Shocking customer service. Left a message with reception 5 times in 3 weeks and no contact was made to resolve the issue with my order. Apparently customer service department are never available. Item... See more
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See what reviewers are saying
Recently ordered a bicycle inner tube which arrived faulty. These things can happen, I know, however when i ring to report the issue, once I have listened to their recording and pressed the relev... See more
I'd give this company no stars if I could! I've just had the same problem with Onogo. I bought a Samsung phone battery on Amazon because Onogo's advert stated "12 month warranty". It's lasted l... See more
Horrible customer service. Amazon purchase completed through onogo. Items lost (apparently) and stated could not resend as items no longer available - yet items still available for purchase on the sam... See more
Company details
Contact info
Unit 2A, St Peter's Technical Park, JE3 7ZN, St Peter, Jersey, United Kingdom
- 0800 292 2785
- sales@onogo.com
- onogo.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived next day and works perfectly!
Quick to respond to my email.well done.
Genuine product. Fast delivery.
Genuine product. Excellent service, fast delivery. Good price.
(Nokia 6303 Batteries …
I have since updated my first review, the goods arrived a little late as they were sent via Europe, I have since received personally to our home our order plus an extra battery, I cannot thank you enough for this.
I have no hesitation now to cancel my first review & update it to 5 star for excellent personal service which it deserves, we could not ask for better
Very speedy delivery
Very speedy delivery, packaged well, web site easy to navigate.
Good and satisfying experience.
Excellent, accurate and speedy service. Website easy to navigate and checkout was similarly good. No hesitation in recommending this website, i will use it again with trust and confidence.
Very pleased with got here so …
Very pleased with got here so quick [fanastic sevice/ thankyou.
Discount advertised but unavailable.
Website is improvement on old system.
Main problem is that I was unable to get the introductory 15% discount advertised on home page. I was also accustomed to a 10% discount with tepe, thus 25% difference!
Excellent service
Excellent service, easy to use website and goods arrived ahead of the listed lead time.
TePe interdental brushes
My order was well packaged and arrived quicker than expected. The price was also very good :)
Onogo: interdent brushes
Product is most competitively priced and it arrived promptly without problems. I have used this company before and will continue to do so in the future.
Happy Customer
Received my order very quickly.
Satisfied with goods and service.
Will be ordering again.
Thank you.
The site is difficult at times
The site is difficult to use and ordering our Tepe brushes was a bit difficult
But once we got the hang of it, we were able to order. We have used this site before as "Decrescent" without difficulty
Great price and free delivery.
Magic
Tepe Order
My order was processed quickly and delivered within 2 days. Prices are very fair too, especially with discount given.
Ipad ear phone
Very good service and fast delivery 4 days before I got my order
New site, bit clunky, has now improved
I gave these guys 3 stars before (see below), but I can say having tried them again, my recent order was faultless and delivered in 48hrs
Early days for this new owner/site; first order went through, eventually, after I navigated its clunky route and then sent me a weird message saying the order had succeeded but an error had occurred because my credit card had been charged. Which I sort of expected as I'd just paid for it. waiting for the 24 hr reply as of now
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