Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again.... See more
Company replied
You can’t trust a car! Had my car brakes gone, but had to cover a trip back home near 250 miles. I was really fortunate to have GEM Motoring for my Personal Road Assistance. Called GEM and no hassl... See more
Company replied
Van wouldn't start. Very helpful and polite initial phone conversation with GEM and, after some confusion over the eligibility of my van (ex HM Prison service van formerly used as a minibus) it got so... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dodgy dealers
The company failed to tell us we'd incur a £170 further charge, having encouraged us to be driven home by them after a burst tyre, rather than find a garage. They created a second job for themselves. Then they were hugely defensive about the complaint, wanting to find every means possible to avoid it, including assigning my complaint a prejudicial title. Avoid!
June 26, 2025
Unprompted review
I'm really pleased I switched to GEM
I'm really pleased I switched to GEM.
It's cheaper, better and from my experience of an actual breakdown, the callout time was quicker than any of the others I've used,(and I've been using breakdown insurance for over fifty years).
July 9, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review of our company.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Reassured to be protected by GEM
It is years since I had to use a breakdown service and I have only recently switched to GEM. I was impressed by the speed of response to my report of a breakdown via the app and reassured by the prompt follow up contacts from the customer service team whilst I was waiting for help to arrive. This relieved the 2 hour wait for help to arrive. The mechanic inspired confidence in his diagnosis and having got me going again was able to tell me where to buy a new battery locally.
June 13, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Just great support when needed
Just great support when needed - noncompliants but the Breakdown team arrived earlier than planned!!
July 9, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Gem recovery
Gem as a recovery company has yet to be tested, but the process of becoming a member was very straightforward. Everything was explained well, and the prices are fair. I joined partly because they are recommended by Which
July 15, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about the joining process, we are very pleased that you found it so straightforward.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM by name and by nature!
GEM by name and by nature!
All concerned went that extra mile . So kind, friendly and efficient.
Nice to see there are some really good people left in this world.
Especially Steve!!!
July 8, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Mechanic arrived on time
Customer services were very helpful.
The mechanic arrived on time and quickly resolved the problem
July 5, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The GEM team provide exceptional service
An overheating problem led to roadside breakdown.
GEM team on the case and recovery truck on site within 30 mins. Transported home.
We were reassuringly kept in touch throughout.
Excellent in every respect.
June 29, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
when I misfueled my car recovery came…
when I misfueled my car recovery came very promptly and took car (and Self) to garage to get it sorted -driver very careful winching my old car on and off the truck -great service
June 25, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very competitive price wise
Very competitive price wise. Hopefully service will be equally good
July 4, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent breakdown recovery service.
Sadly broke down today on my motorcycle but Gem sent a truck to collect me within an hour which was excellent. They also called every 15 minutes to check I was ok. Home safely thanks to Gem.
June 29, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Best breakdown service I’ve encountered
Best breakdown service I’ve encountered. Had to rely on GEM twice now in a matter of months. On both occasions, the service has been helpful, quick and efficient. Honestly cannot see how it can be bettered if a you have to suffer a breakdown
June 18, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we have provided to you since you have been a member with us.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Had a broken front coil spring
Had a broken front coil spring, car was at home so not an urgent recovery. Vehicle was picked up within 3 hours and taken to the garage of my choice(independent Volvo specialist). Very good service from the breakdown company called out to my home.
June 16, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick and reliable
I broke down and had someone out to me within 45 mins. GEM called me 3 times to check I was ok and give me updates. Fantastic customer service! Highly recommend!!
June 19, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great recovery service that covers both…
Great recovery service that covers both my vehicles. The magazine however is the opposite. I do not like being talked down to just because I don't worry about saving the planet 100%. Dreary letters from sad people with nothing better to do than make you feel you should not be driving my particular motorcycle or motor car. I've asked to not receive it hoping that will that help save the forests, and ink and power and anything else involved in its production.
June 19, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
Please contact us on 01342 825676 if you wish to discuss this further.
We welcome your feedback as we are continually striving to provide a first-class service to our members and your comments will enable us to help improve the service.
GEM Team
GEM Motoring IS a gem!
You can’t trust a car!
Had my car brakes gone, but had to cover a trip back home near 250 miles.
I was really fortunate to have GEM Motoring for my Personal Road Assistance. Called GEM and no hassle! What I didn’t expect: GEM personnel called me several times and sent messages to keep me updated!
Best ever service and most professional attitude I had based on my personal experience!
June 5, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
So far so good
As my breakdown cover has yet to start, I can only comment on the ease of enrolling. I found the website very easy to navigate and was impressed by the speed with which my joining documents were provided. The cost appears competitive and reasonable for a service recommended by "Which".
June 4, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide feedback about setting up your policy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Gem app is excellent
The Gem app is excellent and the system gives accurate updates re arrival times. Response times have been better than most other recovery brands I have used (manufacturers and third party). Technicians attending have been well trained.
December 5, 2024
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
New Member but very happy
Not used it yet but cover looks perfect for us and really competitive price!
June 12, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Too early to give an honest opinion
Too early to give an honest opinion. Seems OK so far
June 11, 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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