Unfortunately after trying the sample slips im left disappointed. The flower design is very feminine. The channels stick to your skin and are very low which leak especially if your a side sleeper or m... See more
Company replied
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See what reviewers are saying
The quality of the pants we purchase from Novamed is of the highest quality and comfort for my elderly mother. We tried all the ‘brand name’ ones and they were absolutely rubbish for leakage, absorpat... See more
Company replied
Great prompt delivery and pull on pants for my elderly mother who has dementia. The pants are soft, thick and comfortable and keep her dry which totally out weighs the pads or should I say nappies... See more
Company replied
I have been incontinent for 10 years now - always used pull ups until recently when the brand I was using started to leak. I’ve decided to use all in ones as I know I will feel more secure when out an... See more
Company replied
Company details
Written by the company
Novamed, A British Brand of Incontinence pads. We supply adult continence products for people of all genders to maintain an active, dignified and independent lifestyle. At Novamed, we have a core belief that innovation in the science of care improves patient’s comfort and brings them dignity. With this in mind we have developed our range of incontinence products in different absorbencies, to manage different levels of incontinence. Thousands of people rely on Novamed to keep them secure, dry and independent. People around the world can continue to live an active lifestyle, with Novamed’s incontinence pads and pants, you can manage medium to heavy incontinence. Our incontinence products have an enhanced Secure Absorption area that helps to manage with leaks, odour control, and keeping skin moist. Our range includes All-in-ones / Slips, Pants and Underpads / Bedpads.
Contact info
Unit 4, Coopers Place, Combe Lane, GU8 5SZ, Wormley, United Kingdom
- 0808 196 2070
- info@novamedeurope.com
- novamedpads.co.uk
4.6
Excellent
253 reviews
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The pads were not comfortable or thick…
The pads were not comfortable or thick enough for the absorbing.
March 19, 2022
Reply from Novamed Pads
Dear Claire - we're sorry to hear that you did not have a great experience of our pads. If you would like to discuss further with us these issues then please reach out to us at info@novamedeurope.com. Kind regards, The Novamed Team.
Unfortunately after trying the sample…
Unfortunately after trying the sample slips im left disappointed. The flower design is very feminine. The channels stick to your skin and are very low which leak especially if your a side sleeper or male. These are definitely not designed to be used by men because of the low channels. They are cotton backed so clump after a few hours of wearing them. You need to make a plastic backed plain one also as these last longer and do not clump up below the waist when moving around. Great customer service though.
March 14, 2022
Reply from Novamed Pads
Dear Mr Chester - we are very sorry to hear that you did not have a great experience with our product. We will duly note your concerns with the product as we are always looking to improve. Kind regards, The Novamed Team.
Reply from Novamed Pads
Thank you very much for your 5 star review! We really appreciate it! Kind regards, The Novamed Team.
Delivery was great
Delivery was great, will give further feedback when at the appropriate time of use 👍🏻
January 8, 2022
Reply from Novamed Pads
Thank you for our perfect review!
Kind regards,
Novamed team
Goods not received
January 7, 2022
Reply from Novamed Pads
Hi Gary,
Your free of charge sample was dispatched on Tuesday, and can take between 2-3 working days to reach you. If you have still not received your sample by Monday, then please do let us know via our email (info@novamedeurope.com) and we can send you out a new one.
Kind regards,
Novamed Team
Thank you!!
Thank you so much for you quick dispatch and delivery.
Highly recommended 👌keep up the good work.
Thanks
Regards Carlo
January 2, 2022
Reply from Novamed Pads
Dear Carlo,
Thank you so much for our 5 star review - we really appreciate it!
Kind regards,
Novamed Team
The sample arrived quickly and was well…
The sample arrived quickly and was well packaged
December 28, 2021
Reply from Novamed Pads
Dear Colin,
Thank you so much for our 5 star review - we really appreciate it!
Kind regards,
Novamed Team
Repeat order, good vfm.
I've ordered these several times now through Amazon but bought direct this time. They're really good nappies and work well.
December 18, 2021
Reply from Novamed Pads
Good Afternoon,
Thank you so much for your perfect review of Novamed Pads.
We're delighted to hear how impressed you are with our service and would love to continue supplying you in the future.
Have a lovely weekend.
Novamed Pads
I found the pad easy to put on and…
I found the pad easy to put on and seemed to be well fitting, but not suitable for night time as not able to contain volume and leaked during the night so not what i needed sorry
December 17, 2021
Reply from Novamed Pads
Good Afternoon,
We are sorry to hear that you didn't have a good experience with Novamed pads.
We will like to discuss this further with you if you wish to do the same. Kindly, please send an email to us at info@novamedeurope.com.
Have a nice weekend.
Thank You
Novamed Team
I have been incontinent for 10 years…
I have been incontinent for 10 years now - always used pull ups until recently when the brand I was using started to leak. I’ve decided to use all in ones as I know I will feel more secure when out and about. Although these are bulky when wet they don’t crinkle and they are incredibly discreet. I have only used a sample which was on the big size but have now ordered smaller in the hope it’s more suitable and then I will be ordering more for everyday use. Thank you so much for giving me my life back!!
December 13, 2021
Reply from Novamed Pads
Good Afternoon,
Thank you so much for your perfect review of Novamed Pads.
We're delighted to hear how impressed you are with our service and would love to continue supplying you in the future.
Have a lovely weekend,
Novamed Pads
Great service and product
Exactly what my elderly mother needed. Great service they arrived very quickly
December 10, 2021
Reply from Novamed Pads
Good Afternoon,
Thank you so much for your perfect review of Novamed Pads.
We're delighted to hear how impressed you are with our service and would love to continue supplying you in the future.
Have a lovely weekend,
Novamed Pads
Reply from Novamed Pads
Good Afternoon,
Thank you so much for your perfect review of Novamed Pads.
We're delighted to hear how impressed you are with our service and would love to continue supplying you in the future.
Have a lovely weekend,
Novamed Pads
Item has not yet arrived
November 7, 2021
Reply from Novamed Pads
Dear Mr. Bryant,
Your sample order was despatched on Thursday, 4th November 2021 via 2nd Class standard Royal Mail.
Royal Mail normally takes about 2 - 3 Working Days to deliver 2nd Class parcels. We do believe that you should be able to receive your package either by today or Tuesday maximum. If you don't receive it please reach out to us via our website www.novamedpads.co.uk and we will send you replacement products.
Please do let us know if you have any other questions.
Thank You
Kind Regards
Novamed Europe Ltd
Pull Pant
Alright,
I really enjoyed them the most, how many samples can any1 order also is there any special offers/codes
November 5, 2021
Reply from Novamed Pads
Hi Darren,
Thank you very much for your 5 star review. The maximum number of samples you can order for each product (we have 3 different products) is one sample of each. In terms of special offers that we have, we have a few: if you buy between 4-8 bags of any product, then you will receive a 5% discount. and ordering 8 or above entitles you to a further 5% discount (10% in total). Another offer that we have is if you join our "Subscribe and Save" scheme, then you will get 10% off your monthly orders. We hope these are of interest to you!
Kind regards,
Novamed Team
The novamed pull ups
The novamed pull ups are very good for wearing in the day time as well as night time.
November 5, 2021
Reply from Novamed Pads
Dear Mr. Harris,
Thank you for your kind review. We do believe that you wanted to give us 5 stars matching your review but by mistake you only gave us 1 star.
Please do let us know if you have any questions for us.
Thank You
Kind Regards
Novamed Europe Ltd
Super fast shipping
Arrived days before I expected it, great service!
Products worked well, thank you. Took the worry out of travelling for my elderly father 👍
November 1, 2021
Reply from Novamed Pads
Dear Christine,
Thank you for our 5 star review! We hope our products matched your expectations.
Kind regards,
Novamed Team
Really found something that matches the…
Really found something that matches the description
Fantastic fit (I am 12st and 5ft 1inch
I bought large high waist
Just right
Defo sending for more
Thank you for delivering them swiftly
Very pleased
October 28, 2021
Reply from Novamed Pads
Hi Gillian,
Thank you so much for our great review! We are very happy that they matched your expectations.
Kind regards,
Novamed Team
Great product sample
Great product sample , I really like the products highly absorbent and comfortable.
October 27, 2021
Reply from Novamed Pads
Thank you very much for our perfect review!
Best regards,
Novamed Team
Very quick delivery
Very quick delivery. Courier was very pleasant and helpful and went out of his way to ensure I was OK. Much appreciated.
September 25, 2021
Reply from Novamed Pads
Thank you very much for our perfect review!
Best regards,
Novamed Team
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