PDN Reviews 

Never heard of this company before. It seems that Aliexpress is using them now instead of DHL or PostNL. Delivery was 1 day late. Items were left by the front door without ringing, while we were at home. When I read the reviews I am very happy having received my order.

This is about PDN Express in the Netherlands. One AliExpress order was split into two packages arriving from China. First package arrived without a problem, second one (same address, same situation), the tracking status says "Unable to Deliver - Recipient not found.", with photo of my doorbell and name tag. That ain't the whole story: you can't contact PDN nor can you schedule a second attempt. No your package is just gone.

Reaction on PDN's response: I already used your online webform (sunday 5 days ago) and your email address (monday 4 days ago) but your company does respond to Trustpilot reviews (within a day) but not on my web form contact nor to my email.

Ter attentie PDN, Een formele klacht over jullie onbereikbaarheid en service is ingediend.

The customer is requesting a formal investigation and a platform-wide logistics review regarding the newly appointed last-mile courier in the Netherlands, PDN Express, due to severe, systemic service failures. As a high-volume business account with over a decade of history and substantial platform spend, the buyer reports that this courier is completely unreachable, ignores delivery inquiries, and forces users to rely on public review boards like Trustpilot to get a response. Using combined tracking package order xxxxx and order xxxxx as documented examples, the customer requires this vendor-level complaint escalated to logistics management to re-evaluate the carrier partnership and prevent further churn of long-term commercial clients.

My parcel was correctly addressed to Alkmaar — PDN Express’s own delivery photo clearly shows the correct Alkmaar address and postcode on the package.
However, for reasons I still cannot understand, PDN took the parcel out for delivery in Leiden and then marked it as “Unable to Deliver – Recipient not found.” Of course the recipient could not be found in Leiden — the delivery address is in Alkmaar.
What makes this even worse is the complete lack of customer service. I have sent four emails asking where my parcel is and how this obvious routing error will be corrected. I have received no response whatsoever.
My parcel is still not delivered, I do not know where it currently is, and PDN provides me with no way to resolve the situation.
I have now contacted the sender for help and submitted a report to ACM ConsuWijzer.
A delivery mistake can happen. What is unacceptable is making such an obvious mistake and then completely ignoring the customer who is trying to get it corrected.

Reading all the reviews I am lucky that I got my parcel. I felt a bit sorry for the delivery people, because I did not expect them yet at my door, so I took a bit of time to respond. The parcel was also delivered in a personal vehicle, so I was not expecting that. I have my parcel, which is what matters.

Package delivered to the neighbors of the neighbors while we were at home. What a strange turn of events. I have never experienced this before with a delivery company. This is definitely not recommended.

I wait for 3 weeks and it said 1 week -100 aura for aliExpress shein better

Worst ever. Amazed they can still operate in NL with all these laws here. Theft, lying, mail fraud.

They just tell you you're not at home (so what IF true, deliver it with neighbours, leave it in the "portiek" or arrange delivery pick-up points.

Received one mail back after 10+ emails: they are sorry we're not getting our package from them but they are not accountable for their delivery folks not leaving the parcels. Say what-now? They have not even been here.

Too bad, it's an expensive package containing 3+ deliveries that aren't cheap (car stuff).

Also sorry for the Chinese Ali sellers who do their best to send in time, when then this BS-parcel service steals packages.

This should/must be investigated by law.

Dutch email (so it is OUR fault now - note they did deliver here once before (also after continuously complaining) and left it in front of the door without ringing the doorbell, so they DO know the address is just fine. Also note: they have not been here for this package at all and also did not contact us in any way).

Volgens onze gegevens is het pakket PDN00XXXXXXX twee keer niet succesvol afgeleverd vanwege redenen die aan de ontvanger kunnen worden toegeschreven. Vervolgens hebben we geprobeerd uw verzoek om herlevering door te geven, maar ook dit bleek niet succesvol.

Volgens ons verzendbeleid zijn koeriersbedrijven over het algemeen niet aansprakelijk als een pakket niet kan worden afgeleverd omdat de ontvanger het niet kan accepteren of geen geldig afleveradres heeft opgegeven.

Wij begrijpen dat deze situatie voor u ongemakkelijk kan zijn. Wij raden u aan contact op te nemen met de afzender om alternatieve oplossingen te zoeken.

Hartelijk dank voor uw begrip en medewerking.

Met vriendelijke groet,
PDN Klantenservice

ADDING FOR PDN'S REPLY:

It's a default email, we got 1 for every request for delivery we sent you. Over 1000 one star reviews cannot be wrong. You deliver whenever you see fit, or not. Address was fine (small cheap product was delivered after 1 month), the other bigger more expensive product was "our fault". Riight. Same house, same registered Ali address for over 12 years.

Maybe some lucky "by the kilo"-buyer will have luck with the specialized items we needed. We have asked for a refund with the friendly sellers and will never buy at AX again, until PDN has lost its contract with them as a last mile carrier.

Good luck.

I placed an order via AliExpress that was handed over to PDN Express for the Dutch leg of the delivery. It arrived at their facility (PDN) on August 19th. On August 20th, the tracking status indicated that the package was out for delivery, though no time estimate was provided. However, the package was never delivered that day, and no explanation was given.

Then, on August 24th, I received an update stating that the package was out for delivery again—once more without a time estimate. This update arrived at 7:34 AM.

At 9:19 PM, I received a notification regarding a "delivery exception," claiming that calls to me went unanswered. In reality, the delivery driver never even showed up. The "delivery status notes" only show two photos of the package in the driver's hands, but it is clearly visible that these photos were not taken on my street or in my neighborhood. They are simply lying, and their communication with customers is terrible!

This is worst company ever. Package made it from China to Netherlands in 4 days just to be stolen by the pdn express. Delivery person made a photo of package and my postbox with information “recipient not found”. That’s it, never heard back from them, no way to contact them, they don’t have physical location, no mobile, they don’t respond to any emails. No second attempt to deliver, no contact(package picture clearly showed that my contact number was there but it was way too much for delivery god).
I hope this company burns to the ground.

This is my first time with PDN express and hopefully my very last. The package is delivered, proof photos of the mailbox are sent in an email, and then no package arrives. An email to customer service with the tracking number goes unanswered and remains unanswered! PDN express is a pure scam. They make money from delivery and then again by reselling batches 'delivered without further ado' to parcel traders. You can buy your goods back by the kilo. They have no right to exist, are very bad, and unreliable. All reviews confirm this.

Never got a mail. Got a picture of a delivered package in the Front of my house. It was left in the rain in the dark at 10 pm. Package was already gone when I got there. No more ali Express for me.

I was very skeptical about this courier after all the reviews on this website, luckily the parcel arrived quickly, the courier left it at the door of the apartment, even though the main staircase was closed

Dont even deserve a 1* but sadly i cant go lower
What a bad company.
No pickup point no email they will deliver your package.. Also they say they delivered a neighbours package at my door while they didn't.. So they even set up neighbours against each other..

And if u try to call the mobile phone number to contact them u get voicemail and u cant leave a message cuz the inbox is full..

If u send them a mail they really dont understand what u mean even.. imagine opening a company and your customer service dont understand the language thwy operate in…

This company shouldn't even exist

Cant believe a company like this can still operate + cant believe aliexpress is working with them

Never ever use this company peeps

This courier does not reliably deliver packages directly to the customer. Instead, they leave parcels in open, public areas where they are not protected or secure, and simply send an email stating that the package has been delivered.
In my case, I do not check my emails every minute of the day—and there are times when I may not see an email for a day or more. On one occasion, a package was left unattended and was subsequently stolen.
A courier’s responsibility is to safely deliver the ordered product to the customer, not simply leave it somewhere accessible to the public and consider the job done. Unfortunately, this service fails to meet that basic expectation.

No delivery. The photo your courier sent during the first delivery attempt shows not my house, but another area of the city. Second attempt finished with just "incorrect address" lie. You haven’t called me even once. Your contact phone number doesn’t work. I regularly receive packages and I have never had any problem with delivery before. My windows face the central square in Hoorn, so it is not a problem to find it. Teach your couriers to use Google Maps.

This is the first time Ali used PDN for me. I was home right away and I got a notification that they couldn't reach me. In the photo, you can see the delivery driver taking a picture of our apartment entrance from his van. So he didn't want to make the effort to bring the package inside. The next day, another notification saying they would make a new attempt today, but no one showed up. They are unreachable by phone and emails are not being responded to either. Ali Express made a really bad choice to partner with PDN Express.

They marked me as "recipient moved unable to deliver", while they did take a "proof pic" infront of the front door of my building. Im not sure if the delivery driver actually rang the doorbell or not because I wasnt home. But he could have given my package to neighbours instead. Now I dont have anything and they also dont give you any option to change the delivery date/time. People work so it would be nice to know beforehand when the package will get delivered.
My order was through Bloomchic and I asked for a refund. If something like this happens to you as well contact the webshop, they are responsible for the delivery. I didnt even see an option to contact PDN. 🤨

Horrible service. PDN Express marked my parcel as delivered on 3 August 2026 at 14:09, although I was at home and the courier did not ring, knock or contact me.

The courier left the parcel unattended outside my front door, took a “proof of delivery” photo and left. I never authorised the parcel to be left there. When I checked at 14:30, only 21 minutes later, the parcel was gone.

Considering that nobody rang the doorbell, the parcel disappeared almost immediately, and many other customers describe nearly identical situations, I strongly suspect that the courier may have taken the parcel again after taking the photo. I cannot prove this without camera footage, but this is honestly what the circumstances suggest to me.

A photo of a parcel temporarily placed outside a door is not proof that it was delivered to the recipient. I contacted PDN Express by email and requested an investigation.

The tracking information claimed that a delivery was attempted on 24 July and the recipient was not available. This is simply not true. I was at home all day waiting for the package, my Ring doorbell camera clearly shows no #PDN Express courier came to my address or attempted to deliver it.

Since then, my package has completely disappeared and nobody seems to know where it is.

Trying to contact PDN Express has been just as frustrating. The mobile phone number is never answered and only says that the voicemailbox is full. Emails are ignored and there is no way to get any information or assistance.

This is by far one of the worst courier experiences I have ever had. Poor communication, inaccurate tracking information, and no customer service whatsoever. I would not recommend this company to anyone.