Jade was very helpful and knowledgeable. The overall support was great and we quickly identified and booked a vacation within budget, on the dates we needed and with no hassle. Will be asking Ja... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jade was very helpful and knowledgeable. The overall support was great and we quickly identified and booked a vacation within budget, on the dates we needed and with no hassle. Will be asking Ja... See more
Company replied
Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
Company replied
As usual our dealings with Clare has been exceptional. She listened to our requirements on what would be the ideal holiday for us and she found exactly what we were looking for. A very friendly envir... See more
Company replied
Thanks to Michelle for arranging our last minute holiday to Kefalonia. She was very helpful in finding out what we wanted and super patient in exploring all options for us until we found a great match... See more
Company replied
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked a cruise via Miles Morgan Travel. The manageress guided us through the whole process very efficiently and made all the necessary arrangements.
She obviously had a lot of experience and we benefitted from her advice regarding cabin location through to such things as ensuring we had the right insurance cover.

Reply from Miles Morgan Travel - Monmouth
Excellent service from start to finish
Went in for advice on Andalucia and we’re given lots of help/brochures etc
Decided on a holiday but it was almost fully booked
Nicki in Monmouth,tried tried to her best to secure the last 2 places and got them
Brilliant!! We were so pleased

Reply from Miles Morgan Travel - Monmouth
Michelle at the Monmouth branch was excellent in helping us choose and book our holiday. Following on from a great experience last year, we wanted to use Miles Morgan Travel again this year. All of the staff are really friendly and helpful

Reply from Miles Morgan Travel - Monmouth
Excellent customer service we received when we booked our wedding anniversary holiday! Would Recommend Miles Morgan/to family/ friends!

Reply from Miles Morgan Travel - Monmouth
Great communication and all round easy experience. Very knowledgeable staff

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
Monmouth Branch:-
The ladies working in this branch are helpful , knowledgeable, warm and friendly , always happy to help, very patient and understanding ,

Reply from Miles Morgan Travel - Monmouth
Clare in Monmouth listened carefully and spent time finding the best holiday to suit our needs.

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
Clare at Monmouth is always very welcoming, her attention to detail is very reassuring. I always feel that my holidays are in safe hands. If there is a query about something she will continue to follow up until the matter is settled satisfactorily.

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
The staff in store are really helpful and we struck lucky with the first holiday they found being the one we booked. Michelle served me and she was lovely, and made the process simple, straightforward and easy.

Reply from Miles Morgan Travel - Monmouth
Friendly and experienced staff. Quick and efficient in presenting choices exactly as requested

Reply from Miles Morgan Travel - Monmouth
What a pleasure to find good old fashioned customer service alive and well at Miles Morgan Monmouth. All the staff were friendly and helpful but especially the manager Nicki who was efficient, professional and accommodating. She found exactly what I was looking for and personally tweaked things to fit my requirements.
I couldn't recommend this place or the staff more highly for any travel needs.

Reply from Miles Morgan Travel - Monmouth
Great staff, excellent knowledge. Professional, polite nothing is too much trouble.

Reply from Miles Morgan Travel - Monmouth
It was Claire Hughes who was a great help as she has always been every time we book a holiday with her we booked in Monmouth on 31january 2024

Reply from Miles Morgan Travel - Monmouth
Agent was really welcoming, confident and professional, she asked a few questions and was then able to find the perfect trip for us, she had personal experience of the trip and was able to answer questions, she understood what we were looking for and was able to offer a variety of options.
We came away feeling confident about our booking, just loved the personal experience touch and the agents knowledge and understanding.

Reply from Miles Morgan Travel - Monmouth
Michelle in Monmouth went out of her way to find us a last minute flight to see family in Malta from the nearest airport. Will definitely use the Monmouth branch again. Thank you.

Reply from Miles Morgan Travel - Monmouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.