PFG Mortgages Reviews 

386
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have only really positive things to say about our experience with Premier financial group. We were put in touch directly with Leah and she was fantastic from start to finish. She explained everythi... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Premier Financial Group - we used them for mortgage and health insurance. Leah was incredibly helpful throughout the whole process, keeping us informed at every step of the way... See more

Company replied

Rated 5 out of 5 stars

What amazing service! Leah really helped to navigate us through what was quite an anxious time. She stuck to her word; contacting us regularly and periodically reviewing the best mortgage for us. This... See more

Company replied

Rated 5 out of 5 stars

The whole team at Premier Financial Group are super helpful, we purchased our first house in 2018 with their help in that time we have remortgaged and are now moving house. Every time they have bee... See more

Company replied

Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Agency
  4. Insurance Broker
  5. Investment Service
  6. Life Insurance Agency

About PFG Mortgages

Written by the company

We are a family-run Independent Financial Advice Business based in Norwich Norfolk with a highly experienced team of qualified Mortgage Brokers, Insurance Brokers, Financial Advisers and Will Writing & Legal Executives. We are directly authorised by the Financial Conduct Authority.

Contact Premier Financial Group

Our 4 main areas of expertise are Mortgages, Insurance, Investments & Wills:
Download our service brochure here

PFG Mortgages can handle all your mortgage requirements from finding the right Mortgage deal for First-time buyers to helping clients find the right Help to Buy Mortgage scheme. Even creating or adding to your Buy to let property portfolio, we have experienced advisers to cover your needs.

PFG Insurance has all your insurance and protection needs covered from Life insurance to Health Insurance right up to Home Insurance, protecting your investment in your property and health.

PFG Investments Ltd are here to service all your pension and investment requirements, our experienced financial advisers are just a phone call away. Our knowledge, at your service.

PFG Wills Ltd offers a complete service of Will writing & storage right up to estate administration & setting up Trusts, covering all your lifetime planning needs, our dedicated team are here for you now and later on in life.

Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(386)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great for all sorts of financial things!

I use PFG for mortgages, wills & life insurance. They are very responsive, explain things in simple terms, and everyone I've met so far have been very pleasant to deal with - Including Tony, Verity, Stacey Harriet, & Danny. Would certainly recommend!

March 7, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Tom, thank you for providing your feedback of PFG and all of the staff mentioned! We are delighted to be able to offer a service from more than one of our departments. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service providers

Excellent service providers! Communication second to none. We will always use PFG mortgage advisors.

March 1, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for reviewing your recent experience with PFG!

Rated 5 out of 5 stars

Excellent Consultant!

Our consultant Jonny was excellent! Extremely professional and efficient. He kept us up to date at all times and really went over and above on service!. Thanks Jonny!

March 1, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your kind review of PFG and your adviser Jonny! We are delighted with your comments

Rated 5 out of 5 stars

This is foutrh time I used Premier…

This is foutrh time I used Premier Financial Group, Michal Zgainski and Alex Rose were always at my service, they made sure that I got best deal possible!
Michal thank you for recomending good solicitors and being on resposive even out of hours. Alex thank you for being so resposive, making me feel comfortable with processes and helping with finding right insurance!

February 28, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your kind review of PFG, your adviser Michal and administrator Alex! We are delighted to have helped on multiple occasions and are lucky to have so many loyal clients such as yourself. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Premier Financial Group, make’s mortgage so simple and easy, even I understood everything 🙂

Dealing with George and Verity at PFG to arrange our re-mortgage was the best thing we could have done.

The whole process was painless, quick and very efficient, the options available were explained in simple terms rather than full of technical jargon, meaning it was easy to understand

My wife and I were treated as people not a means to earn a living, any questions were answered very quickly and time frames quoted were spot on.

We couldn’t recommend PFG highly enough, and when the time comes we will be back to PFG to sort our next mortgage. Oh and they offer other services like insurance that add to the whole package being able to be completed with ease

Thank you

February 20, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

A fantastic review of PFG, your adviser George and Broker Support Verity, thank you! We are delighted with your feedback and look forward to working with you again.

Rated 5 out of 5 stars

Broker was very professional and…

Broker was very professional and patient with us. Answered all questions we had. Returned our call and emails promptly which hastened the process.

February 14, 2023
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review of PFG! We look forward to working with you again.

Rated 5 out of 5 stars

The team at PFG are incredible!

The team at PFG are incredible and I will always use their services. Stacey has given 110% in supporting me with my move and porting my mortgage, she’s really knowledgeable and is always there to help when I have thousands of questions, I whole heartedly appreciate her and what she does! Verity has also been super helpful, keeping in touch with me regularly and giving me updates. I also appreciate the help from Alex who set up all of my insurance. If or when I need to use these services again, PFG will always be my go to.

February 14, 2023
PFG Mortgages logo

Reply from PFG Mortgages

Kirstie, thank you for a lovely review of PFG! We are so pleased to hear that you have been happy with the service that you received. We look forward to working with you again.

Rated 5 out of 5 stars

Mortgage

All through our progress to obtain a mortgage our mortgage advisor Adam Davies helped us immensely and would of been completely lost without the help. Service from himself and the company was brilliant and cannot fault them at all. Recommended him and them to a friend and would to anyone else.

January 13, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Matt, thank you for taking the time to review your recent experience of PFG and your adviser Adam! Your comments are greatly appreciated as are the recommendations.

Rated 5 out of 5 stars

The service I received from PFG was…

The service I received from PFG was fantastic, particularly from Richard, Jonny and Charmaine. The team were incredibly helpful and personable. I would highly recommend PFG!

February 10, 2023
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review of PFG! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent customer services

Excellent and friendly customer service from Verity, George and the team! They are all so knowledgeable and we were blown away by how above and beyond they went to help us. They were on hand all the time and supported us through some really difficult times with a house purchase. They always gave us time to talk things through and answer any questions, even the silly ones! We would highly recommend them and will be using them for all our needs now and in the future.

February 10, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Lorraine, thank you for a lovely review of PFG, your adviser George and Broker Support Verity! Your comments are greatly appreciated.

Rated 5 out of 5 stars

My family & friends have been using…

My family & friends have been using this company for a few years now, my advisor Michal Zgainski has liaised with us on daily basis updated us step by step worked really hard throughout our remortgaging been so professional & amazing, words can't describe how happy we are with his service and excellent communication skills he is one in a million! highly recommend him, Alex has been really helpful & professional and has updated us throughout the applications they both are amazing as a team.

February 10, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

A lovely review of PFG, your adviser Michal and administrator Alex! Thank you for taking the time to provide your feedback.

Rated 5 out of 5 stars

Great customer care and expertise

Great customer care and always there to answer any queries, with an explanation in laymen’s terms, which is very helpful and appreciated. Special thanks to Stuart Ballingall and Victoria Dolman for their expertise and support with porting our mortgage for a house move.

January 13, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Holly, thank you for a lovely review of PFG, your adviser Stuart and administrator Victoria! We are very lucky to have a great team of staff that are on hand to help. We are delighted with your comments.

Rated 5 out of 5 stars

Great help

Great help, very trustworthy

November 1, 2022
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have been using this company for Morgages/Re-Mortgaging.

I have been using this company for a number of years. The service I receive from them is phenomenal. My Advisor Michal which I have been with from the beginning is amazing. He takes pride and passion in his job, I can not thank him enough for all the hard work he puts in. I and so confident in him that I have referred all my family and friends who have all come back with nothing but praise for him. I would also like to say thank you to Alex who is always updating me. Excellent company can’t thank them enough for how hard they work.

February 1, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for a wonderful review of PFG, your adviser Michal and administrator Alex! We are delighted with your comments and appreciate your comments.

Rated 5 out of 5 stars

Highly Recommended

I have been using PFG for nearly thirty years and highly recommend their services. Highly professional, friendly service.

Verity and George have taken all the stress out of mortgages and moving.

Many thanks

February 1, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for taking the time to review your experience of PFG, your adviser George and Broker Support Verity. We look forward to working with you again.

Rated 5 out of 5 stars

A very professional company

A very professional and personal service that I've had the pleasure to expect over the years.
This time was for a remortgage and I couldn't fault the hard work that George and Verity gave me and kept me up to date with information from start to finish.
Im very happy with the excellent service from this company and will always use them in the forceable future.

January 29, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Brendan, thank you for taking the time to leave a 5 star review of your recent experience with PFG, your adviser George and Broker Support Verity. We are delighted with your comments and look forward to working with you again.

Rated 5 out of 5 stars

I was given clear advice from the…Remortgage

I was given clear advice from the start. My case was handled in a calm professional manner.
Emails were answered promptly and explanations given when I asked a question.

November 26, 2022
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for reviewing your recent experience of PFG, we appreciate your feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing!

Things went so smoothly, we barely had to do anything , they went through everything so professionally and efficiently, I highly recommend them! We were helped by lovely verity, she was extremely helpful.

January 26, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for your lovely review of PFG and our Broker Support Verity! We are extremely lucky to have such experienced staff and pride ourselves on our high quality customer service.

Rated 5 out of 5 stars

⭐️⭐️highly recommend ⭐️⭐️

First of all, I would like to thank GEORGE very much for being on the end of the phone whenever I need it and for always visiting to help me and advising me on everything that they needed from me
This was my first experience on buying a house premier financial group has made it so quick and easy for me i would like to thank them all for their support and assistance .
I would highly recommend ⭐️⭐️⭐️⭐️⭐️

January 13, 2023
Unprompted review
PFG Mortgages logo

Reply from PFG Mortgages

A lovely review of PFG and your adviser George, thank you!

Rated 5 out of 5 stars

Great service

Dominic made getting our mortgage very easy. would recommend

January 13, 2023
PFG Mortgages logo

Reply from PFG Mortgages

Thank you for taking the time to review your recent experience of PFG and your adviser Dominic!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look