mydentist Reviews 8,146

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease, even those with dental anxiety. Many highlight the exceptional care received, noting that the team is welcoming, attentive, and provides clear explanations and good advice. The service is often described as excellent, with people appreciating the efficiency, thoroughness, and positive outcomes of their treatments. However, some people were dissatisfied with the service, experiencing long wait times and feeling that check-ups were not thorough. There were also concerns about pricing, with some finding the costs too high and feeling that the company prioritizes private patients over NHS patients, leading to issues with appointments and contact.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the kindness, professionalism, and... See more

Service

Customers had ambiguous experiences with service, with many reporting dissatisfaction due to issues like... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over what they perceive... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising helpful and... See more

Customer communications

People report negative experiences with contact, frequently mentioning difficulties reaching the business by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

my dentist , outram road portsmouth, first class experience, went for a routine cleaning, dr anastasia even turned down the sonic cleaning machine pitch, so the frequency didn't kill my ears. Amy the... See more

Company replied

Rated 5 out of 5 stars

Dr Elena @ the Bridlington Practise has looked after myself and my wife since her arrival 12 years ago..This lady is just brilliant- caring- professional- careful and gives only the very best advice a... See more

Company replied

Rated 5 out of 5 stars

We have just been into the practice for our 1 year olds first dentist visit and what an experience. We were met with Ines and Emma who were so wonderful, extremely informative and made us feel at ease... See more

Company replied

Rated 5 out of 5 stars

The first time visit to the new Wimborne My Dentist premises and what a great experience. A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A very professional dental team

Very professional team through reception to dentist. I've been unwell so hadn't regularly visited since 4 years ago. I have a little gum disease which they will keep an eye on for me. Even the parking was free right outside the door. Overall a very good experience so I have no hesitation in recommending this dental clinic to everyone.

February 9, 2026
Unprompted review
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Reply from mydentist

Hi Alan,
Thank you for your kind feedback.

We’re glad to hear that you had a positive experience and felt well cared for by the whole team. It’s great to know the parking was convenient too! Your recommendation means a lot to us.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Go Peterlee!

This review is for mydentist Peterlee. Once again the high level of service was delivered by all those involved from the text reminders to the welcoming receptionists to the ever professional dental nurse and of course Dr Tiona Buliga who was as thorough and caring as ever well done to everyone keep doing what you are doing.

February 5, 2026
Unprompted review
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Reply from mydentist

Hi Gordon,
Thank you, for sharing your lovely feedback about MyDentist Peterlee.

We’re so pleased to hear that Dr Tiona Buliga, the dental nurse, and the reception team made your visit such a positive experience. Your kind words mean a lot and will be passed on to the practice.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Bridlington Practice Shining Light

Dr Elena @ the Bridlington Practise has looked after myself and my wife since her arrival 12 years ago..This lady is just brilliant- caring- professional- careful and gives only the very best advice and quality treatment .she is a Star of the highest calibre...a shining light that others should take example from.

February 3, 2026
Unprompted review
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Reply from mydentist

Hi Antony,
Thank you so much for your wonderful feedback about Dr Elena.

We’re glad to hear how highly you and your wife regard her care, professionalism, and dedication. Your kind words will be passed on, we’re sure she’ll be delighted to hear them.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

What a shambles

What a shambles, this outfit constantly cancels and rearranges appointments without notice and then pleads ignorance when you arrive. ( Halifax branch).

February 6, 2026
Unprompted review
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Reply from mydentist

Hi Timothy,
Appointments being cancelled or rearranged without clear notice is not the standard of service we aim to provide, and we completely understand how frustrating it must have been to arrive and be told otherwise. That is certainly not the experience we want for our patients.

At times, we do need to prioritise urgent and emergency cases to ensure patients in pain or requiring immediate treatment are seen as quickly as possible. However, this should always be communicated clearly and in advance wherever possible, and we apologise if that did not happen in your case.
Thank you for your feedback — it helps us identify where we need to improve.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Visit gave me some hope

Visited Pennywell Road, Edinburgh and Tanu could not have been any nicer. Even as I was sat in the chair really anxious, she listened and explained everything to me and gave me hope. Due to my anxieties I would love the work done earlier now but understand why there’s a long wait, hopefully it will come around again sooner. Thank you Tanu!

February 6, 2026
Unprompted review
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Reply from mydentist

Hi Izaak,
Thank you for your kind feedback about our Pennywell Road practice.

We’re so glad Tanu made you feel supported and reassured, especially while anxious. We appreciate your patience with the wait and will pass your lovely comments on to her.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Excellent ⭐️⭐️⭐️⭐️⭐️

Having registered at Lever Street Manchester practice i have to say they are excellent.

The Reception team were fantastic with the signing up process & very helpful & polite

The communication was excellent throughout.

I went today & was greeted by a very helpful team at the desk & a really helpful dentist, Georgina & her colleague who really looked after me.

A truly excellent experience

February 6, 2026
Unprompted review
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Reply from mydentist

Hi, We’re so pleased to hear that you found the registration process smooth and that our reception team were helpful and polite throughout. It’s also great to know that Georgina and her colleague took such good care of you and made your visit a positive one.

We truly appreciate you taking the time to share your experience — your kind words mean a great deal to the whole team.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Client service delivery is poor

Loddon Dental Practise, Nofolk. This company does not provide a good service....cancelled Hygenists appts (now 1 year between appts) and cancelled Dentist appts. Yet they give you all the mktg talk about how big they are, how quick they can see you blah blah blah.......that they own/run 500 dentists...surely they have floating cover to cover maternity & retirements as in both these examples ?....it's not as if either were sudden events that caught them by surprise LOL !!! clearly poor management of resource ......shocking service.
I have now found another dentist practise locally, that offered me multiple dates to see me. I see the usual corporate waffle in the response below..100% expected. Its cheaper to keep customers than find new ones .....am sure thet don't care about losing a private fee paying client.

February 5, 2026
Unprompted review
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Reply from mydentist

Hi Peter,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating cancelled appointments can be — particularly when they result in long gaps between visits.

While we always aim to provide continuity of care, there are occasions where unforeseen staffing changes, including maternity leave and retirements, can impact appointment availability. That said, we recognise that this does not lessen the inconvenience caused to you, and we apologise for the disruption you’ve experienced.

As a larger organisation, we continually work to improve our workforce planning and patient communication to minimise these situations wherever possible. Your feedback is important and helps us identify where we need to do better.

If you would be willing to contact our practice manager, we would welcome the opportunity to review your situation and see how we can assist further.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

I would like to give credit to Dr Mark…

I would like to give credit to Dr Mark Ricketts who is not only professional and skilful but also very kind to me and my mother.

He takes care of us since we came to UK and always provided useful suggestions based on my cases.

Last time, he found my wisdom teeth has a small hole when he was filling my another teeth, he help me fill it up at the same time. He said,”I can’t leave it if I see it.” He can ask me make another appointment but he just help me to fill it right away. I am so happy to have Dr Ricketts and his nurse take care of my teeth.

Highly recommended!

Thank you

January 26, 2026
Unprompted review
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Reply from mydentist

Hi Stanley,
We’re glad to hear that you and your mother have felt so well cared for, and that his professionalism, kindness and attention to detail have made such a positive difference to your experience. We’ll be sure to share your lovely feedback with Dr Ricketts and his nurse.

Thank you for your recommendation — it truly means a lot to us.

Rated 1 out of 5 stars

Worst dentist I have ever been to

Worst dentist I have ever been to. The dentist was not interested in what she was doing. I had to go back twice for the same filling which was not done properly in the first place and even the second time was not satisfactory. I would not recommend this dentist ever,

January 31, 2025
Unprompted review
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Reply from mydentist

Hi Linda,

We are very sorry to receive your 1-star review, however, using the details you have provided we have been unable to locate you as a patient. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Repeated statutory noise nuisance – Berkhamsted practice

They recently moved to Park View Road, Berkhamsted, opposite my home, and their security alarm keeps going off for long periods with no response. This morning (Saturday) it started at 8am and blared for over 1 hour. An unmanaged alarm in a residential area is a serious noise nuisance.

January 31, 2026
Unprompted review
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Reply from mydentist

Hi Mark,
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Medical disability discrimination

My dentist morley took my partner off the registar last year because she is an nhs patient who has missed 2 appointments. 1st appointment she was in hospital. She has been diagnosed with pulmoney embolisms in both lungs,pots,fnd, and endrimetroas which is proving very problematic whilst on blood thininers. We wrote a complaint and was put back on list last year and today she phoned to cancel an appointment for tommorow (enough time to fill slot) as she is very unwell and has been put on antibiotics. They said if she dosent attend that she will be struck off again. This decision is really upsetting her, it is failing to protect their employees (putting them at risk of becoming unwell) and endangering other patients as well as discriminating against people with genuine medical disabilities. They do not care about the health and well being of anyone just their pockets.
Following a discussion with the practice manager and myself it was agreed that my partner wouldnt be struck off the registar but was warned that she had been given a chance before and wouldnt be given any more chances. I was also asked to ask her to respect her staff.
My partner is delighted that she wont be struck off as she has been with this dentist for over 10yrs and i over 20yrs. The issue she has is that her medical conditions wont go away. She cant say she wont miss another appointment which puts her in the same position as last time when she proved her medical conditions. The law says that when a health care proffession is aware of medical conditions they must accomondate not discriminate.
As for the staff issue my partner was trying to protect all of the staff and patients at the dentist by canceling the appointment a day in advance. It was the staff member who demanded that my partner attend even with flu ( which triggered pots and was videoed with her heart rate going over 167 on monitor) and warned she would be struck off if she didnt put everyone at risk.
As a patient of over 20yrs, my partner over 10yrs and my 5 kids all of there lives we want this resolving. Yes we want to stay where we have had excellent healthcare in the past, but we are very dissapointed about this incident.

January 29, 2026
Unprompted review
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Reply from mydentist

Hi Johnny,
We are sorry to receive your 1* review. Unfortunately, we are unable to locate the patient you are referring to. If they would wish for us to investigate their concerns, please can you ask them to contact the practice and speak with the Practice Manager. Alternatively, you can contact out Patient Support Team via email patientsupport@mydentist.co.uk

Kinds Regards,
Patient Support Team

Rated 1 out of 5 stars

Costings

I've been with this practice for over 50 years. Since it's become my dentist that's all they want is your money. Spent £750 on 2 crowns which fall out from time to time. They have in the passed refitted at no extra cost which takes about 10 minutes. Today they wanted to charge me £173. I was in shock. That's totally taking advantage of loyal customers. In total dental work I've spent about £3.000 and they still want £173 for 10 minutes work. Totally sham

January 29, 2026
Unprompted review
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Reply from mydentist

We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
Patient Support Team

Rated 2 out of 5 stars

Overall I’m upset by their attitude

Their dental work is usually pretty good but their attitude, unprofessionalism, rudeness and bullying is very upsetting. They are quite often narrow minded, petty, unsympathetic and generally unpleasant. They were rude and disrespectful of the problems I have with ADHD and probably autism too.

January 28, 2026
Unprompted review
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Reply from mydentist

Hi Nick,
Thank you for your feedback. I am very sorry to hear of your dissatisfaction with the service you received from our practice. I would like to apologise for the experience as you have described. Our mydentist Patient Support Team will be happy to discuss your concerns with you. They can be contacted via email - Patientsupport@mydentist.co.uk Alternatively, if you have not already done so, I would recommend that you contact the practice in the first instance and ask to speak to the Practice Manager.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Extortionate charges

My husband was Quoted £350 for a filling. Told it would need a crown over the top cost £1000 as filling large !. Told also May need root canal treatment. God knows what that would have cost. So that’s minimum £1350 for one tooth !. He was in shock after already paying £350 for another filling, hygienist and X-rays plus a monthly fee of £25 1-2 weeks prior to the filling next to it falling out. We were going away the next week to Spain so I reviewed all the dentists within reasonable distance to our accommodation. He visited a dentist in Spain who told him he did not need an injection for the tooth a it had previously had root canal ( surely the other dentist would have known that !) so he could fill tooth without injection as he would feel no pain. No mention of large filling needed, no mention of crown. Total Cost €60 for filling €10 euro for cab.
I suggest this is a complete and utter money making dentist overcharging patients.
We are twelve days in from his filling and he is very happy with the work done in Spain.
Dentist in England need to stop overcharging ridiculous prices as not affordable

January 14, 2026
Unprompted review
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Reply from mydentist

Hi Julie,
We are sorry to receive your 1* review. Unfortunately, we are unable to locate the patient you are referring to. If they would wish for us to investigate their concerns, please can you ask them to contact the practice and speak with the Practice Manager.

Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Called to make inquiry about NHS patients

Called to make inquiry, women on phone very abrupt and rude put phone down on me saying she was to busy to answer my questions and wasn't interested in NHS clients only private even though NHS patients was and is listed as taking clients. Apparently they have to say that but have no interest in taking any as they don't have an NHS dentist at the surgery.

January 26, 2026
Unprompted review
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Reply from mydentist

Hi,
We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. Unfortunately, we have been unable to identify the practice being referred to, which means we are unable to look into this further or confirm its NHS availability.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

{myDentist} Meadway Shopping Centre, Tilehurst

Today I visited {myDentist} Meadway Shopping Centre in Tilehurst for the second time.

A huge shout out to Dr Ansu George.

What a fantastic dentist!!!

She’s professional, gentle, dear and so lovely.

I experienced no pain while she worked away on my dental treatment.

All I can say now is I wish I had found her sooner.
I’m a very happy and a pleased patient.

Elaine

January 26, 2026
Unprompted review
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Reply from mydentist

Hi Elaine,
Thank you for taking the time to leave such a lovely a 5 star review for Ansu George, I'm really happy to hear that your treatment went so well and we look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My son saw Ines and her nurse Emma

My son saw Ines and her nurse Emma, she was great! Made him feel so relaxed and talked him through everything step of the extraction 😊

January 21, 2026
Unprompted review
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Reply from mydentist

Hi Rogan Chambers,
Thank you for such a fabulous 5 star review for Ines and Emma. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Theo and the team gave me new front…

Theo and the team gave me new front teeth for last Christmas . This was professionally achieved in a very short time .
Have a great 2026
Ian heppenstall
Very happy patient😜

December 17, 2025
Unprompted review
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Reply from mydentist

Hi Ian,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

The first time visit to the new…

The first time visit to the new Wimborne My Dentist premises and what a great experience.
A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for your appointment.
Our dentist Elena-Mirela is reassuring and always offers good advice in how we can do more in looking after our teeth which we take on board.
In fact all the staff we dealt with today were very pleasant and gave good service so thank you.
Andrew & Sue Baldwin

January 14, 2026
Unprompted review
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Reply from mydentist

Hi Andrew,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Bad Practice

I made an emergency appointment as I had lost two lower front teeth. On keeping the appointment, the person I saw told me that my teeth required a deep clean. I was confused and explained why I was there, she said she could deal with my request and asked if I would like to go ahead with the clean. I said yes and she went on to say that she would have to refer me to someone else if I requested further treatment giving me no explanation of treatment charges. I was charged £64 for making the appointment and £77 for the hygiene. My contention is that I should not have been charged the £64 initial appointment charge as I would not have made an appointment for a hygienist. I am 87 years of age with only 8 teeth.

January 6, 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jean,
We are very sorry to receive your 1-star review and would very much appreciate your further feedback. If you have not already done so I would encourage you to contact the practice and ask to speak with the Practice Manager. They will be happy to discuss your concerns with you.
Kind Regards
Patient Support Team

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