Motherhubbardsfishandchips Reviews 113

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and helpful staff, often highlighting specific individuals for their excellent service and positive attitude. Reviewers frequently praise the quality of the food, noting that it is often fresh, hot, and delicious, with good portion sizes. The fish and chips, in particular, are often described as crispy, well-cooked, and tasty, with some considering it the best in their area. However, some customers also noted significant issues with pricing, finding it too expensive for the quality and quantity received, with some even reporting discrepancies in billing. There are also concerns about inconsistent food quality, with some experiences of cold, soggy, or bland food, and issues with batter and oil. Additionally, some people were dissatisfied with the service, mentioning disinterested staff, long waiting times, and a lack of accountability for mistakes.

What people talk about most

Quality

Users describe ambiguous interactions with quality, with some reviewers praising excellent crispy fish, good... See more

Product

Clients share ambiguous opinions on product quality and variety. Some customers praise the fresh, crispy fish... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising friendly, helpful,... See more

Price

Customers express significant dissatisfaction with pricing, citing instances of overcharging and frequent... See more

Service

People report ambiguous experiences with service, with some customers praising the friendly staff and quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Absolutely fantastic fit out for chip shop unfortunately, I didn't notice that it doesn't sell pork sausages. It was a mixture of chicken and all sorts of meats which is not a proper chip shop. I wou... See more

Rated 3 out of 5 stars

The batter free haddock is delicious but I wish they didn’t force you to buy it with a salad. I dislike cucumber & tomatoes and resent having to buy a salad full of these. I’d be far happier with a tu... See more

Rated 3 out of 5 stars

First time trying the newly opened Mother Hubbard fish & chip shop, Shirley - Southampton. One word to describe it…. ‘Average’. I asked the friendly lad at the counter for a pea fritter... See more

Rated 3 out of 5 stars

Chips were great and the fish was ok. Batter was soggy. Had a crispy inch at one end. Won’t go again.


2.8

Average

TrustScore 3 out of 5

113 reviews

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Rated 1 out of 5 stars

Spicy food not advertised

Spicy food not advertised. We bought a chicken burger and a fish wrap for our children and these were extremely spicy. My husband tried to eat those ,so not complete waste of money..but oh my gosh it was impossible to eat. No information displayed when order placed. Absolutely rubbish and waste of money.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from here!

Do not order from here!! Stay far away!! Disgusting customer service when called to find out where the order was as just eat claimed it to be delivered they told us to call the driver as it's a driver problem and was huffy and rude when asked for the number, we then called and the number was not recognized so when we called back for the second time they were extremely rude telling us it's our problem and Uber talked over us when we tried to explain the issue and then hung up on us! Absolutely dreadful customer service and handling off issues so rude disrespectful and quick to point blame anywhere but themselves or help with the issue so we have no delivery, I'd urge you to go anywhere but here

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Tried the Walthamstow branch

Tried the Walthamstow branch. Had spicy fish, chicken burger and beef and onion pie, chips with gravy and curry sauce. Everything was well cooked and really delicious. Gas a varied selection of foods unlike other places around. Desserts look great, not tried yet but my son enjoyed cornflakes tart with custard.

November 17, 2024
Unprompted review
Rated 2 out of 5 stars

Mediocre at best

We visited the new Dunstable store for the first time and had a sit down meal there. The place was nice and clean and as comfortable as you'd expect a sit down 'chippy' to be with good wheelchair access for my disabled wife. But we had quite a poor server experience. Initialy taking the order incorrectly then when serving didn't allow for our 2 seperate meals, ie, 1 serviette, 1 knife and fork, 1 set of condiments and no milk with the coffee which was so strong it was undrinkable anyway. The chips were fantastic, hard to beat in fact, but the battered sausages were extremly greasy. Overall we left disapointed with the experience and considering there are far superior options elsewhere close by are unlikely to return.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Ordered takeaway, in Stoke, absolutely lovely. Not sure about all the bad reviews (although these are different areas), as they seem a far cry from what I and others have experienced. Fish was fresh, we ordered the spicy one, and we were very impressed. Non greasy, batter was light and crisp. Will order again.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

Stale chips

Stale chips, mushie peas that had been sat there since morning by the look of then, should not have gone there waste off money

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

£20 for a bag of cold fish and chips

£20 for a bag of cold fish and chips, bad start. Decent peice of fish, not Cod or Haddock, but totally overcooked dry and bland. Chips were appalling, undercooked hard and dry. Potatoes left out of water to long prior to cooking, unappealing dark staining. All this investment in new outlet down the drain, will be gone by Christmas.

October 12, 2024
Unprompted review
Rated 2 out of 5 stars

Had the pie meat and potato but was…

Had the pie meat and potato but was disappointed it was soggy and undercooked chips were nice also had jam roly poly which i dont recommend it was dry and
not what i expected glad it came with custard that's the only highlight

October 3, 2024
Unprompted review
Rated 2 out of 5 stars

Mother Hubbard on Walford Road…

Mother Hubbard on Walford Road Birmingham. They started off well but slowly started to decline. The sizes of the fish becoming about a 3rd of what they once was.
Taking the costumer as fools by adding extra batter with hallow space in the middle.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

Second visit in two weeks at Baildon…

Second visit in two weeks at Baildon outlet.
Two young uninterested girls serving, not very polite, got order wrong, fish undercooked again with soggy batter. Very disappointing to see such a large investment of capital about to be flushed away!!
Looking at other comments we are not alone.
I await your response.

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

Who is Wrecking this once Great Chippy?

Who is Wrecking this once Great Chippy?
'Hilda' will be spinning in her grave.
.
Served me waferthin CRISPS as scallops. Then Argue back. Refuse to come out and even LOOK at what i'd been served. Shouting through the hatch. Gobby, Claiming '1t's what we always served - oh, we can do another but it's the Cutter. They are all the same' - so my MEMORY is at fault and I'm THICK too... RUDE, LAZY and a LIAR (young blonde woman) The counter staff were cringing. Great CC top notch.
Will pass to Trustpilot HX community so the whole Area know..
.
WAS one of the best Chippies in HX. I've been going there over half a decade. Eaten THAT MEAL more than 50 times. They are expensive, always well worth it and the chips were good this time (not so with reviews below)
£4 is still a lot for the Tiny 'chip-sauce deal' their Scallop are the most expensive in the Area. Also normally worth it. Who is killing Your Business, Mother Hubbard?

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

I would give a lower ratting if I…

I would give a lower ratting if I could. The fish and chips and other food I purchased was the worst I have had, the fish was that burnt you could not get the batter off it, the chips were like rubber and they did not even supply the Tartar Sauce that I ordered. Robbed again, utter disgrace.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

£45 worth of food arrived burnt and bitter

Ordered £45 worth of food which arrived burnt and cold. Food was not servable at all and then customer service was rubbish and were not helpful at all if anything were rude! The food tasted bitter because of how burnt it was and no accountability was taken! The guy on the phone just kept referring to Uber. No apology no nothing. Don’t buy from here extortionate prices for disgusting food. Poor quality control if any at all tbh.

June 22, 2024
Unprompted review
Rated 3 out of 5 stars

I was so disappointed.

I was so disappointed with the food. It was a large portion but the fish and chips were tasteless. Was it the bland frying oil, I don't know. I tried to add some flavor with the vinegar but that looked and tasted watered down. I'm sticking to traditional fish and chips shop's.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

A meal at Mother Hubbards is just a…

A meal at Mother Hubbards is just a treat. There food is to the highest of standard and extremly fresh! Dont believe fake reviews that the fish was not good because let me tell you it is the best Fish and Chips your going to get with the lovley customer services.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Had a take away

Had a take away, chips where cold fish had a after taste and was extremely bland got 4 different sides every thing tasted salty I live 6 minutes away but every thing was still cold and dry NEVER AGAIN!!

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Down-hill Not the same.

Nottingham Branch. Over the last few months the large special fish & chips size has gone down smaller than a normal fish. The batter is greasy and do overcooked. Almost burnt fish. What’s happened? The fish used to be large crispy and portions were what they should be. Quality is zero! Step up the Game. We know the portions and quality had gone Downhill drastically!

April 19, 2024
Unprompted review

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