Order number: 22913 Purchased ARTITEQ Top Rail Art Hanging Set 200cm max. 20kg - Quantity: 2. Delivered damaged. Received a refund and requested the item to be returned. Advised... See more
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After an initial order to try out the wires, I was really pleased with the result and ordered the Classic rail system with fittings. High quality wall plus were supplied (my brand of choice as i... See more
Fantastic product and excellent service. I bought the artiteq gallery hanging system and had my handyman put it up. It was very easy to install and so discrete, most people don't notice it when ther... See more
Company replied
Great service from Picture World. Very helpful staff. Irish buyers just beware of the impacts of Brexit with Irish VAT and import tax on purchase and postage added... PLUS added charge by UPS of abo... See more
Company replied
Company details
Written by the company
At Frame Store, we understand how essential your eyewear is. We provide professional and precision frame repair for all types of materials, including metal, plastic, and titanium. From broken hinges to cracked bridges, our certified repair specialists are dedicated to restoring your frames to their original condition efficiently and reliably. Your vision and comfort are our priority.
Contact info
United Kingdom
- pictureworld.co.uk
4.2
Great
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
This is a good product
This is a good product, if a little expensive ( though not as expensive as some of its competitors).
The rails were very easy to install. I thought initially that it would be difficult, as I tried inserting the wall bracket in the rail by hand before fixing to the wall, and found it very tight. However once the brackets were on the wall, the rail snapped onto the brackets quite easily and seemed very secure.
On hanging the pictures, I found that they (the pictures) came away from the
wall at the top, but after an online chat, the agent offered a simple solution to the problem, and the pictures now hang pretty close to the wall at the top. (I also used foam bumper pads on the bottom of the frames too ).
All in all, a good company to deal with, and wouldn’t hesitate to recommend them or their products.
June 20, 2025
Reply from Frame Store
Thank you for your feedback.
D Rings
It’s a bit difficult to get excited about D rings, but they were nice D rings & they arrived quickly.
June 22, 2025
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Exactly what I wanted
Delivered promptly, easy to put up, easy to hang pictures. Exactly what I wanted to hang a grouping of 20 small pictures
May 20, 2025
Unprompted review
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Good service
Only bought a small product (bumper foam pads to stabilise my framed pictures on a hanging system) but exactly what I needed, despatched quickly, and with no excessive plastic packaging :)
January 6, 2025
Unprompted review
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Prompt and efficient
October 9, 2024
Unprompted review
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Very good Quality!
Very happy with the quality of the D-Ring hangers I recieved! I needed something that looked professional. Better than anyting I could find on Amazon, or at Home Depot and Lowes.
August 3, 2023
Unprompted review
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Picture hanging supplies
I've got Open Studios coming up. I needed some new/extra hanging items. First class items, First class service. GREAT. Thank You.
May 26, 2023
Reply from Frame Store
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to continue providing excellent service. We appreciate you taking the time to share your thoughts!
Dispatched same day
The company was fine; delivery quick. But the picture hangers are of the sort that has notches to allow for repositioning, and there are 6 notches, which means it's impossible to hang it dead centre! So the stars are lost for lack of expertise in choosing their stock.
I'm updating this to say thank you for the reply. I probably only need small ones, but I'll also keep a lookout for the new stock. I would definitely use the company again with a customer response this proactive!
April 7, 2023
Reply from Frame Store
Hello Claire,
thank you for the review. I see your point. Apologies.
Small hangers have 5 grooves, the large ones six. Although no one else told us about it, we are going to discontinue offering large hangers to avoid any problems in the future. The company we have them from (we do not produce them) sells these hangers in large quantities so we assumed customers are happy.
Regards
I received my order very quickly and…
I received my order very quickly and very happy with the product.
May 12, 2023
Reply from Frame Store
Thank you for your review! We're happy to hear the hanging system works well for you. We love hearing from our customers. And always looking for ways to improve our offer. Kind Regards, Kris
Reply from Frame Store
Thank you for your review! We're happy to hear the hanging system works well for you. We love hearing from our customers. And always looking for ways to improve our offer. Kind Regards, Kris
Great product quick delivery
May 18, 2023
Reply from Frame Store
Thank you for your review! We're happy to hear the hanging system works well for you. We love hearing from our customers. And always looking for ways to improve our offer. Kind Regards, Kris
I did not receive my fixing screws and…
I did not receive my fixing screws and rowel plugs. When I asked, I was wrongly told I had not ordered it, and only later was I informed that it had been dispatched separately. I still have not received it, and the perlon wires and hooks yet.
May 15, 2023
Reply from Frame Store
Hello, you did not order fixings for all rails. It's a fact. Please do not blame us for it.
Two parcels were sent, one lost by DHL. We did not lose your parcel. It was DHL. We are not a shipping company. We resent it as it's a standard practice when items are lost in transit.
What is this 1* review all about?
Regards
Fast service.
April 23, 2023
Excellent client service and delivery.
May 7, 2023
Excellent & fast service
Excellent & fast service. Will certainly be using again and recommending to others.
May 10, 2023
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