Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service from Sarah…

Absolutely brilliant service from Sarah and colleagues in Droitwich. They supported us throughout the process and achieved a super quick sale and completion. This is the second time we’ve used Oulsnam and we would highly recommend them.

August 29, 2025
Rated 5 out of 5 stars

Brilliant estate agents!

From start to finish the whole team at Oulsnams Kings Heath were amazing, guiding us through and helping us with the sale of our house.
Empathetic and hugely professional-would 100% recommend!

August 15, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are truly delighted to hear how pleased you have been with the service received from the Kings Heath office.

Rated 5 out of 5 stars

Very professional outfit

The process from coming to value the property, keeping us informed of viewings, feedback and selling was done professionally. Thank you to Sam, Amanda and Sadie.

August 18, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you Prakash, good to hear you found the service professional.

Rated 5 out of 5 stars

Exceptional service

I had an exceptional experience with Oulsnams Moseley. All the staff have been great, especially Lauren who was responsive, helpful and professional throughout.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Oulsnam - a totally professional service

Oulsnam were really good from start to finish , they took photos and measurements all at the first arranged meeting and advised on the selling price with examples of local properties.
Tom was extremely knowledgeable and professional and sent the draft the same day , the adverts were live the next day.
Tom took really good photos and presented the property really well.
They managed viewings and got us a sensible offer within a couple of weeks .
The house is now sold , a superb service from this company and all the staff working there.

August 16, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review it is really appreciated and we are happy we were able to help you with the sale of your property!

Rated 5 out of 5 stars

Great service

Great service
Ron cashmore made us feel comfortable and was very helpful

August 15, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your comments Laura, Ron does pride himself in delivering a great viewing experience.

Rated 5 out of 5 stars

Great service from the start

Alison Astle was our agent and she was brilliant from the start. Very professional friendly and was happy to answer any questions about the house. She was timely and accommodating. She let us go around the house at our own pace,we didnt feel rushed or pressured at all. Thank you !

August 8, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for the positive 5 star review. I will pass this onto Alison and the Kings Heath team. Good luck with your search for a property.

Rated 5 out of 5 stars

Very helpful showing us around 2…

Very helpful showing us around 2 properties, one which we had an accepted offer on. Thank you.

July 16, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear you received good service while viewing properties

Rated 5 out of 5 stars

Great service

Always positive and enthusiastic about selling our property. Always had time to make you feel your property was important.

May 30, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your valued comments, delighted to hear you felt important as a client.

Rated 5 out of 5 stars

From the moment I contacted Oulsnam’s…

From the moment I contacted Oulsnam’s to when Trina came round, I was bowled over by how friendly, helpful and easy to chat to everyone was. Sarah has been fabulous in communication after selling just days after putting the house on the market too, so I couldn’t have made a better and more informed choice when I decided to let them sell our much loved home. Onwards and upwards now as I plan for my exchange & completion in the next month or so. Thank you to everyone who has helped me realise that my future is right in front of me and I just need to grab it with both hands!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Selling our property

Fantastic service from start to finish. The Manager was professional and informative and the amazing team in the office went above and beyond to support us and keep us fully informed .
They reassured us when needed and we have no hesitation in recommending them unreservedly.
What an amazing team you are at the Bournville branch . Thank you

July 24, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your lovely review. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Exceptional Service

From making an initial enquiry to completion, we found the service for the sale of our property helpful, informative and efficient. We had many queries and concerns during the process which were dealt with with patience and understanding. I can highly recommend the Bromsgrove Team.

July 25, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review it is very much appreciated!

Rated 5 out of 5 stars

Outstanding Service from Start to…

Outstanding Service from Start to Finish – Thank You, Bromsgrove Team!

We had an incredible experience with the Bromsgrove branch of Oulsnam – their support and service were outstanding from start to finish.

Sadie was absolutely amazing during viewings. She’s honest, knowledgeable, and really takes the time to get to know buyers. She even connected wonderfully with our young son, which made the whole process feel more personal and reassuring.

Tom was the perfect person to start our journey with – down to earth, clear, and realistic. He didn’t oversell or make empty promises, which we truly appreciated.

Peter was always kind and helpful whenever we needed assistance or wanted to arrange viewings – nothing was ever too much trouble.

Emma stood out for her incredible patience, support, and kindness. Her approach made such a difference during what can be a stressful time.

And a big thank you to Tim and everyone else in the branch – the whole team was brilliant.

After a disappointing experience with another estate agent, Oulsnam truly saved the day – and most importantly, sold our home. We can’t thank or recommend them enough. If you’re thinking of selling, this is the only company you’ll need.

July 18, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your amazing review, that is really kind of you and we are really pleased to hear you were pleased with the service from our Bromsgrove Office. We wish you well in your new home!

Rated 5 out of 5 stars

Very knowledgeable and proactive team…

Very knowledgeable and proactive team offering great support throughout the whole process.

June 30, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your comments, the team do pride themselves in their local knowledge and support approach.

Rated 5 out of 5 stars

Great experience purchasing home

We bought our house through Oulsnam and they were incredibly helpful throughout the process, from viewings to helping us liaise with our sellers. Communication was great and Lisa and her colleagues were always available to answer any questions and pass on correspondence. They were also very calm and reassuring throughout which I appreciated when there was a lot to do towards exchange and completion. Would highly recommend.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

The whole office went above and beyond

The whole office went above and beyond
We had a challenging sale and they were great to deal with, worked hard to get the sale over the line and gave 110% from start to finish
Ben in particular was amazing.

June 13, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Safe to safe the process was a long journey for you, so happy we got there in the end for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look