Jade was very helpful and knowledgeable. The overall support was great and we quickly identified and booked a vacation within budget, on the dates we needed and with no hassle. Will be asking Ja... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
Company replied
As usual our dealings with Clare has been exceptional. She listened to our requirements on what would be the ideal holiday for us and she found exactly what we were looking for. A very friendly envir... See more
Company replied
Thanks to Michelle for arranging our last minute holiday to Kefalonia. She was very helpful in finding out what we wanted and super patient in exploring all options for us until we found a great match... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom
- 01600 715736
4.9
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Efficient and timely in getting back to us and finding a suitable holiday. Good choice available and reasonable prce. Happy with the support and service we received. Very personable.
July 6, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you and I look forward to hearing all about it
Reply from Miles Morgan Travel - Monmouth
Was a pleasure to arrange your holiday, look forward to hearing all about it
A very friendly, professional travel agent
Michelle was very friendly and helpful throughout the whole booking progress, also Olga advised me on changing my currency when I need to.
It was a very hot day and I was offered a bottle of cold water as soon as I arrived and also asked if I wanted another before I left.
I found this to be a lovely friendly and professional environment which took the stress of booking a long haul flight away from me.
Thank you to Michelle and Olga
June 25, 2025
Reply from Miles Morgan Travel - Monmouth
Yes, it was a hot day and a pleasure to book the holiday you wanted. look forward to hearing all about it
Reply from Miles Morgan Travel - Monmouth
Thank you for your lovely comment, was a pleasure to arrange your holiday.
Efficient and Welcoming
The whole experience was great. The staff were welcoming, friendly, efficient and knowledgeable
June 6, 2025
Reply from Miles Morgan Travel - Monmouth
It was pleasure and thank you for your kind words
Very good service
Easy booking process thanks to Shelly who was friendly and helpful on the phone. Many thanks
June 10, 2025
Reply from Miles Morgan Travel - Monmouth
It was our pleasure, thank you for booking with us
Excellent service delivered properly
Michelle seemed to understand our, less than exciting,
request well and the company produced the goods in a very efficient manner. What more could you ask for!
May 2, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review. It is very exciting to be going away and pleased to have found a hotel for you
Michelle was very helpful
Michelle was very helpful, especially when I had a list of must haves to keep 4 people happy on this holiday 😁 Michelle covered everything and now we are all excited for our trip 😁
April 18, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your review. Pleased I was able to find something for all your needs. Look forward to hearing all about it
A very friendly helpful staff.
A very friendly helpful staff and great service all sorted in one visit.
April 18, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your comments and pleased you have a wonderful holiday to look forward to.
We have used the Monmouth branch a few…
We have used the Monmouth branch a few times over the years and have always found them very helpful. We have just booked a Caribbean Cruise for Feb 26 for our 50th wedding anniversary and Clare was very helpful and patient with us. Find all them very helpful
April 16, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you and so pleased that we found a lovely cruise for you to celebrate your special anniversary.
Excellent service by Michelle Timewell
Excellent service by Michelle Timewell. Efficient, friendly and took time and patience to understand our holiday needs. Will definitely use again. When we went to the cruise ship seminar, we had only planned to listen and ended up booking as Michelle was so helpful. Its a great event to have all major cruise companies under one roof. The cruise line speakers should help Miles Morgan up-sell the offers/benefits on site when booking on the day.
April 7, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your lovely review. Was a pleasure to help and secure the booking for you. I will look forward to booking your next holiday or cruise soon.
Efficient and friendly staff
Efficient and friendly staff, always helpful. Always book our holidays with Miles Morgan in Monmouth.
April 2, 2025
Reply from Miles Morgan Travel - Monmouth
Hi Elaine, thank you for you lovely review. It is always a pleasure seeing you and booking your lovely cruises. See you for the next one.
Many thanks
Nicki - Branch manager
Holidays
The staff where helpful and I asked for the to have a look at some holidays and email me some
March 9, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you
Easy to deal with and Claire was very…
Easy to deal with and Claire was very patient when dealing over the phone
March 4, 2025
Reply from Miles Morgan Travel - Monmouth
Glad I made it easy for you to book your holiday. I hope you have a lovely time
The staff were so helpful
The staff were so helpful. I wasn’t sure about the destination and asked for advice and suggestions. Nicki was lovely. She immediately helped me and sent me information with options.
I went back a couple of times and appreciated her relaxed approach. Not pressured but patient and kind.
March 2, 2025
Reply from Miles Morgan Travel - Monmouth
Hi Annette, Thank you for your wonderful review and I am glad I could help :)
Look forward to seeing you soon.
Many thanks,
Nicki - Branch Manager
Reply from Miles Morgan Travel - Monmouth
Thank you. I was pleased to help you book your holiday and meet with your friend at the same time.
Reply from Miles Morgan Travel - Monmouth
Thank you for your review Sandy, look forward to seeing you soon :)
Many thanks
Nicki - Branch Manager
Excellent customer service
Excellent customer service, I have dealt with staff at 2 stores. The get to know their customers and treat them like friends. Nicki at Monmouth has got me a great solo cruise deal.
February 13, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you so much for your review Carole, it was lovely to see you and book you again from a different shop :) I look forward to seeing you soon.
Many thanks
Nicki - Branch manager
Reply from Miles Morgan Travel - Monmouth
Thank you for your comment. Pleasure to help you find the right tour, look forward to hearing all about it
Monmouth shop
Monmouth shop
Clare who we have dealt with in the past was her usual helpful self found holiday we wanted and booked it for us
Everyone in shop always helpful and cheerful this is why we use them look forward to booking more holidays with her. Many Thanks Rob & Carol Hoskins
February 4, 2025
Reply from Miles Morgan Travel - Monmouth
Thank you for your kind comments
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.