Worst delivery service ever. You can only contact them through email, but you will receive nothing but automated responses repeatedly confirming that the package was marked as delivered. I was h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Worst delivery service ever. You can only contact them through email, but you will receive nothing but automated responses repeatedly confirming that the package was marked as delivered. I was h... See more
Company replied
They stated that my house is not foundable (?) and after that I cannot reach them in any way to discuss where my package is and/or when a new attempt will be done. No customer communication whatsoever... See more
Company replied
PDN Express delivered my parcel to the wrong address. The delivery email contained a photo of a house with the same number as mine, but it was clearly not my house and was around a 10-minute walk away... See more
Company replied
Package was just dropped at the front door without even ringing the doorbel! I’m not happy with this kind of service! Taking pictures of a front door with the package laying on the floor is not a prov... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Idk how or why this company is still in business. I don't have to tell you my package got delivered or thrown onto the porch, it's a universal thing for this absolute joke of a company. what baffles me is that theres absolutely nothing I can do about it either, they won't reply to my message, they don't pick up calls, and I didn't even choose this company, AliExpress did. I gave it 1 star because I can't put it to negative.
The package arrived in Canada on the 31st of December. It is January 13th and the package FINALLY was delivered today. The tracking information was terrible and uninformative. There was a notice it was out for delivery on the 10th of January. Given that it was delivered almost four days after I received the delivery notification I have to assume they walked it here? Would not willingly use this company for logistics.
This company is a bad joke. I understand that their contract with Aliexpress does not require them to care about the quality of their services.
This is the worst courier company ever. My package sat at the local warehouse for over three weeks. Ridiculous. I hope retailers stop using this company. I got my charges reversed, because this was supposed to be a Christmas present but came way too late. Hoping companies that use PDN Express lose enough money to find a new courier company.
If I could give less than one star I would. PDN Express was supposed to deliver two high value items from China. The items shipped to Canada within a week. Once PDN got their grubby hands on my stuff it took about 2 weeks to get to my city from the first location - now it's been sitting in a warehouse for 2 months.
PDN Express has not responded to any of my communication - or to the seller. The seller also gave me a hard time getting my money back so I had to go through my own bank.
Whoever runs this company deserves to get crop dusted. At this point they are basically just collecting people's packages criminally and keeping them.
My package had been marked as “out for delivery” two days ago, and nothing happened. Today, at 6:32 PM, it was supposedly delivered, but the courier didn’t even bother to ring the doorbell. Instead, he shoved the package into the mailbox in a completely irresponsible and careless way, leaving more than half of it exposed, which led directly to it being stolen.
Yes, my package was stolen because of the courier’s sheer incompetence and failure to perform a basic task like ringing a doorbell. In less than 10 minutes between the delivery update and me checking, all that was left were the plastic wrappings of my order.
This is absolutely unacceptable. The phone line doesn’t work, and the customer service is an absolute disgrace.
It s not express,it s shit which breaks your nervous system and health,they dont answer either e mail or phone,i think it should be shut down in Canada.
Orders were delivered fine. status was stuck for several days on delivery, but i expect this had to do with the weather (lot of snow) there was no update in between. That would’ve made it perfect for me.
A parcel left on the sidewalk, in a doorway on the street. This is pathetic! Zero responsibility. I lost a lot of money. No contact with the courier or the company.
Horrible, I think it's a scam company like Valanio who used them. Never received my package and can't reach them.
Item arrived locally Dec 24...has now been sitting with carrier and its Jan 4.
Sent them emails...no response.
Called their phone numbers: all you get is an automated replay that "this subscriber cannot receive voice mails at this time".
Almost seems like a scam; I had no choice as initial carrier selected these guys for the last-mile delivery and I'm betting its because they underbid everyone with their terrible service. Not sure I'll ever see my items
Stay away from this service. I honestly think the courier stole my package.
3 emails went unreplied.
parcel stalled in Montreal 64 days
no phone representitives????
PDNExpress delivered my package and just left it at my door without ringing the doorbell. I only found out it had been delivered because I checked my mail and saw the notification. This is unacceptable — it leaves customers at risk of theft and weather damage. Basic courtesy and standard procedure would be to notify the customer in person. Extremely disappointed with this experience and their lack of care. I will avoid using PDNExpress in the future if possible.
THIS COMPANY IS SCAMMING DSP'S AND HAVE NOT BEEN PAYING THE INVOICES...
Terrible company. Phone numbers are not working, nobody to talk to. Why are companies still using this shipping company at all? They should be closed down.
I have NEVER experienced such an incredebly incompetent logistics service in my life (and I managed and governed 6 logistics contracts / suppliers for our company )!!!! I've filed a complaint with the BBB and asked the carrier (through Amazon mind you!) to stip doing business with them. DO NOT use them or ask the vendor TO NO T use them! Big ZERO for delivery. NO customer service and do not want to do the last mile delivery. ZERO!!!
This courier company doesn't even have people to talk to. Items not yet receive while they recieved my items on time but cannot deliver on time. Really bad courier i would'nt recommend this PDN at all.
If I could leave 0 stars I would. Ordered my package on Nov 28th with express shipping, showing it would arrive by the 5th of December. and it’s shown no update since ‘we have your package in Vancouver’ (which is 30 minutes away from me) on the 16th.
I’ve emailed and called them countless times, along with the merchant and BBB and haven’t heard a damn thing back. This company is absolutely HORRIBLE and doesn’t give a **** about delivering anyone’s package. How is this company still operational??? And how are merchants still allowing their packages to be shipped by these people KNOWING they never get delivered?
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.