Quintain Living Reviews 

Ken at the reception is absolutely outstanding! From the moment I arrived, he made the check-in process smooth, quick, and stress-free. He always greets with a warm smile and goes above and beyond to make sure everything is taken care of. His professionalism, patience, and willingness to help in any situation truly stand out. It’s rare to find someone so genuinely committed to ensuring guests feel welcome and valued. Every interaction with him has been a pleasure, and he has made my experience here even better. Thank you, Ken, for your exceptional service — you are a true asset to the team!

Kumar was an amazing host from the viewing to finalising the contract and move in. It was so seamless and welcoming.

Got a flat in madison with the help of KUMAR M was a great experience!

We had a lovely experience with Kuman M. He helped us find the perfect flat that fits our preferences and budget perfectly. He explained everything so patiently, perfect example of top-notch service

Venue was amazing, views absolutely spectacular.
Management was excellent and handled the day so well.
I loved the caravans, it made my day.
Would definetly recommend

I lived at Quintain Living’s Ferrum building for five years. For the first four, while there were occasional issues, they were dealt with quickly and respectfully. Unfortunately, the final year was a very different experience.

As soon as we renewed, problems began. The rent figures we were quoted were wrong, which led to four months of unpredictable charges. Emails about this were ignored, and a promised option to split rent evenly between tenants was later refused without explanation.

We were without hot water for three weeks in November, and maintenance requests went unanswered. Someone eventually contacted us six months later to ask if the issue was “still ongoing.” Furniture provided had clearly reached the end of its life. While I was initially told this would be handled, I was later told I’d need to pay for replacements myself - which I believe conflicts with Quintain’s responsibility to maintain provided items in a usable condition. By the time I moved out, nothing had been resolved.

Utility bills are paid in advance, with reconciliations handled quarterly. At the time of moving out, I was owed £115.57 and was assured it would be refunded. A year later, it still hasn’t been paid.

When renewal came around, I was quoted a 27% rent increase, even though similar units were available for much less. When my housemate moved out, I couldn’t find anyone willing to take on the inflated rent and had to leave my home of five years.

After moving out, I was charged £231 without any notice. I had requested to be present at checkout, but this was ignored. I disputed the charges and Quintain agreed to refund me. That was 12 months ago. I’ve chased multiple times, been given multiple apologies, even been asked repeatedly for my bank details, but I am still owed £346.57 today.

My emails go unanswered and my money remains unpaid. After five years, this is an incredibly disappointing way to be treated.

Renting from Quintain has been an excellent experience. They are always approachable, kind, and genuinely attentive to tenants’ needs. Whenever I had a question or required assistance, the response was not only quick but also thoughtful, which made living here very comfortable.

The property has been kept in great condition, and it’s clear that Quintain staff members take pride in ensuring a safe and welcoming home. I’ve really valued how easy communication has been and how smoothly everything has been managed during my 4 years of tenancy.

I would gladly recommend KEN (Quintain team member) to anyone. He is a dependable, considerate, and professional who truly makes the rental experience a positive one.

Came to do a job at the Robinson, the front desk team and Ken were very helpful.

Everything is awesome especially ken helped us everything.

I love the resident team. Everyday there are at least two staff working in the reception. Everytime when I need them, they provide prompt help to me. Especially thanks to Ken, he is always smiling and patient to provide us help.

I stayed in Quintian Living for a year and had a terrible experience when moving out. We left the apartment cleaned and in the same condition as when we moved in, but they tried to charge me over £400 for “cleaning” and normal wear and tear. What makes it worse is that their own move-out report compared against the check-in inventory showed these issues were already present when I moved in.

On top of this, they owe me £150 from a supplies reconciliation, but instead of returning it, they are insisting I owe them because of their inflated charges. After speaking with others, I discovered this seems to be a common practice — many tenants are hit with the same £400 bill when they leave, regardless of the property’s condition.

This approach feels dishonest and exploitative. I would strongly caution anyone considering renting with them to be very careful and document everything when moving in and out.

Imagine paying more than £30,000 for living with mice in zone 4. Or even better with dogs pee all over your place?

Don’t worry! Management team will do anything so you won’t even sign new rental contracts.

Unresponsiveness will start with your moving day- I waited for 1 hour to someone come and open the door (reminder I was moving so it means I rented man and van and no one reimbursed me waiting time) in a service that they are selling like 24/7 concierge + I have date/time approved.

Then while living be prepared to buy extra poo bags if you are a dog owner as somehow residents don’t like to pick up shit after their own dogs and you don’t want yours roll out in someone’s. This case was escalated 12 times and you know what they did- put an extra sign please pick up 😂

Then each month you have several issues with WIFI so be prepared not to be able to work from home/coworking as they’re promoting it.

If you have windows looking to the stadium be prepared to hear screams/yelling/puking in events days so always choose the garden. Plus you will always have people smoking under your windows and concerns regarding that are not met.

But my favorite part so far is living under neighbor who is dog sitter and has millions of dogs who are peeing from their balcony and you will always have the best smell even inside your flat. Management won’t even reply to your emails and answer your calls like living in dogs shit (yes, sometimes those poor dogs have diarrhea) is totally normal to them.

Good luck to everyone who ever checked the place to rent here

I booked my wedding event in Quintain Living (Robinson South) and OMG, what an outstanding experience and eventful day it was. The lovely management (Karolina) dealt with all my queries, making sure I had everything I needed and went about and beyond. From their roof terraces, to podium areas and general social spaces are just mind blowing. Quintain Living is a quality development business for high quantity living spaces, and is a must see for yourself. I am very impressed.

The building is very nice, clean, and well maintained, which makes it a lovely place to stay. My time here was short as I was looking after a pet dog, but I really appreciated the support of our concierge, Kulsum. She is very helpful, friendly, and always ready to assist. Her presence truly added to my experience and made my stay feel comfortable and welcoming.

2.5 / 5 for residents team. However 5/5 for Malia alone !

You have to log any issues on the app. The case is either closed by residents team without a resolution or just not responded to even through constant chasing up. The only way to get some sort of response is to follow up direct in person with concierge, which then defeats the point of the app.

With that said, special mention to Malia. She is FANTASTIC ! Very efficient , patient and genuinely puts her heart and soul into the job. A great asset to the team and very lucky you have her. Thank you Malia for everything you do!! Really appreciate all the help and it has not gone unnoticed!

I’ve been living at Landsby West for a month and it’s been great so far! The concierge and maintenance teams are always professional, friendly, and quick to help whenever needed. The only issue was on moving day when my flat was painted at the same time I moved in, but apart from that everything has been smooth. Really happy to call this place home!

Regular touch points and updates so I always knew what was needed and how the process was going!

Everything is great in the building. I am a resident since 2021 and renewing my tenancy again as we love it here! The team is very helpful and kind during the day and night also.

I moved into a Quintain Living apartment on 30th June 2025. From day one, it was clear that the mattress provided was in very poor condition – so bad that our heads literally slide to the other side when we try to sleep. Even the official inventory report acknowledged it was in “really bad condition.”
Since the rent includes furniture, I really don’t understand why the apartment was handed over in this state. If the home isn’t ready to live in, why allow residents to move in?
It has now been two months of repeatedly following up with reception about when the mattress will be replaced, but I am still waiting. In the meantime, both me and my partner are experiencing back pain and restless nights because of this issue.
I expect Quintain Living to take responsibility and urgently resolve this. If it continues unresolved, I will have no choice but to pursue my right to claim for the loss and impact caused.
I truly hope management sees this and takes swift action – because this is not the standard of living one would expect when renting with Quintain.

Lovely apartments, quick response to any maintenance issues and no hassle! We've been living here for over a year now and we recently renewed because we've been loving our experience with Quintain Living! The apartment is new, very cosy and we had very few maintenance issues. When we did have minor issues, it was very easy to flag them on the app and we got someone to fix these in a very short amount of time. Quintain organizes a lot of fun events for residents, which are a very nice touch. The common areas, gardens and other facilities are very well maintained as well.

We recently renewed our tenancy and the process was very smooth as well, we were very happy overall. Special shoutout to Sonam, she has been extremely helpful whenever we had any questions and handled our renewal very smoothly.