot, cleaned, re-gilded, an additional inscription added and re-placed on the plot. They have done a superb job and provided an exceptional service.

January 6, 2023
Unprompted review
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Reply from The Memorial Company

Thank you for the lovely review.

Rated 5 out of 5 stars

Fantastic Service

The team at The Memorial Company have been helpful and considerate throughout the whole process of choosing and preparing the memorial for my mum. They check every detail and ensure customer satisfaction before all aspects of work take place. The finished memorial is absolutely beautiful and a wonderful tribute to my mom. All the family love it. I can't thank them enough and would not hesitate to recommend them.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

A wonderful company

So happy with the headstone for my mum. She never wanted a big ornate stone but I was really worried that it would be too small and plain and look lost amongst the huge ones. I worried for nothing as it turned out beautifully and looks very classy and elegant. The memorial company were so helpful in advising me at such a sad time and I would highly recommend them to anyone for their compassion and help.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

The ladies who dealt with me were very…

The ladies who dealt with me were very helpful and understanding. I had quite a tight timeframe as we wished to intern my moms' ashes before Christmas.I had no direct experience of dealing with any funeral arrangements before . They went the extra mile and checked suppliers for stock and kept me regularly informed. They were a real help at this difficult time , they really cared.

April 18, 2020
Unprompted review
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Reply from The Memorial Company

Thank you so much for the wonderful review, take care.

Rated 5 out of 5 stars

Absolute excellent service from start…

Absolute excellent service from start to finish. Staff where compassionate and understanding.

April 16, 2020
Unprompted review
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Reply from The Memorial Company

Thank you Kim for the excellent review

Rated 5 out of 5 stars

Exceptional Service

The Memorial Company's customer service is exceptional!

The staff always go the extra mile to help I cannot recommend this company highly enough. Everything they do is carried out professionally and the workmanship is of the highest standard.

They are a fair and honest company who put their customers first - thank you.

Nigel

April 16, 2020
Unprompted review
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Reply from The Memorial Company

Thank you so much for taking the time to leave a fantastic review, we are a family business and really do appreciate your comments, take care Nigel

Rated 5 out of 5 stars

Professionalism and quality.

Our experience has been made all the more comfortable thanks to Venetia and her team. They are very professional and knowledgeable in all they do. Their work is of the utmost quality and I would recommend their services highly.

April 14, 2020
Unprompted review
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Reply from The Memorial Company

Thank you for taking the time to leave us a wonderful review, we really do appriciate it, Wow!

Rated 5 out of 5 stars

After doing a headstone for a relative…

After doing a headstone for a relative a few years ago and is currently doing a headstone for my partner of 30 years who sadly passed away last year. I would just like to say the care and professionalism is truly outstanding! A 5 star company in every aspect

April 12, 2020
Unprompted review
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Reply from The Memorial Company

Thank you so much for the lovely review, we really do appreciate your feedback

Rated 5 out of 5 stars

On behalf of our Son in Law and My Wife…

On behalf of our Son in Law and My Wife
We would really like to thank you for your kind considerations and Managment of our request for the plaque and placement of the same during our recent loss
Our distance in Australia was a particular problem that you dealt with with professional and courtesy
Kind Regards
Alan an Mary Taylor
And Neil Collins

April 10, 2020
Unprompted review
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Reply from The Memorial Company

Thank you so much for the lovely review, take care Venetia

Rated 5 out of 5 stars

Having not had the heavy burden of…

Having not had the heavy burden of having to arrange a burial before it was very daunting however when it came to process of choosing a stone finding the right words and the whole procedure was made 100% easier using the people from the memorial company...my family and I will be forever thankful for your kind and empathetic manner we are all so grateful and appreciative thank you
Nigel caballero

April 9, 2020
Unprompted review
The Memorial Company logo

Reply from The Memorial Company

We really do appreciate all your kind words, thank you so much, stay safe.

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