Shocking customer service. Left a message with reception 5 times in 3 weeks and no contact was made to resolve the issue with my order. Apparently customer service department are never available. Item... See more
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See what reviewers are saying
Recently ordered a bicycle inner tube which arrived faulty. These things can happen, I know, however when i ring to report the issue, once I have listened to their recording and pressed the relev... See more
I'd give this company no stars if I could! I've just had the same problem with Onogo. I bought a Samsung phone battery on Amazon because Onogo's advert stated "12 month warranty". It's lasted l... See more
Horrible customer service. Amazon purchase completed through onogo. Items lost (apparently) and stated could not resend as items no longer available - yet items still available for purchase on the sam... See more
Company details
Contact info
Unit 2A, St Peter's Technical Park, JE3 7ZN, St Peter, Jersey, United Kingdom
- 0800 292 2785
- sales@onogo.com
- onogo.com
1.3
Bad
282 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Ordered this to replace the cable received with my Samsung tablet which had developed the dreaded 'red x' fault. Opted for 3-5 day delivery, received it in 2. Fantastic service.
This does appear to be a genuine Samsung product. Although a little disappointing the cable didn't come in any packaging to confirm this.
Having said that, my tablet's charging problems have been resolved. Would definitely order again if needed.
March 28, 2016
Unprompted review
Everything Just as it should be
No problems at all. Highly recommended.
March 15, 2016
Unprompted review
Service I have had with onogo
Very fast delivery would recommend company to anyone
March 13, 2016
Unprompted review
Great service
Ordered Wednesday evening, notified dispatched Thursday, arrived Friday !! Earphones for half the price of other sites. Teenage son very happy !!
March 12, 2016
Unprompted review
First class vendor
Excellent service. Product as advertised. Would use vendor again.
March 12, 2016
Unprompted review
Excellent - service and product
Ordered a pair of earphones on Thursday and they arrived on Saturday. My only concern was they didn't come in a box.
March 5, 2016
Unprompted review
Genuine Samsung battery
Excellent communication and fast delivery. Best price on the net for genuine battery.
March 4, 2016
Unprompted review
Should have checked first.
Google shopped for item. Found it paid in uk£. Turned out US shop. No indication of delivery date. Cannot find anything on either website about delivery informaion. My own fault.
March 4, 2016
Unprompted review
Reply from Onogo
Hi Alan,
I have just been reviewing our TrustPilot feedback and I have come across yours. I understand your disappointment of the lack of visible delivery information, we will be taking your comments on board and make the necessary changes in the next week.
Regarding your order, it will be dispatched today by Royal Mail 1st class delivery and should arrive with you by the 10/03 at the latest.
Please accept our apologies for any dissatisfaction you had in your purchasing experience and let us know if you have any further questions.
Regards,
Carlos
Customer Services Agent
Onogo
Beats earphones
Very promt service couldn't believe my order arrived so quickly will certainly be using yourselves again and recommend you to family and friends.
March 3, 2016
Unprompted review
fast delivery and great communication.
Ordered a phone battery, which arrived very quickly and had a prompt reply to my email answering my query perfectly. I have yet to fit the battery but great service. Thank you
March 1, 2016
Unprompted review
Great service, and rival to amazon
Got my well-priced headphones quickly, so thanks a lot.
February 28, 2016
Unprompted review
Excellent service
Genuine Samsung cable ordered and arrived before scheduled date. Product is good, it works, and very competitive price. Thanks for excellent service.
February 28, 2016
Unprompted review
excellent
Great service and great product. Arrived quicker than anticipated. Will definitely use this site again
February 26, 2016
Unprompted review
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