Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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Just insured my cat. I chose PDSA because my cats insurance benefits the great charitable work they do. It was a very competetive quote and exceptionally easy to sign up. I especially liked the fact t... See more
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Company details
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful support staff member when…
Very helpful support staff member when I made a mistake with my registration. Was told my rescue dog was a black labrador was actually a Labrador cross german shepherd. Staff member was easy to understand patient and waiting on hold wasn't long.
January 11, 2026
Reply from PDSA Pet Insurance
Good Morning Hope, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog to PDSA Pet Insurance.
I have been looking for pet insurance…
I have been looking for pet insurance for a few months but found most of them were too expensive. Someone suggested PDSA insurance. I got a quote and checked for direct payment to the vet if anything should happen, and they do pay direct. Got great cover for a reasonable price. Worth giving them a try.
February 10, 2026
Reply from PDSA Pet Insurance
Congratulations Carol on your new pet, and thank you for choosing to take out your pet insurance policy with PDSA Pet Insurance. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
very helpful and easy to set up just…
very helpful and easy to set up just waiting on all details which should have been sent by post although im covered straight away all good thankyou
February 3, 2026
Reply from PDSA Pet Insurance
Good Morning Janet, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Great effort always use this place…
Great effort always use this place awesome services as always
February 11, 2026
Reply from PDSA Pet Insurance
Thank you Emma for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
It was straight forward
It was straight forward. It explained everything but mostly I love my policy will help people who are struggling with pet insurance for there pets
February 17, 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Susan, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Fantastic very quick and efficient
Fantastic very quick and efficient. Form very easy to just fill out. Paid out within days. Highly recommend.
February 2, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you David for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Support for ongoing medical condition.
Our dog has an ongoing medical condition which the vet is helping us manage trying different approaches.
The PDSA have been incredibly helpful and supportive during this process.
February 2, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Jane for leaving your feedback of PDSA Pet Insurance, we're so happy we are able to help! Sorry to hear that your dog has been feeling unwell. We hope they feel better soon.
Just a bit fed up with all the emails
Just a bit fed up with all the emails, everyday!
February 2, 2026
Reply from PDSA Pet Insurance
Thank you Kathryn, for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance. If you did wish to discuss the emails in which you are receiving, please contact us on 0344 543 1129 and a member of our Customer Service team will be happy to assist you.
The socks maniac
The user manual for our beautiful golden retriever puppy didn't say to keep him away from socks. The little tyke, aged 3 months, decided a pair of my regular socks was much tastier than his food and swallowed them. We first had to rush him to our regular vet for the initial investigations and once cause for suspicion he did have a large, solid, foreign object had been confirmed we had an endoscopy done immediately at a larger vet hospital. The financial damage was significant! Both claims were raised by the vets to PDSA and to their credit, both were immediately passed without any issues.
February 2, 2026
Reply from PDSA Pet Insurance
Hi there Sachin, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
As good as Petplan
Have just taken out pet insurance for my Cockerpoo puppy the process was really easy and I’m very pleased with the cover I am getting
Have previously been with Petplan with my other dog but found the PDSA were giving the same type of cover I wanted for a much better price
So overall very pleased
February 1, 2026
Reply from PDSA Pet Insurance
Good Morning Yvonne, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog to PDSA Pet Insurance.
Puppies Insurance…
The lady I spoke to was very helpful and explained everything very well. I then went back on line and signed up for my puppies insurance.
February 6, 2026
Reply from PDSA Pet Insurance
Good Morning Victoria, we are so pleased that you have received excellent service from; we love hearing from our customers. Welcome to PDSA Pet Insurance.
Excellent service and peace of mind
Excellent service.
I recently made a claim for my dog and PDSA made it very simple through the PDSA hub and made payment very quickly.
Would highly recommend 5🌟
January 26, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Cathy for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you.
Best company on market
February 15, 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there Mr Bednarek, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Excellent insurance company paid out…
Excellent insurance company paid out straight away for my dogs operation so pleased as would have cost us a fortune we couldn't of afforded
February 7, 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you Sean for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
Good insurer and a worthwhile cause
The PDSA insure hub is straightforward and easy to use. Claim processed and paid quickly. Compared to other insurers, I find it reasonably priced for the level of cover and I like that my money is being used to fund treatment for animals that might not otherwise be treated.
February 13, 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there Rebecca, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
PDSA all the way
I’ve gone with PDSA so caring and peta always come first . Been with other vets and money is the first agenda . PDSA is like a family can’t fault them at all .
January 9, 2026
Reply from PDSA Pet Insurance
Good Morning Lisa, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Nice and easy to fill in the form.
February 3, 2026
Reply from PDSA Pet Insurance
Good Morning Paula, thank you for your kind comment and for taking the time to leave a review. Many Thanks, The PDSA Pet Insurance Team
Really easy to get information and…
Really easy to get information and apply for cover!
February 3, 2026
Reply from PDSA Pet Insurance
Hi There Sharon, thank you for your kind comment and for taking the time to leave a review. Many Thanks, The PDSA Pet Insurance Team
easy to understand policys and clear on…
easy to understand policys and clear on prices and policies availible fast service
February 1, 2026
Reply from PDSA Pet Insurance
Good Morning Paul, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
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