Ray Chapman Motors Reviews 

Fantastic service from Chris Dyson.
We purchased the vehicle remotely and Chris made the process so straight forward for us. The vehicle was delivered to our door and everything was as promised.

Thank you!

Excellent service from the York dealership. However, they are badly let down by Volvo and Volvo finance who offer poor customer support…shame.

Cannot commend this company enough. Bought my car online and Chapman's could not be more straightforward.
Excellent cars. Great customer service. Absolutely no spivvy car salesman stuff, just plain speaking. No massaging figures. Really just as simple and transparent as it all should be and so few salerooms are. In particular, heaps of praise and respect for Richard Sheldon who was incredibly patient and very approachable throughout the sale and after sales period.
Looking for a new car, go to Chapman's.

Where do I start? We bought our Volvo xc40 from Ray Chapman in York and we were very disappointed in so many ways. First of all when we bought our Volvo xc40 it only had three months MOT left on it and we insisted we would drive the car away with a 12 month MOT which they were not happy doing but we thought with a cash sale of £25000 it was not much to ask, so a week later we headed over from Doncaster to pick our car up with a MOT showing no advisories what we were happy to see that no issues whatsoever (so we thought) .Around six months later it was ready for its service, we took it along to Volvo Doncaster where they carried out a full service. We were told that the back breaks and discs were all shot and below the 2mil safety gap and would cost around £800 to replace, we were shocked as we've only done less than 4000 miles and had no advisories on the MOT which was carried out by Ray Chapman, we took our car to three more independent garages for them to say the exact same thing so all the trust had gone out the window with Ray Chapman and we found out our car was push through the MOT for the sale of the car. When we contacted Ray Chapman they gave us every excuse and they were trying to make us believe that the other garages was lying and the Volvo xc40 are known to use the break pads and wear it out quickly and they also said that Doncaster Volvo was making it up to make money out of new disc pads. After I received a call from Ray Chapman him self saying if they had been foul play by any of the staff he would take further steps to deal with it, I told him that I came to a Volvo dealership to stop things like this happening and I have been travelling with my family in the car and it was not safe, he told me that he will look into it and after a few phone calls and stressful days, we manage to get them to agree to look at our car. When they checked our car, they realised all the other garages and Volvo in Doncaster wasn't lying and they replaced break pads and discs free of charge what they should of done to start with. I've waited this long to write a review as our MOT just been done and its ok. I would have given them a score of 0 if I could. Because of them we drove around in an unsafe car for around 6 months, if they were honest from start, our experience would have been different. How could a big company like that can hide things on MOT, how come the break pads in that state, in that dangerous point was not even on advisory. I still can not believe. My advice is simply DON'T GO anywhere near this place, go elsewhere an always get a second opinion, imagine big reputable companies doing this, what other people might be doing. We tried to leave a review on their website but you only have a certain time scale to be able to leave a review. Very clever for them. To finish the horrible experience we are selling our car and will never ever do any business with Ray Chapman again.

Having purchased 2 Volvos over the last decade, I’ve found myself remaining loyal to Ray Chapmans. This is for a myriad of reasons, from the quality of the cars and servicing, to the level of customer care they show after sales.

The latter is really worthy of note. Everyone treats you with friendly respect leaving you with a feeling of real care and customer satisfaction. Unlike many dealerships where the personal touch seems to have been lost, that’s definitely not the case here

On a recent visit to the Huddersfield branch, I dealt with the service advisor called Lauryn Heaton. She was the epitome of professionalism in terms of knowledge and communication skills. A real credit to the dealership.

5 star.

We have just sold our car and used Carwow.
Ray Chapman Motors bought the car and they are amazing to deal with.
Tim & Peter did a great job and made the whole experience stress free and great to deal with.
You can see this is a family run company that really care.
The buyer of the car Ray Chapman Motors and Carwow made this a great 1st time experience and recommend 5 huge stars.

Had to take my Volvo into Ray Chapman at Malton due to tyre losing pressure. I didn't book an appointment but they looked at it very quickly whilst my wife and I had tea and coffee (one of the best coffees around). They pulled out a 3" nail from the tyre and plugged it. No charge. A great company and the lady mechanic (sorry, forgot your name) was absolutely fantastic. Can't rate them highly enough. Thank you.

purchased a xc40 from york branch, sales man (tom) was very helpful and sorted out the sale and also further issues. we bought the car while on holiday and after returning home we had a fault with drivers seat, this led to further aircon issues, the branch were very helpful when we had difficulty getting booked into local volvo branches ie 4 weeks time. blair escalated this and arranged for 1 week repair at our local garage. parts were required and further wait.
the York branch offered to collect the car as we live 200 miles away, give us a courtesy car and then swap the back. our confidence had gone with the car and a refund was arranged. we returned the car and tom gave us a lift to the station for my return home.
we cant fault the dealership, but our local volvo garage (newbridge and hillington) unfortunately put us off volvo as repair time was unbelievable

Very happy with my recent purchase of an XC60, from Ray Chapman motors Malton. Aidan couldn’t have been more helpful during the whole process.

Have used Ray Chapman Motors Volvo in Malton Yorkshire for the last 4 years for servicing after getting a Volvo XC40 when I lived down south. The team have always been fantastic and made a fuss of our dogs if we waited at the showroom or chauffeured us to and from Malton for lunch while they worked on the car. We therefore when due to replace the XC40 have used Ray Chapman to order the new car which we have today just collected. Ben Greenwood had been liaising with us during the build and was present for the handover today. He was brilliant and ran through the new features on the car taking time to explain how they work (I am not very good with in car tech) and never once rushed. Family have also used them and had the same experience. I would recommend Ray Chapman Motors Volvo Malton if wishing to buy a vehicle from them.

Booked an appointment to test drive a car, arrived checked in and was directed to the waiting area. After sitting for 20 minutes with no further contact from any member of staff we decided to leave.

I recently purchased a new XC40 from Malton. Aiden was very professional and guided me through the buying process. However the same cannot be said for Volvo Cars UK and their endless forms which they assume everyone has the latest tech to be able to complete on line. Thankfully David Carrigan stepped in as Aiden was away and helped me to complete all the forms so that I could still collect the car as arranged. So yes use Ray Chapman Motors at Malton for a brilliant service who thankfully are able to be supportive where Volvo UK are not

A fantastic company. Very personal and cares very much for their customers. I would use again. They really know how to look after their customers. A friendly and personal service. Much better than competitors such as stoneacre. They stand heads and shoulders above them

Worst second hand car buying experience.

I bought volvo v-40 car from them. First they didn't mention that car mot would be expiring in 6 month's time. They are not covering the MOT expense. They told me that car tires were new but they used the second hand worn out tires. When I called them, they are not willing to entertain the call and directing me in different directions. As MOT was expiring, I couldn't get the appointment in the volvo center, they sent me to the closest MOT shop. Car failed the MOT test. As the MOT was expiring, I had to get the car fixed at the local shop. Now are saything that expense will not be covered as you got it fixed at the local shop.

These guys are liars. If you still decide to buy second hand car with them, accompany yourself with a local mechanic to get the car checked before the delivery as they don't seem reliable at all.

I bought my second Volvo XC40 from Ray Chapman's at Malton yesterday. I was dealt with by Aidan Horton who when i ordered the car earlier this year was obviously new and was cautious in how he dealt with my wife and I.
Over the few months that i have dealt with him he has developed in his approach and gave the impression of growing in confidence and reflected exceptionally well on both him and the company.
The standard of honesty and efficiency exhibited throughout the whole transaction was exceptional. The assistance offered was first class and assisted greatly in how i moved forward with the timings etc..
I was kept up to date with progress and he assisted with the sale of our own car.
I have nothing detrimental to say but in addition the whole staff at Malton was always willing to help, put us at ease and ensure the whole process was transparent, helpful and enjoyable.
I would certainly use them again.

Warm, Caring and efficient welcome from Reception Staff ai Huddersfield Volvo. Excellent and knowledgeable service from Service Advisor Lauryn - nothing too much trouble. Excellent work carried out on Car. Very Happy Customer here........thankyou.

Was recommended to visit Ray chapman motors Bradford as I was specifically looking for a Volvo xc60.nothing was too much trouble

Dealt with Chris hinchliff who couldn’t have been more helpful even arranging a suitable car to be brought from malton for viewing .No pushy sales just honest knowledgeable advice .Next upgrade I will return to Ray chapman motors due to service recieved quality and fair price .

The vehicle was given an MOT and service 14/03/24. No courtesy car was offered as was always offered before by Clive Brook. The car was collected by your driver in the morning but returned around 7.30 pm preventing me collecting a family member from the Hospital.
Service department rang me insisting the vehicle needed wiper blades replacing and two front discs and pads due to severe corrosion and wear 2mm thick a video which I downloaded seemed to emphasize small scratches and chips from under the vehicle bizarrely possible to offer me your new touch paint service on the plastic.
I would rather have seen the mechanic on the video changing the oil filters etc.
I asked if the car had failed it's MOT again was told the parts have to be replaced and would cost me over £600+
I asked again did it pass the MOT was then told after waiting for a little while that the vehicle passed it's MOT with advisory to the discs and brakes..
I asked for the vehicle to be returned to me without any repairs as it was perfectly legal to drive. Since then wiper blades replaced 5min job Bosch blades £19 Inc vat. Ray Chapman quoted me £50?
Had discs inspected locally and no need to replace as in very good condition pads replaced at super low price and done in 15mins each side old brakes were measured and were 4mm not 2mm but were replaced as precaution.
I was given a new quote for a new service plan by yourselves which was almost double my last one by Clive Brook
My Volvo car is a 2016 V60 D3 Cross country and won't ever be visiting Ray Chapman motors again and has put me off trusting Volvo garage's for life.

What a pleasant surprise. I can't thank Helen, Barry and Blair at Ray Chapmans, York enough. Really friendly, professional team, kept me updated whilst my XC40 was with them.

Many Thanks

mid afternoon today car started making a noise, so headed to Volvo Bradford. They got the car checked out in about 10 minutes and fixed the problem in about 20 minutes. Brilliant service. Thank you.