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RAC Mobile Mechanics Reviews 

39,448
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional mechanics for arriving on time, maintaining a friendly attitude, and completing vehicle repairs efficiently at home. People also highlight the seamless online booking process, noting that clear communication and helpful updates make the entire procedure exceptionally convenient and stress-free. However, some reviewers were not happy with customer service, mentioning long waiting times when trying to get immediate assistance over the phone. A few other people also felt that support teams were unhelpful, pointing out frustrating communication hurdles and a lack of accountability for problems.

What people talk about most

Service

Consumers find service to be positive, highlighting the convenience and efficiency of having mobile mechanics... See more

Staff

Users describe positive interactions with staff members who are consistently polite, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep appreciation and... See more

Booking process

Clients share positive opinions on booking process, noting that it is very easy, well laid out on the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how convenient it is to have work... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Call Renault my van would not start R A C attended site Engineer diagnosed battery failure Arranged to replace battery R A C attended site Engineer fitted new battery Van all working A... See more

Rated 5 out of 5 stars

This was the first time using the service at home and will definitely be using this again. From the point of booking on line the communication from the RAC was excellent. Estimated time of arrival g... See more

Rated 5 out of 5 stars

I had previously taken car to garage and told all checks made and nothing wrong. I assumed maybe due to very hot weather BUT when fault happened again I called RAC and hoped their expertise with m... See more

Rated 5 out of 5 stars

A thoroughly professional experience. The two gents from RAC turned up after calling ahead and quietly and efficiently set about the service. The entire process took an hour and a half. I was present... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

39K reviews

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4.8

All reviews

(39,448)

20,837 reviews in the last 12 months

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Rated 5 out of 5 stars

The mechanic (Jan) was very…

The mechanic (Jan) was very professional and polite, he cleaned up leaving no mess on the driveway

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your lovely feedback. We’re delighted to know that you were happy with the service provided. Your support is greatly appreciated, and we’ll be here whenever you need us again.

Very best, Brad

Rated 5 out of 5 stars

Excellent all round

Excellent all round

September 2, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

First engineers arrived within TWO…

First engineers arrived within TWO minutes which I can understand is unusual but luck was on my side as they happened to be in my area.
Problem diagnosed & new part ordered -24/8/26.
New starter motor arrived & fitted 26/8/26. Travelled approximately 15miles when car ‘died’. Unable to start again. Rang RAC again for recovery. Thankfully some police officers were passing & helped to stop traffic & get me to a safe environment. Obviously had to wait a bit longer than first time for engineer. Discovered the new starter motor was faulty. Managed to fit a new fuse & got me home.
New motor ordered & due to bank holiday delay, new one was fitted on 1/9/26. Quite nervous using vehicle but pleased to report so far, so good. Satisfied with service provided. Many thanks to all engineers involved 👍

August 24, 2026
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Reply from RAC Mobile Mechanics

We’re thrilled to hear you were happy with the service you received. Thank you for taking the time to share your feedback—it’s greatly appreciated. We value your support and are always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Polestar battery

Friendly service and Got the job done quickly

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Excellent work Roosevelt & Amith very…

Excellent work Roosevelt & Amith very professional mechanics very happy with the work they carried out.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service and the work carried out by our mechanics. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

I was informed by phone early this…

I was informed by phone early this morning that change of time which was fine. Before the mechanic came he called again to say on the way.
He was pleasant and polite,getting on with the service on the drive.
When finished all was explained to me

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're delighted to hear that you were kept informed about the service time and that our mechanic was pleasant and polite throughout the visit. It's great to know everything was clearly explained to you upon completion. Thank you for your positive feedback.

We're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Very efficient service with no fuss and…

Very efficient service with no fuss and kept fully informed of eta. I will use again

September 3, 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We're delighted that you were pleased with our service and the regular updates. Your feedback is very important to us, and we're always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

The mechanic was very friendly and…

The mechanic was very friendly and professional , well done keep up the good work.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your lovely feedback. We’re delighted to know that you were happy with the service provided and found our mechanic friendly and professional. Your support is greatly appreciated, and we’ll be here whenever you need us again.

Very best, Brad

Rated 4 out of 5 stars

Friendly professional and prompt

Friendly professional and prompt - I'd give 5 stars but there was a change of mechanic at the last minute which confused me a little but Kris clarified everything and did a great job. It is so convenient to have the service done at home.

August 26, 2026
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Reply from RAC Mobile Mechanics

We're delighted to hear you found our service friendly, professional, and prompt. We appreciate your understanding regarding the mechanic change and are glad everything was clarified to your satisfaction. It's great to know the convenience of at-home service is valued. We're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Kept me informed about ETA

Kept me informed about ETA. Arrived on time. Very pleasant guy and dealt with the battery change quickly and efficiently. A great service.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind review. We're delighted to hear that you were kept informed and that our team member provided such a pleasant, quick, and efficient service. Your feedback is greatly appreciated and we're always here if you need us.

Very best, Brad

Rated 1 out of 5 stars

You tried to rob me of £280 which I…

You tried to rob me of £280 which I still have not received back from you,I will never use the RAC again and I look forward to not renewing my membership

August 27, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Leigh, thank you for taking the time to leave a review. We're sorry to hear that you have been left feeling disappointed in our service. We understand how important it is to have immediate access to your funds.

The second amount showing on your account has not been charged by us and is a pending pre‑authorisation that must be cleared by your bank. As this is not a completed payment, we are unable to remove or refund it from our side. Your bank is responsible for clearing pending transactions, and they will release the funds back to you. The timeframe depends entirely on your bank’s processing times. Each bank handles pending transactions differently, so the release date can vary.

Once again, we deeply apologise for any inconvenience that you have experienced. If you need any further support, please don't hesitate to reach out.

Very best, Brad

Rated 5 out of 5 stars

Jason Parsons was most helpful and…

Jason Parsons was most helpful and talked me through what was needed on the car ,he and his assistant were so easy to talk to ,and gave me confidence that they would do all they could to get car going again

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're delighted to hear that you were pleased with the service provided. Thank you for taking the time to leave a review; it really does mean a lot. We appreciate your custom and will always be here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Great overall service

Arrived on time, got to work with no problems, delivered on time and really convenient. Very polite and very helpful.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind review. We’re delighted that you were satisfied with the service provided. Your feedback means a lot to us, and we truly appreciate your custom. Please don’t hesitate to reach out if we can assist again.

Very best, Brad

Rated 5 out of 5 stars

The mechanic was knowledgeable and…

The mechanic was knowledgeable and professional

August 27, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Professional

Professional, courteous, explained everything well and completed in timely manner with no mess

August 27, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're thrilled to hear you were happy with the service you received. Thank you for taking the time to share your feedback—it’s greatly appreciated. We value your support and are always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Flawless. Knowledgeable. Sorted!

On time, good humour, great service, and above and beyond.
Highly recommended.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service and that we went above and beyond. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Fast, thorough and friendly

Fast, thorough and friendly. Very pleased with the service.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We’re delighted that you were pleased with our service. Your feedback is very important to us, and we’re always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Very conscientious

Very conscientious. Joe kept me updated with his arrival time. He explained everything and repaired my car.
Extremely pleased with the service. Would highly recommend.

September 3, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind review. We're delighted that you were satisfied with the service provided and that everything was explained clearly. Your feedback means a lot to us, and we truly appreciate your custom.

Very best, Brad

Rated 4 out of 5 stars

System kept me updated/reminded before…

System kept me updated/reminded before date. Came earlier than booked because of problem with previous job [Had updated me]. Two hours on site followed by road test. Pete was pleasant and friendly and left site as found. Disruption to my day - none.

August 27, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

We're so glad to hear that our system kept you informed and that our technician was able to provide such a pleasant and efficient service, causing no disruption to your day. Thank you for choosing the RAC, we're always here if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

Excellent service today from Carl

Excellent service today from Carl. Very professional and friendly.
(Dot Carr)

September 3, 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your lovely feedback. We're delighted to know that you were happy with the service provided. Your support is greatly appreciated, and we'll be here whenever you need us again.

Very best, Brad

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