Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

View couple of properties assisted by…

View couple of properties assisted by Jeff nice guy and professional individual good service.
Ty

September 26, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear Jeff provided professional assistance and that you received good service while viewing properties

Rated 5 out of 5 stars

Buying and Selling

We both sold and purchased homes with Oulsnam.
I would highly recommend them as Estate Agents. There was always just the right amount of contact, via email and telephone conversations.
We were particularly pleased with the photographs produced of the property that we were selling.
Thank you very much!

September 19, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thanks for taking the time to leave us such a lovely review and we hope you are very happy in your new home!

Rated 5 out of 5 stars

Top-Tier Service from Oulsnam Northfield

I recently sold my property through Oulsnam Northfield and couldn’t be more impressed with the experience.
From the initial valuation to the final handover, the team were professional, proactive, and incredibly supportive. Their local knowledge and marketing strategy attracted serious buyers quickly, and they kept me informed every step of the way. Communication was always clear and timely, and they handled every challenge with calm efficiency.
Natalie, the manageress, was incredibly professional and reassuring throughout the process.
Martin from Sales was equally impressive—proactive, personable, and clearly passionate about what he does. He kept me updated at every stage, handled viewings with care, and negotiated a fantastic outcome.
If you're selling in the area, I can't recommend Oulsnam Northfield highly enough.

September 19, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your comments Sally, the team do pride themselves in their professionalism, supportiveness and communication. Martin does enjoy a challenge and will always endeavour to achieve the best possible outcome for his clients.

Rated 4 out of 5 stars

Good ending, slow start

First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything completed. As a teacher, I was hoping to get completion done in the summer holidays but unfortunately due to the first buyer dropping out, it happened in September (the most busiest time). Lisa also arranged for my house to be sold at a good price, above the price advertised. I put the house on the market in March and, at first, there weren’t many viewings. Perhaps open house viewings would have helped with that, which Oulsnams don’t do. Eventually viewings came through. The viewers, quite rightly, wanted to view at weekends and in the bank holiday. This meant that I had to show the viewers around myself. I didn’t mind but I imagine some people may.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

great service

September 14, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The manager and staff at Robert Oulsnam…

The manager and staff at Robert Oulsnam all worked in our best interest to make our experience of selling our house the best it could be. They took time and effort to support and help us through a very trying and stressful time. The manager and staff made themselves available for any queries and updates that we needed. From start to finish, the Droitwich office was incredibly professional and knowledgeable.
I would highly recommend this office for their continued dedication on selling our home and keeping the chain moving.

September 16, 2025
Rated 5 out of 5 stars

Very Satisfied

Good service, a smooth transaction from start to finish.

August 26, 2025
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Reply from Robert Oulsnam and Company

Thank you for your kind words and we are really pleased to hear that you were so happy with the service provided!

Rated 5 out of 5 stars

Bromsgrove. Yes

Found the very helpful. Arranged for someone to see my flat and helped me all the way to completion. Do not think I will move again but will always recommend you to anyone I see.
Excelent

September 15, 2025
Rated 5 out of 5 stars

Very friendly and helpful staff

Dealing with Oulsnams was a nice experience, staff were helpful and friendly and kept us informed about the ongoing situation. At the beginning they kept us up to date with viewings and there outcome

August 22, 2025
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Reply from Robert Oulsnam and Company

Many thanks for you kind words, it was a pleasure to help with the sale of the property.

Rated 5 out of 5 stars

The team were excellent but especially…

The team were excellent but especially Emma Sutton who went miles beyond expectation to get our purchase through

August 29, 2025
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Reply from Robert Oulsnam and Company

Thank you so much for your kind review and we have passed your comments on to Emma. We hope your mother is very happy and settled in your new home!

Rated 5 out of 5 stars

I confess I was dazzled by Oakmans in…

I confess I was dazzled by Oakmans in the first instance but their poor communication and high sale pricing got me nowhere after 12 weeks of marketing.
Oulsnams are the chiefs, put your trust in these guys; viewing and sales offer within weeks!!

August 15, 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments Clive, delighted to hear you placed your trust in Oulsnams, and were impressed by the service we provide.

Rated 5 out of 5 stars

Actively engaged in selling our home

Shelbi and Sarah were very professional in their dealings with us. We felt they had a good understanding of the pros and cons of our house and took our instructions into account. Selling a house is stressful but we felt the agents actively helped in the process.

August 10, 2025
Rated 5 out of 5 stars

Debbie and the team at Redditch were…

Debbie and the team at Redditch were friendly, helpful and diligent. Great people to deal with.

July 17, 2025
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Reply from Robert Oulsnam and Company

Thank you for your wonderful feedback. Debbie and the team in Redditch will be delighted to hear your kind words.

Rated 5 out of 5 stars

first…class

kept us informed at all stages first class customer service 👏 would recommend this company to any needing estate agent services

June 2, 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments paul, delighted you were happy with our first class customer service.

Rated 5 out of 5 stars

The team at Oulsnam Estate agent…

The team at Oulsnam Estate agent Northfield were very efficient. The process was handled very well and the staff were all very helpful and professional at all times.

September 5, 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments Julie, delighted to hear you found the staff to be helpful and professional.

Rated 5 out of 5 stars

I sold my house with Oulsnam in…

I sold my house with Oulsnam in Northfield, and I was impressed with their service from a detailed valuation through to a quick sale and after-sale support, ensuring completion of the property. I would recommend their services.

August 26, 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments, great to hear you would recommend the team.

Rated 5 out of 5 stars

Very knowledgeable team.

Staff were very helpful throughout the whole journey and supportive when one buyer pulled out.

September 2, 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments Lesley, good to hear you found the staff helpful and felt supported through your journey.

Rated 5 out of 5 stars

Excellent service.

Always received prompt and excellent service. Very pleased with the quality of staff who were always friendly and carried everything out very efficiently.

September 8, 2025
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Reply from Robert Oulsnam and Company

Thank you so much for your kind review and we are really pleased to hear you were so happy with our service. We wish you all the best for the future!

Rated 4 out of 5 stars

The office always responded immediately…

The office always responded immediately to my enquiries. They were calm and reassuring, given I had not sold a property for very many years. Given the disparity in fees charged (yours were higher), I would have hoped for greater pressure put on our solicitors to do their bit. The sale of a simple property took far too long.

August 1, 2025
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Reply from Robert Oulsnam and Company

Thank you for your review and kind words, we appreciate the legal process can be lengthy and frustrating .

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