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RAC Mobile Mechanics Reviews 

39,844
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 22,122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and professional staff who arrive promptly and clearly explain every step of the repair process. People also find the online booking system extremely simple and convenient, saving time compared to traditional garage visits. However, some people mentioned frustrating issues with unexpected booking cancellations and delayed arrivals from assigned mechanics. A few reviewers also experienced poor communication when trying to get updates or resolve complaints through customer service teams. Additionally, a small number of customers noted occasional follow-up problems or unexpected vehicle issues after the service was completed.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience of having mobile mechanics... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, noting that staff and mechanics were polite,... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that appointments are quick, simple, and... See more

User experience

Consumers find user experience to be positive, highlighting the convenience of having services done at home... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mobile Mechanic HARRY was allocated the job of replacing the starter motor late in the day. He gave regular updates on his ETA and was mindful of me having waited all day. Fortunately he willingly t... See more

Rated 5 out of 5 stars

Our mechanic, Martin, rang the evening before to confirm his visit & also gave an eta. He was very focused, experienced and gave us the reassurance we needed that he could fix the problem to allow us... See more

Rated 5 out of 5 stars

Shout out for Matt, the agent who attended to my Lexus Hybrid at Leicester Forest East on Saturday afternoon. Whilst the overall wait was longer than I would have hoped for, but it was a Saturd... See more

Rated 5 out of 5 stars

My mechanic arrived at the time they said they would be there, they were friendly and discussed my issue. I had two new brake pads and a new wheel sensor fitted following a previous RAC diagnostic rep... See more


Company details

  1. Mechanic

About RAC Mobile Mechanics

Written by the company

As the UK’s most experienced breakdown cover provider, British motorists have been trusting the RAC to fix their cars for 125 years. And now we can help repair your car even when it hasn’t broken down.

With RAC Mobile Mechanics, you can cut out the hassle of getting your car to a garage. If you need a service or repair, they’ll come to you at your home or work. All you have to do is hand over your keys – so you can get on with your day without interruption.

You’ll get a 12-month parts guarantee on any parts we fit as a result of your service or repair. So you can relax knowing that you’re covered if anything isn’t quite right.

Just book a day that suits you, and we’ll handle the rest. Whether it’s a quick repair on your driveway, or a full service in your office car park, your car’s in safe hands with our fully trained mechanics. There’s a lot you can get done without going to a garage. Like full or interim services, and vehicle diagnostics. Or quick fixes like replacing your springs, oil and air filters, or brake pads and discs.

Why book an RAC Mobile Mechanic?

Written by the company

We bring the garage to you
Have your car serviced or repaired at home or work, while you get on with your day
Fully trained mechanics
Relax knowing your car’s in safe hands - all our mechanics have the RAC stamp of approval.
12-month parts guarantee
All parts fitted as part of your service or repair are guaranteed for 12-months, for complete peace of mind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

40K reviews

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4.8

All reviews

(39,844)

21,152 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing job

RAC mechanic were very professional he identified the problem so rather then to do job he said I need something else to fix I hook for front disc brakes replaced but he check and the breaks was good so he didn’t charge for that plus he advise me to take care to garage as they don’t change wheel hub it was issue with wheel hub I really appreciate and would recommend every one to try RAC

September 9, 2026
Rated 5 out of 5 stars

The mechanic (Tristan) was polite and…

The mechanic (Tristan) was polite and seemingly knowledgeable. He was unable to fix the issue on the day, but explained what it was and arranged a follow-up appointment.

However, when I booked the appointment initially I was told I'd receive a text the following day with an approximate time slot. Instead I heard nothing other than a text, well into the afternoon, saying the mechanic was on his way - he arrived more than an hour after this.

September 9, 2026
Rated 5 out of 5 stars

The service was great

The service was great. I was kept fully informed via text when the mechanic was on the way. This is better than having to wait at home all day. Phil was excellent, friendly and knowledgeable.

September 9, 2026
Rated 4 out of 5 stars

Always been well worth calling the RAC…

Always been well worth calling the RAC Lewis very thorough and good at his job

September 9, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Thank you for your kind words. We're delighted that you were pleased with our service and found our mechanic thorough and good at their job. Your feedback is very important to us, and we're always happy to help if you need us in the future.

Very best, Brad

Rated 5 out of 5 stars

I had a service on my drive

I had a service on my drive. Which was so easy for me and convenient. The RAC man was friendly, on time. Respectful on my property. He explained any warning signs and what to look out for. And give helpful advice about my car.

September 2, 2026
Rated 5 out of 5 stars

Really nice guy

Really nice guy. Very informative, helpful and gave good advice regarding battery care. Would highly recommend.

September 9, 2026
Rated 1 out of 5 stars

Let down

Had my car booked in for a mobile mechanic for Thursday , they rang just before 5pm to say it was cancelled and I had to reschedule for Monday, as the mechanic had rang in sick, not very confident that they won’t do the same for Monday, very disappointed, as going on holiday next week. Hopefully when they arrive they will do a good job!!

September 9, 2026
Unprompted review
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Ann, thank you for taking the time to leave a review. We're sorry to hear that your appointment had to be rescheduled. I understand that our team have been in contact and alternative date has now been booked.

Once again, we deeply apologise for any inconvenience that you have experienced. Please be assured that we will pass on your feedback to the relevant areas.

Very best, Brad

Rated 5 out of 5 stars

5 Star Service

Was so easy to book a service on line, and great that they came to my home. The service didn't take to long, and Luke was very helpful. Would highly recommend RAC.

September 9, 2026
Rated 5 out of 5 stars

Car service

Always top notch service from the RAC convenient being able to add additional services on that you can’t do with other places such as Halfords always kept up to date with ETA’s etc.

September 9, 2026
Rated 5 out of 5 stars

Kieron (8463) made a stressful day a…

Kieron (8463) made a stressful day a breeze with his friendly, down-to-earth approach and top-tier patience while explaining the issue with my Nissan Juke. He even recognised true talent, declaring my mum’s coffee the best! Huge bonus points for getting the repair booked and handled on the exact same day, especially since having him back meant I knew the car was in great hands.
Five stars, thank you!

September 9, 2026
Rated 2 out of 5 stars

It has taken me 3 days to Get My Car on…

It has taken me 3 days to Get My Car on the Road.
I have Spent about £25 to get to My Place of Work- Via Taxi! Do You Refund Taxi Fares when you need to take 3 days to get a Car on the Road again?

September 9, 2026
RAC Mobile Mechanics logo

Reply from RAC Mobile Mechanics

Mrs LTemel, thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience and understand the frustration of being without your vehicle for longer than expected.

We would not be able to offer compensation or reimbursement for taxi fares in this instance. Our records show that your booking was arranged with our breakdown team on the 7th for an appointment on the 9th, and our mechanic attended within the agreed appointment slot without delay.

We recognise that this was not the experience you had hoped for and appreciate you taking the time to share your feedback. We will ensure your comments are passed on to the relevant teams for review.

Very best, Brad

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