Quintain Living Reviews 

1,007
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, friendliness, and professionalism, making interactions pleasant and supportive. The maintenance and resident teams are often praised for their quick responses and dedication to resolving issues promptly. Furthermore, the buildings are described as well-maintained with modern facilities and excellent locations, providing a comfortable and appealing environment. However, some customers reported negative experiences when moving out, noting a change in treatment after giving notice. A few people also felt there were issues with noise or nuisances like smoking and pet smells. Some reviewers were not happy with management's responsiveness to concerns or experienced poor communication and a lack of professionalism.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the team's commitment,... See more

Location

Consumers find the location to be highly positive, often describing it as convenient, safe, and ideal for... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the modern design, excellent... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more

Company replied

Rated 5 out of 5 stars

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more

Company replied

Rated 5 out of 5 stars

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more

Company replied

Rated 5 out of 5 stars

Anne, Jana, Faysal and Omer are a fantastic credit to the team. Super helpful and friendly and very informative. Karol, Lucian, Luca, Jack and Andrea are incredible at responding quickly and car... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,007)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Komar!

From the very beginning, Komar was incredibly professional, friendly, and helpful. He made the whole move-in process smooth and stress-free, answering every question clearly and patiently. You can tell he genuinely cares about his clients and knows exactly what he’s doing, a true professional and a great salesman! I’m really happy with the whole experience.

October 17, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Bassel,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Kumar made your move-in experience smooth and stress-free. Your kind words mean a lot, and we’ll be sure to share them with him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I had a great experience with my stay

I had a great experience with my stay, the concierge especially Kusum was quite helpful.

October 15, 2025
Unprompted review
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Reply from Quintain Living

Hi Kayuri,

Thank you for your kind words.

We’re glad you had a great stay and that Kusum was able to help. We’ll be sure to share your feedback with her!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Ken was a great sport and everything…

Ken was a great sport and everything was perfect. 10/10 recommend!

October 14, 2025
Unprompted review
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Reply from Quintain Living

Hi Antoneta,

Thank you so much for leaving us a review and we are happy to hear that Ken was helpful during your stay!

If there is anything we can ever support with, do not hesitate to get in touch.

Best,
Karolina - Resident Manager

Rated 5 out of 5 stars

Great Location for stadium events

We arrived here on Friday and had a wonderful experience staying at the Robinson. The staff is very helpful and welcoming. Answering all our questions and making us feel at home. We will definitely be returning to the Robinson in the future.

October 13, 2025
Unprompted review
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Reply from Quintain Living

Hello Bader,

Thank you so much for your lovely feedback! We’re delighted to hear that you had such a wonderful experience at The Robinson and that our team made you feel welcome and at home. It’s always our goal to ensure every guest feels comfortable and well looked after.

We truly appreciate your kind words and look forward to welcoming you back again soon!

Best,
Karolina

Rated 5 out of 5 stars

Quick Studio Find & Top Help from Kumar

The Quintain Living leasing team was fantastic! They helped me quickly secure the perfect studio apartment at a great price, and I loved the whole atmosphere of the process.

A huge thank you to Kumar for making the viewing and follow-up so smooth, especially for providing essential info on the referral scheme to help me save money. Highly recommend!

August 20, 2025
Unprompted review
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Reply from Quintain Living

Hi Yongqi,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Kumar.

If there is ever anything we can to do to help you settle in, please feel free to reach out to the us.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Been loving living here the last few…

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstairs, especially Ciara - she might genuinely be one of the nicest people I've met! Super friendly, cheery, always down for a chinwag, ultimate lifesaver, and she makes this place feel more like home. 💕

October 8, 2025
Unprompted review
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Reply from Quintain Living

Hi H S,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Ciara.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Had a great tour with Sahl

Had a great tour with Sahl, I really liked both of their new buildings (luna) but particularly identified with Solar. Would highly recommend it for anyone looking to rent in the Wembley area.

Special thanks to Sahl, he was a professional from start to finish.

October 6, 2025
Unprompted review
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Reply from Quintain Living

Hi Armando,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Sahl.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Thanks Kumar

Thanks Kumar, assisted finding a suitable unit.

October 3, 2025
Unprompted review
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Reply from Quintain Living

Hi Ahmad,

Thank you for taking the time to leave us a review.

We're glad to hear that Kumar was able to help you find a suitable unit, and we'll be sure to pass your kind words on to him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Fantastic place to live

Been living at Madison for about a year now and have nothing but great things to say about my experience so far; the building, flat, amenities (especially the gym), and concierge team are all top notch, and shoutout to Shane for his friendliness and professionalism!

October 2, 2025
Unprompted review
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Reply from Quintain Living

Hi Ali,

Many thanks for sharing your experience.

We are so happy to hear that you have been enjoying living at Madison and making the most of the building's amenities.

I will be sure to share your lovely feedback with Shane and the whole Resident team - I am sure it will make their day!

Kind regards,
Noemi, Resident Manager

Rated 5 out of 5 stars

Great customer service

Great customer service! Julia helped us so much to ensure we could move in smoothly. Recommended!

September 30, 2025
Unprompted review
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Reply from Quintain Living

Hello Shitong,

Thank you for sharing your experience!

We’re delighted to hear that you received great customer service and that Julia was able to support you throughout your move-in. She’ll be so pleased to know her help made things smooth for you.

Kind regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Joanna at reception was very helpful…

Joanna at reception was very helpful during our stay. Great service throughout the stay time. Highly recommended.

September 25, 2025
Unprompted review
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Reply from Quintain Living

Hi D House,

Thank you for leaving a review! We really appreciate the feedback and kind words about Joanna. Will be sure to pass this onto her.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

The team ar饿 送 friendly

The team ar饿 送 friendly, including Joanna.

September 14, 2025
Unprompted review
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Reply from Quintain Living

Hi 诗扬 肖,

Thank you for leaving a review! We really appreciate the feedback and kind words about Joanna and the team. Will be sure to pass this onto them.

Kind regards

Faysal - Resident Manager

Rated 1 out of 5 stars

I would strongly advise against renting…

I would strongly advise against renting with Quintain Living. My experience has been nothing short of horrible. The staff are completely incompetent or unreachable and constantly try to overcharge for the most ridiculous things. Even worse, they seem to think it’s acceptable to enter your apartment without notice, which is a total invasion of privacy and completely unprofessional. For the price they charge, you would expect basic respect and proper management, but instead you’re left frustrated and disappointed. I would never rent from them again and wouldn’t recommend them to anyone.

September 23, 2025
Unprompted review
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Reply from Quintain Living

Hi Jade,

Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously.

I believe that we have been in email communication over the past few days, though the name associated with this Trustpilot review appears slightly different, and we’re hopeful we can resolve this for you soon.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Perfect location, friendly, safe vibes

Really well placed accommodation lots of facilities, safe and friendly atmosphere. Ken was super helpful and accommodating!

September 20, 2025
Unprompted review
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Reply from Quintain Living

Dear Truffle Duffle,

Thank you for your wonderful feedback. We’re glad you’re enjoying the location, facilities, and friendly atmosphere, and it’s great to hear Ken was so helpful and accommodating. We look forward to continuing to make your experience a positive one.

Kind regards,
Ifty - Assitant Resident Manager

Rated 5 out of 5 stars

Experience is very friendly and…

Experience is very friendly and insightful with great thorough detail and care from Jo and Anne. They are amazing.

September 18, 2025
Unprompted review
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Reply from Quintain Living

Hi San,

Thank you for leaving a review! We really appreciate the feedback and kind words about Joanna and Anne. Will be sure to pass this onto them.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

Enjoyed my stay

Enjoyed my stay, massive thanks to Ken and the team who has been very helpful with the move-out process.

September 18, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Dear Asaad,

Thank you for your kind words. We’re so pleased to hear that Ken and the team were able to support you during your move-out, and we’re glad you enjoyed your stay with us. Wishing you all the best for the future.

Kind regards,
Ifty - Assistant Resident Manager

Rated 5 out of 5 stars

We’re so pleased with the service



We’re so pleased with the service at the apartment—the staff genuinely care and help residents.

We initially had a small issue due to the Immigration Act 2014, which requires all tenants to complete Right to Rent checks together before collecting keys. Since my flatmate and I couldn’t all be in London at the same time with our documents ready, we were stuck. But Julia Whyte came up with a smart solution: we signed an addendum, and it worked perfectly.

Julia is amazing! She patiently guided us through the complex legal process and explained everything clearly, especially helpful for foreign tenants. She’s a true problem-solver—thank you, Julia!

September 17, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi
Thanks so much for taking the time to leave us such a wonderful review and we are so glad that Julia was able to assist you. We will definetly pass on your feedback to Julia.
Regards
Daniel - Resident Manager

Rated 5 out of 5 stars

Great experience

We very much enjoyed the experience of visiting the Quintan locations. Kumar was very professional showing us all the available options trying to find the best solutions for our budget, proving patience and understanding of our requests.

September 13, 2025
Unprompted review

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