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Rated 2 out of 5 stars

Unfortunately after trying the sample slips im left disappointed. The flower design is very feminine. The channels stick to your skin and are very low which leak especially if your a side sleeper or m... See more

Company replied

Rated 5 out of 5 stars

The quality of the pants we purchase from Novamed is of the highest quality and comfort for my elderly mother. We tried all the ‘brand name’ ones and they were absolutely rubbish for leakage, absorpat... See more

Company replied

Rated 5 out of 5 stars

Great prompt delivery and pull on pants for my elderly mother who has dementia. The pants are soft, thick and comfortable and keep her dry which totally out weighs the pads or should I say nappies... See more

Company replied

Rated 5 out of 5 stars

I have been incontinent for 10 years now - always used pull ups until recently when the brand I was using started to leak. I’ve decided to use all in ones as I know I will feel more secure when out an... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

Novamed, A British Brand of Incontinence pads. We supply adult continence products for people of all genders to maintain an active, dignified and independent lifestyle. At Novamed, we have a core belief that innovation in the science of care improves patient’s comfort and brings them dignity. With this in mind we have developed our range of incontinence products in different absorbencies, to manage different levels of incontinence. Thousands of people rely on Novamed to keep them secure, dry and independent. People around the world can continue to live an active lifestyle, with Novamed’s incontinence pads and pants, you can manage medium to heavy incontinence. Our incontinence products have an enhanced Secure Absorption area that helps to manage with leaks, odour control, and keeping skin moist. Our range includes All-in-ones / Slips, Pants and Underpads / Bedpads.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Rated 5 out of 5 stars

Great product

Great product, great service and great prices,what more do you need.

January 22, 2021
Novamed Pads logo

Reply from Novamed Pads

We appreciate your positive feedback and we are glad that you are happy with our products and service provided.

Rated 5 out of 5 stars

Very quick service

Very quick service. Pads of very good quality.

January 18, 2021
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Reply from Novamed Pads

It is always our pleasure to offer an excellent customer service and we are glad to see you are happy with our product and service provided.

Rated 5 out of 5 stars

Quick reliable delivery service good…

Quick reliable delivery service good product will be buying in the near future

December 13, 2020
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Reply from Novamed Pads

Hi David,

Hope you are well and Happy New Year!
We are glad that you are satisfied with your order and thank you for your time and kind feedback.

Please do not hesitate to contact us for any advice and we look forward to receiving and processing your future orders.

Warm Regards,

Novamed (Europe) team

Rated 5 out of 5 stars

10/10

Great product and quick delivery. They fit my wife perfectly. Will continue to buy them.

November 23, 2020
Unprompted review
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Reply from Novamed Pads

Novamed appreciate your feedback and we are all working hard to ensure a great product and service is delivered to our customers and we are glad to see you are happy.

Thank you,

Rated 5 out of 5 stars

Great service

Had a slight hitch with my first delivery which was dealt with swiftly and satisfactorily.
Will be buying from them again.
Would definitely recommend!

October 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service during the whole time we have used Novamed, including during the Covid-19 lockdown period. A pleasure to deal with and a responsive, personal service. I would recommend to anyone.

September 25, 2020
Unprompted review
Rated 3 out of 5 stars

Thank you for letting me try your…

Thank you for letting me try your samples of your products and must say im very impress on them for the looks and absorbent was perfect but it be great to see your all ones and pullups in different absorbent levels and would be great to see them in plastic backing has to be honest I know cloth is better but personaly if you bring a classic out and plastic then they would be great to see on the market......

Another thing is its nice to flower pattern on the ones you doing but because it seems its more for female side that you should do something for males as well... espcally on the all-in-ones and to bring out more sizers in size small and extra small as well if you are to expand on your products

Thank you again for letting me try your products and if you do bring out plastic backing ones then let me know and happy to review them

September 7, 2020
Unprompted review
Rated 3 out of 5 stars

Horrible cheap fall to bits when a…

Horrible cheap fall to bits when a little damp

July 2, 2020
Unprompted review
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Reply from Novamed Pads

Hello Pete,

We do apologise that you didn't have a good experience with our product. Your feedback is taken into consideration for development of our products moving forward.

Novamed Europe Ltd

Rated 5 out of 5 stars

Service

Product 1st class. Does a very good job thats why i give 5 stars. The young lady i spoke to over the phone was excellent and took my order, and put me at ease regarding the pads i wanted were in stock.

November 19, 2019
Unprompted review

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