Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Our 6 month old staffy pup injured herself and one of her legs went lame. She had to have an xray which we paid for. PDSA insurance paid out within 2 weeks of our claim, no quibbling. Really happy... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beware of the term 'lifetime insurance'…
Beware of the term 'lifetime insurance' with PDSA pet Insurance. Our dog started limping, the vet prescribed pain relief as she was unable to find a cause for the dog's discomfort. We were told to return if things did not improve and did so three days later when the dog's paw had become swollen. This was successfully treated with antibiotics. As the two vet visits happened to be either side of the policy renewal date we had to pay the excess on both of the vet's bills as the claims were classed as Year 2 and 3 so treated separately I have been informed.
In reply to the PDSA Pet Insurance standard response, I have already discussed my disappointment with their Complaints Department without a positive outcome.
April 8, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience. If you did wish to discuss the circumstances surrounding your excess in more detail, our Claims Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.
Very easy to sort out Pet Insurance for…
Very easy to sort out Pet Insurance for Jake, my dog.
Previously used some very expensive insurance which kept increasing year by year.
May 5, 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and Jake to PDSA Pet Insurance.
Claim for veterinary services following dog injury
The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away.
We received notification from PDSA within days of the claim being made that it had been agreed and paid.
Thank you. Terrence Bennett & E Jones
April 9, 2026
Reply from PDSA Pet Insurance
Thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Afternoon Ian, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Easy to apply for online
Easy to apply for online. Good price for the required cover. Clear website. Not needed to make a claim so can't comment on that process. Hopefully I don't need to.
April 28, 2026
Reply from PDSA Pet Insurance
Good Afternoon, Thank you for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Found it really easy to take out and…
Found it really easy to take out and very good price
April 1, 2026
Reply from PDSA Pet Insurance
Good Afternoon Yvonne. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Dog insurance.
Decided to take out a dog pet insurance policy and received the welcome pack. However, I found even showing a small concern and not an illness, relating to my dog can affect any future claims.
I cancelled, after a telephone conversation with the company. Sorry, but I was not impressed.
May 7, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Afternoon. Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback.
A really honest policy
Very helpful and informative with a really honest overview of how our dog will be cared for in case of any medical emergency
April 23, 2026
Reply from PDSA Pet Insurance
Thank you Mick for your lovely comments about the information you’ve received from us. We’re delighted we’ve been able to help you.
very easy to find a policy that suited…
very easy to find a policy that suited my needs, and quickly set up, very straight forward online process
May 6, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Afternoon. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Hi Andrew. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
My poor dog unfortunately injured…
My poor dog unfortunately injured himself and needed xrays and a hip replacement. This insurance company paid immediately and without hassle. I am so grateful for them making this stressful time easier. I would recommend them to everyone.
May 1, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Lesley for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog injured himself. We hope they are feeling much better now.
The vets put my claim through and was…
The vets put my claim through and was paid out and sorted within a week. Amazing service
October 9, 2025
Reply from PDSA Pet Insurance
Hi Clare, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Hi Carmen. Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Very easy to set up online
Very easy to set up online, with very good competitive rates.
May 4, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Graeme. Thank you for choosing to take out your
pet insurance policy with PDSA Pet Insurance. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Very impressed
Very impressed. Easy to contact, informative and helpful. Comprehensive cover, value for money. Would definitely recommend
May 3, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Christine for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you.
Reply from PDSA Pet Insurance
Thank you Christine for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Easy to answer questions and have heard…
Easy to answer questions and have heard your care is second to none and also the price is good for pensioners to thank you for my peace of mind xxCarol
May 3, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Carol. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback.
Made a very stressful time so much…
Made a very stressful time so much easier. Direct contact via portal to our vet. No issues
Thank you
April 3, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Mark, for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Really easy claiming process and…
Really easy claiming process and friendly, helpful team on the phone.
November 3, 2025
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
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