mydentist Reviews 8,150

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease, even those with dental anxiety. Many highlight the exceptional care received, noting that the team is welcoming, attentive, and provides clear explanations and good advice. The service is often described as excellent, with people appreciating the efficiency, thoroughness, and positive outcomes of their treatments. However, some people were dissatisfied with the service, experiencing long wait times and feeling that check-ups were not thorough. There were also concerns about pricing, with some finding the costs too high and feeling that the company prioritizes private patients over NHS patients, leading to issues with appointments and contact.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the kindness, professionalism, and... See more

Service

Customers had ambiguous experiences with service, with many reporting dissatisfaction due to issues like... See more

Price

Clients share negative opinions on price, with many reviewers expressing frustration over what they perceive... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising helpful and... See more

Customer communications

People report negative experiences with contact, frequently mentioning difficulties reaching the business by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

my dentist , outram road portsmouth, first class experience, went for a routine cleaning, dr anastasia even turned down the sonic cleaning machine pitch, so the frequency didn't kill my ears. Amy the... See more

Company replied

Rated 5 out of 5 stars

Dr Elena @ the Bridlington Practise has looked after myself and my wife since her arrival 12 years ago..This lady is just brilliant- caring- professional- careful and gives only the very best advice a... See more

Company replied

Rated 5 out of 5 stars

We have just been into the practice for our 1 year olds first dentist visit and what an experience. We were met with Ines and Emma who were so wonderful, extremely informative and made us feel at ease... See more

Company replied

Rated 5 out of 5 stars

The first time visit to the new Wimborne My Dentist premises and what a great experience. A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency Dental Service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

One of them best NHS dentist's I've…

One of them best NHS dentist's I've ever had. My dentist was brilliant, she has put a smile back on my face.

November 11, 2025
Unprompted review
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Reply from mydentist

Hi Mr Gary Heath,
Thank you for your 5 star review. I am very pleased to hear of your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 3 out of 5 stars

Trying to book appointment for Husband

Trying to book appointment for husband who works full time- Im full time carer daughter to mom who is terminal- they have changed the policy to be able to book appointments on behalf of spouce he wanted a tooth implant- Im at moms her signal is poor as in the sticks at Hammerwich- I rang 3 times could hear receptionist clearly and concisely she kept saying she couldn't hear me - hence was being louder and louder to get the info through to her.
Husband works 6am to 6pm most times gets no lunch to call- he brings me to My Dentist once every 6 months with him for check ups so we can get straight back to mom on a Friday 1 in other in done this has been happening over 5 year ! A simple email from MyDENTIST Chasetown would have let us know as patients for over 50 years they've changed their policy they don't need to phobe thousands of patients- she said its patient confidentiality - Im married to him 30 years and (he asked me ring ) I can't come sign a consent forms neither can he
( just like that)... I have been messed about with appointments cancelled on Fridays numerous times over past 5 years- I was let down waiting over a year for a wisdom tooth extraction My Dentist Chasetowns fault not reading an email Althought I repeatedly called them to ask if I'd been referred to Burton Hospital- I had been they just didnt read Burntons notes to get me in -I got told I needed a filling on lower tooth 5 years on still no pain I haven't gotten it done yet !
No pain yet - this is a true review - myself and husband have no choice but to continue to come here as its the closet
but whether( its just me ) receiving unhelpful care from the practice it has not been a good
service never was like it prior to the pandemic
like I say - if a receptionist who would have listened to my full conversation NOT TERMINATE my call as she said
I was being rude was not trying to get my point across would understand my hands are tied where I am- 7 days a week care giver daughter & only phoned as husband asked me as he can not from his job ! I understand shes just doing her job its the practice at fault nit emailing its long standing customers .

November 10, 2025
Unprompted review
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Reply from mydentist

We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I’ve joined this dentist after being…

I’ve joined this dentist after being with my previous 30 years. I’ve been very insecure about missing teeth and my dentist has always said no to a partial denture. Second visit to my dentist today for a scan for my partial denture. How tears have flowed!! Can’t believe I have accepted this for years. Shlomo & Millie were so helpful, understanding and welcoming. Thank you both so much. Highly recommend

November 10, 2025
Unprompted review
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Reply from mydentist

Hi Shannon Gurr,
Thank you for your 5 star review and recommendation. I am so pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Would just like to say a very big thank…

Would just like to say a very big thank you from us both Linda and Christopher Askew to Dr Cristian Michi and nursing assistant Owen when we visited yesterday. For me Linda after a previous visit there was a chance I would have to have a tooth extracted.
Both Dr Cristian and Owen were so kind and helpful and explained all the options open to me.
While having the tooth extracted they were both so caring and making sure that I was ok etc. I cannot thank them both enough for all that they have done for me and are doing with further treatment. I really do appreciate your kindness. Thank you so much.
Chris was also very pleased with his treatment yesterday. Again everything was explained so well to him and thanks Dr Cristian and Owen so very much. Our very grateful thanks also to all the reception staff so kind and nothing too much trouble. Thank you all.

November 6, 2025
Unprompted review
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Reply from mydentist

Hi Linda and Christopher,
Thank you for taking the time to leave the practice a 5 star review. I'm really happy to hear that both of your treatments went so well. I will share your positive feedback to both Cristian and Owen, I know they will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Everything excellent.06.11.'25

Everything excellent.06.11.'25 My dentist is Ian Blair at Killinchy Rd., Comber practice; he has been my dentist for over 30yrs!

November 6, 2025
Unprompted review
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Reply from mydentist

Hi MISSPATRICIAJOHNSTON,
Thank you for such a wonderful review, it's very much appreciated. I am so pleased to read your positive comments for Ian Blair and we look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

my dentist Bridlington

my dentist Bridlington

Ive just finished Invisalign treatment with Tatjana.
The whole experience from start to finish was professional, friendly and very successful. Reception, Louise, the dental nurse, all super.
I 100% recommend..

November 6, 2025
Unprompted review
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Reply from mydentist

Hi Hayley Brambles,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Been with my dentist all my life

Been with my dentist all my life, been on there NHS waiting list for 2 years and 10 month and offered no appointments whatsoever, told them I have got gum disease and they just don't care keep telling me to go private, which I simply cannot afford

November 5, 2025
Unprompted review
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Reply from mydentist

Hi Malcolm,
Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place currently. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Excellent Experience at MyDentist Warmsworth Road, Doncaster

I recently visited MyDentist on Warmsworth Road, Doncaster for several treatments and was very impressed. On the 9th of October, I had a tooth extraction, and on the 4th of November, I had my first ever filling. I was quite anxious, but Dr. Abraham Philip was extremely professional, patient, and reassuring, explaining everything clearly and making me feel at ease.

I also had a hygiene appointment for a scale and polish with Hollie Fiddler, which was done very thoroughly and professionally. My teeth felt great afterward, and I’ll definitely be returning for regular visits.

The reception staff are very polite and welcoming, and I would highly recommend Dr. Abraham Philip and the team at MyDentist on Warmsworth Road, Doncaster for anyone looking for excellent dental care in a friendly and professional environment.

November 4, 2025
Unprompted review
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Reply from mydentist

Hi Simon,
Thank you for your 5 star review and recommendation. I am very pleased to hear of your experience as a mydentist patient and I'm really happy to hear that your treatment and hygiene appointment went so well. I will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Massive thanks to Peter zeltman and…

Massive thanks to Peter zeltman and his wonderful assistant Imogen for going above and beyond for me really worked hard to get my teeth back to healthy and can finally smile with confidence really friendly and reassuring would highly recommend (Newton Abbot)

November 3, 2025
Unprompted review
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Reply from mydentist

Hi Chris,
Thank you for such a lovely review for Peter Zeltman and Imogen. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

They are great at booking crap at cancelling

They are great at booking, you can everything online apart from CANCEL an appointment it takes a very long time to get through to anyone! Why on EARTH do they not add this function to their website?

October 31, 2025
Unprompted review
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Reply from mydentist

Hi Lesley,
Thank you for your feedback We are sorry to hear that you have experienced problems contacting your practice. Unfortunately, the practice is facing un-precedented patient demand at the moment. This demand is affecting our ability to answer patient contacts in a timely manner, for which we apologise. Please be assured that we are looking at ways to improve patient telephone access to the reception desk and reduce queue times.
Kind Regards
Patient Support Team

Rated 1 out of 5 stars

Rude Receptionist

I called the receptionist this morning to book an rebook an hygiene appointment at the east street bristol location and a lady with a jamaican or african accent i think picked up and spoke to me as if we've had issues before, was rude and when i asked if there is discount for old customers, she said why would there be? Never in my life encountered such attitide before. Please check your staffs, that was uncalled for.

October 31, 2025
Unprompted review
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Reply from mydentist

Hi Doyin,
We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.
Kind Regards
Patient Support Team

Rated 5 out of 5 stars

Amazing

Im with the Gloucester practice after I had an initial problem they sorted it out with great results , the practice manger was caring , professional and could not do enough to provide a solution as for the dentist and his assistant they did an amazing job taking all precautions and explaining the procedure , I don’t think you can mention names on review but I hope they get the praise they deserve , you will not find a better practice anywhere

October 8, 2025
Unprompted review
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Reply from mydentist

Hi Geoff Pearce,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fantastic customer service received…

Fantastic customer service received from the receptionist Abbi, really took her time to explain the mix up we had with our accounts and a refund that was due which i was not even aware of, Abbi provided a exceptional service throughout and really went above and beyond to deal with my query, very rare to experience these days, a MASSIVE credit to MYDENTIST and her team, keep up the fantastic work Abbi.

October 29, 2025
Unprompted review
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Reply from mydentist

Hi Torsif Aslam,
Thank you for your 5 star review. I am very pleased to hear of your experience with our receptionist Abbi. It's wonderful to know that they are providing fantastic and friendly service, going above and beyond for our patients. I will certainly share your positive feedback our reception staff. They will be delighted to hear that their efforts are appreciated.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

I loved my experience at my dentist the…

I loved my experience at my dentist the staff was lovely and the dentist helped me a lot she gave me honest advice and gave me a follow up appointment with the best treatments to improve my smile

October 6, 2025
Unprompted review
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Reply from mydentist

Hi Didi,
Thank you for your 5 star review. I am pleased to hear of your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

I was referred to the hospital for some…

I was referred to the hospital for some extractions advised and referred by My Dentist Canon Street Taunton. On my consultation with the hospital I was advised that I did not need 4 extractions and that the treatment plan i had been offered was not the best nor the most cost effective way to do this. I was advised I would only possibly need one extraction and discharged back to the care of my dentist. My dentist Canon Street then advised my partner on one of his visits that my dentist was leaving and that I would have to find myself another dentist. I have been with canon street for the last 6/7years and now I am left without a dentist, and unable to find a nhs dentist willing to take me on. The customer service at this practice is utterly shocking and despicable. There is no communication with the patient. Just cancelled appointments and unprofessional messages through my partner.

May 15, 2025
Unprompted review
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Reply from mydentist

Hi Evelyn,
We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this. Please email patientsupport@mydentist.co.uk with further details so that we can investigate your concerns.

Kind Regards
Patient Support Team

Rated 5 out of 5 stars

DEAR ALYS AND MIA my dentist talbot…

DEAR ALYS AND MIA my dentist talbot green practice!

Appologies if spelt names wrong!

Three words

Spectacular STUNNING PERFECTION

I MUST PRAISE YOU BOTH DREAM TEAM

THANK YOU 🙏

RECEPTION STAFF GREAT TOO

DAN

October 27, 2025
Unprompted review
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Reply from mydentist

Hi Dan,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Dental appointment

Excellent service, friendly staff.
Very professional..
A credit to the Dental centre
At Manchester Rd Southport..

October 25, 2025
Unprompted review
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Reply from mydentist

Hi Robert,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Went to my dentist in Winsford Cheshire…

Went to my dentist in Winsford Cheshire saw a guy called Ainsley Smith,I’m not good with dentist scare me.this guy was absolutely brilliant and very patient with me.he took my tooth out no pain such a nice person,fitted my false teeth perfect ,I’ve no problem whatsoever so ever.i can thank you enough I am in my seventies been to a few dentist visits in my time, never felt the urge to leave a review before.thanks again Ainsley

October 17, 2025
Unprompted review
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Reply from mydentist

Hi Jennifer Trelfa,
Thank you for such a wonderful review. It is very much appreciated. I am very pleased to read your positive comments for Ainsley Smith and to hear that your treatment went so well for you.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

MyDentist Exmouth

Martin was incredible! Had a tooth extraction and he couldn't have been more informative, personable or professional! The way he dealt with me, I couldn't wish for any more.. both Martin and Sarah deserve the recognition they deserve 👏

October 21, 2025
Unprompted review
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Reply from mydentist

Hi Gary Hesketh,
Thank you for such a wonderful review. It is very much appreciated. I am so pleased to read your positive comments for Martin and Sarah.
We look forward to welcoming you back to the practice for your next appointment
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

Portsmouth practice

I have been a patient with portsmouth mydentist for 30 years with no complaints.. couple of years ago they started cancelling appointments ...after ringing as id heard that if u didn't go for a while you'd lose your nhs place ...they responsed with ' you have 2 years before you lose your place ' at this point it had been a year ...wasn't offered an appointment...has now been over 2 years as life gets in the way ...they have removed me from their books !!!
Very disappointed and angry 😠

October 9, 2025
Unprompted review
mydentist logo

Reply from mydentist

Hi Leanne,

We’re sorry to hear that you’ve experienced difficulty accessing NHS dental care at our practice, and we understand how frustrating this must be.

Unfortunately, due to ongoing high demand and limited NHS capacity, we are currently unable to offer appointments to every patient who contacts us. This includes both new patients and those who have previously been seen at the practice.

Under NHS dental contract, practices are not required to recall patients for routine check-ups. While we do offer recalls as a courtesy when we have NHS availability, it remains the responsibility of each patient to contact us to arrange their own appointments.

If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to get in touch with the practice manager.

Kind Regards
Patient Support Team

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