Miles Morgan Travel - Monmouth Reviews 

138
TrustScore 5 out of 5

4.9

39 Monnow Street, NP25 3EF Monmouth, Monmouthshire, GB


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Rated 5 out of 5 stars

Jade was very helpful and knowledgeable. The overall support was great and we quickly identified and booked a vacation within budget, on the dates we needed and with no hassle. Will be asking Ja... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more

Company replied

Rated 5 out of 5 stars

As usual our dealings with Clare has been exceptional. She listened to our requirements on what would be the ideal holiday for us and she found exactly what we were looking for. A very friendly envir... See more

Company replied

Rated 5 out of 5 stars

Thanks to Michelle for arranging our last minute holiday to Kefalonia. She was very helpful in finding out what we wanted and super patient in exploring all options for us until we found a great match... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom

  • 01600 715736

4.9

Excellent

TrustScore 5 out of 5

138 reviews

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4.9

All reviews

(138)

3,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked a cruise via Miles Morgan effortlessly

Booked a cruise via Miles Morgan Travel. The manageress guided us through the whole process very efficiently and made all the necessary arrangements.
She obviously had a lot of experience and we benefitted from her advice regarding cabin location through to such things as ensuring we had the right insurance cover.

February 6, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you both for your review. It was a pleasure booking you and I look forward to seeing you again soon.
Many thanks,
Nicki - Branch Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
Went in for advice on Andalucia and we’re given lots of help/brochures etc
Decided on a holiday but it was almost fully booked
Nicki in Monmouth,tried tried to her best to secure the last 2 places and got them
Brilliant!! We were so pleased

February 2, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your lovely feedback. I am so pleased we got you the trip you were after. I look forward to seeing you again soon.
Many thanks ,
Nicki - Branch manager

Rated 5 out of 5 stars

Miles Morgan Travel - Monmouth. Just Brilliant.

Michelle at the Monmouth branch was excellent in helping us choose and book our holiday. Following on from a great experience last year, we wanted to use Miles Morgan Travel again this year. All of the staff are really friendly and helpful

January 18, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your review. It was a pleasure to book your holiday. Look forward to booking many more

Rated 5 out of 5 stars

Excellent customer service we received…

Excellent customer service we received when we booked our wedding anniversary holiday! Would Recommend Miles Morgan/to family/ friends!

January 31, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you so much for your kind words and it was a pleasure helping you find a holiday to celebrate your wedding anniversary

Rated 5 out of 5 stars

Great communication and all round easy…

Great communication and all round easy experience. Very knowledgeable staff

January 31, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind words. My aim is just that, to make sure you have an enjoyable experience, where I take care of everything

Rated 5 out of 5 stars

Monmouth Branch:-

Monmouth Branch:-
The ladies working in this branch are helpful , knowledgeable, warm and friendly , always happy to help, very patient and understanding ,

January 29, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you we always aim to make booking your holidays an easy enjoyable experience.

Rated 5 out of 5 stars

Thoughtful individual service

Clare in Monmouth listened carefully and spent time finding the best holiday to suit our needs.

January 29, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your comments. It is always a pleasure.

Rated 5 out of 5 stars

Clare at Monmouth is always very reassuring.

Clare at Monmouth is always very welcoming, her attention to detail is very reassuring. I always feel that my holidays are in safe hands. If there is a query about something she will continue to follow up until the matter is settled satisfactorily.

January 8, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you very much for your review. I look forward to helping you with your future holidays.

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service, thank you

January 12, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your 5* review and booking with Miles Morgan Travel Monmouth. Please bear is in mind when you are considering your next holiday, kind regards Michelle

Rated 5 out of 5 stars

The staff in store are really helpful…

The staff in store are really helpful and we struck lucky with the first holiday they found being the one we booked. Michelle served me and she was lovely, and made the process simple, straightforward and easy.

January 11, 2025
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Reply from Miles Morgan Travel - Monmouth

We did strike lucky with finding a good deal. Thank you for booking with me, and using Miles Morgan Travel Monmouth

Rated 5 out of 5 stars

Excellent Service

Friendly and experienced staff. Quick and efficient in presenting choices exactly as requested

January 9, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your 5* review, really pleased I was able to find exactly what you were looking for, Michelle

Rated 5 out of 5 stars

Awesome!

What a pleasure to find good old fashioned customer service alive and well at Miles Morgan Monmouth. All the staff were friendly and helpful but especially the manager Nicki who was efficient, professional and accommodating. She found exactly what I was looking for and personally tweaked things to fit my requirements.
I couldn't recommend this place or the staff more highly for any travel needs.

January 3, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for taking the time to review your experience with us here in Miles Morgan in Monmouth. I look forward to seeing you again. Many thanks, Nicki

Rated 5 out of 5 stars

Great help

Great staff, excellent knowledge. Professional, polite nothing is too much trouble.

January 3, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your 5* review. It was a pleasure to book your holiday

Rated 5 out of 5 stars

It was Claire Hughes who was a great…

It was Claire Hughes who was a great help as she has always been every time we book a holiday with her we booked in Monmouth on 31january 2024

January 1, 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for taking the time to leave a review and I look forward to seeing you soon

Rated 4 out of 5 stars

First time booking a cruise!

Agent was really welcoming, confident and professional, she asked a few questions and was then able to find the perfect trip for us, she had personal experience of the trip and was able to answer questions, she understood what we were looking for and was able to offer a variety of options.
We came away feeling confident about our booking, just loved the personal experience touch and the agents knowledge and understanding.

December 29, 2024
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Reply from Miles Morgan Travel - Monmouth

Thank you for taking the time to write this review. I am so glad that you enjoyed the experience of looking for a cruise, as talking face to face with someone is always easier than looking on-line, especially if it's your first cruise. I am confident that together we have chosen an amazing cruise that you we thoroughly enjoy.

Rated 5 out of 5 stars

Michelle in Monmouth went out of her…

Michelle in Monmouth went out of her way to find us a last minute flight to see family in Malta from the nearest airport. Will definitely use the Monmouth branch again. Thank you.

December 24, 2024
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Reply from Miles Morgan Travel - Monmouth

it was a pleasure to help you find the flight to Malta. I hope you had lovely family whilst there. Look forward to seeing you again in branch soon, Michelle

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