Robert Oulsnam and Company  Reviews 925

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.8

Excellent

TrustScore 5 out of 5

925 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The whole office went above and beyond

The whole office went above and beyond
We had a challenging sale and they were great to deal with, worked hard to get the sale over the line and gave 110% from start to finish
Ben in particular was amazing.

June 13, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Safe to safe the process was a long journey for you, so happy we got there in the end for you.

Rated 5 out of 5 stars

Good service

Good service. Always available and sympathetic to problems encountered.
Professional and helpful.

July 18, 2025
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Reply from Robert Oulsnam and Company

Many thanks for your kind words and for taking the time to write a review.

Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly. Dealt with enquiries promptly.

June 25, 2025
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Reply from Robert Oulsnam and Company

Thank you for taking the time to complete this review, we really appreciate it and are pleased you were happy with the service provided.

Rated 5 out of 5 stars

Brilliant

Brilliant, lovely people . Always willing to help especially the lovely Shania Benton at the Rubery branch. Very pleasant lady.

July 16, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for the kind review

Rated 5 out of 5 stars

Redditch branch

Jeff Field from the Redditch branch is an excellent viewing representative and was extremely knowledgeable and friendly for my viewing today.

July 11, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear Jeff provided professional assistance and that you received good service while viewing properties

Rated 5 out of 5 stars

If I could 6* I would

Where do I start... Brilliant, Excellent, Superb, Friendly, Professional, Courteous and Efficient. Just a few adjectives to describe the service provided by Shelbi, Karen and the Team at Oulsnams. A pleasure to deal with and cannot recommend them enough. As someone who operates in the real estate world, these guys put many other firms to shame. If I had another property to sell, I would not hesitate to use them again.

July 10, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your five star review. We are truly delighted to hear how pleased you have been with the service received from the Barnt Green office.

Rated 5 out of 5 stars

Great estate agents

The company and its staff have been very helpful threw everything especially Shania Benton she was always so helpful and guided me threw many things that i didnt understand been with them for ovef 5years renting a property and was looked after really well

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor unprofessional customer service

Sent an enquiry to view a property via the website completed the enquiry as requested via email so far so good.

Then after calling the letting agents for an update twice as heard nothing back was told both times once my application is reviewed I would get a phone call with dates and times to arrange the viewing.

Had absolutely no contact from them only to find out through my own searching that this property was no longer up for let they didn't have the decency to call me and let me know.

One thing is for sure I wouldn't let a house from these guys because if they can't be bothered with potential tenants god knows how they are treated after contracts are signed.

Unprofessional

July 9, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your feedback, I can only assume we are awaiting access from a current tenant. If you could email me directly with details I would like to look into this for you. darren@oulsnamlettings.net Many thanks.

Rated 5 out of 5 stars

Good service selling my flat

Good service selling the flat. Excellent communications throughout the process co-ordinating viewings etc. We received multiple offers and Oulsnam were very good at helping us manage the negotiations and work out which was the best Buyer to proceed with. Highly recommend for service and support.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Re: Sophie Hawkes…

The company has looked after my property for many years, and I have found your personnel to be of high quality. Over the last few years Sophie Hawkes has been especially helpful. She is a good representative of your company.

July 8, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for the positive review that is much appreciated.

Rated 5 out of 5 stars

Shania has been our agent for a while…

Shania has been our agent for a while now and we have always been very happy with how she managed our enquiries. She is always very friendly and kind and has treated us with respect.

July 4, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your review that is much appreciated.

Rated 5 out of 5 stars

Shania Benton

Shania has been honest, professional and helpful over the years. It was nice to know that there was always a responsible person to answer any queries. Good luck with your future endeavours Shania.

July 3, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your review and that is good to hear. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

As a tenant of a privately rented…

As a tenant of a privately rented property, Shania Benton, my property manager, has been great to deal with. She has always dealt with my issues promptly and efficiently.

June 2, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for leaving a positive review, it is much appreciated.

Rated 4 out of 5 stars

Shania Benton is an excellent resource…

Shania Benton is an excellent resource in this company. Always available in need.. They all are really professional and never forced us tenants to pay additional fees etc.

January 24, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for taking the time to leave a positive review. It is much appreciated.

Rated 5 out of 5 stars

We rent a property through Oulsnam and…

We rent a property through Oulsnam and our point of contact for any queries or concerns are with Shania Benton, she has been amazing and always make sure to get back to us as soon as possible.

June 28, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Good morning. Thank you for leaving a positive review. That is much appreciated.

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