Onogo Reviews 282

Simple purchasing process and quick delivery in sensible packing

Very simple and straightforward ordering and on time delivery - I couldn't ask for more

Very prompt but unfortunately website not as good tried to re-buy the product and not on their website although I could buy through Amazon

I've always had great service from Onogo (previously Decrescent). Quick friendly service and great prices. What's not to like?

Very timely service.
I purchased TePe Interdental brushes and those are value for money and arrived on time.
Very good service.

When you order to them, via Amazon, items are shipped from UK, and the terms and conditions explain that their prices include UK VAT. But when you ask for an invoice, they ignore you, and they invent excuses, like they "do not find the order", or that "the items are shipped from a country outside the EU".

Very prompt and excellent customer service. I ordered Samsung earphones and it got lost in the mail after a month. After writing to them enquiring about the mail and tracking, they immediately rectified the situation by sending a replacement. I received the replacement within 2 weeks. Most excellent company.

Ordered thursday afternoon delivered saturday morning. Excellent service and can not be faulted. Would definitely use again 100%

Very prompt delivery and items as stated. Extremely satisfied with all round service

Order one day arrived the next, amazing service

Web site did not work. After several attempts l had to place order by phone which was a two part procedure but was successful.
My web site account may have been the problem

I have been buying from Decrescent for a while, and always found their service excellent. Now this company is called Onogo. I had a small issue with trying to order online, and sent a request for help. I was amazed how quickly I received a reply. Top marks for customer service

I was a bit disappointed that I did not continue to get a discount as a returning customer

Simpel, fast and lowprize. Love the site.

First class service, good price and quick delivery.

Very good but unable to purchase one of the items I needed

I have been using the same company for quite a few years, but under their other name, decrescent,com I always found it easy to purchase, and always the articles have arrived in good time. However last night when ordering, there was a glitch on the site, and I sent an e mail, On trying again this morning all was ok, and a courtesy e mail arrived telling me my stuff had been dispatched, what more could you ask for? Fab!!