Ray Chapman Motors Reviews 

Rus dealt with our purchase brilliantly from start to finish. Always helpful, personable and professional - highly recommend.

Ray Chapman at Malton had the car I wanted but were a 500 mile round trip from where I live. I paid the refundable deposit to reserve through the Volvo website and the dealer reserved the car longer than the 48 hours to enable me time to travel and view. A few issues with the standard of the vehicle needed addressing, and throughout the process Ben was communicative and honest about what could be done. Videos shared with me were excellent and gave me the confidence to buy the one way ticket to collect, seeing the vehicle on collection confirmed all work had been completed to an excellent standard. Delighted with the vehicle so far and the service received, all staff at the Malton dealership were friendly and helpful.

I test drove a car and put a deposit down and took 5 days to get a receipt. I then went in for a test drive at the Bradford branch and to be fair the staff were lovely and I decided not to buy the car.

I then asked to get my deposit back and was told this would be instant and 3 days later and after several phone calls and emails still nothing received.

Funny thing is they have time to put the car back up on Auto Trader but not return my deposit 😒

I would avoid as you will get great treatment if you buy something otherwise they will treat you poorly. In that sense they are a classic car dealership!

Car was taken to them whilst on holiday via Volvo Assist after developing a fault. Upon inspection I received a call and advised that during the Free of Charge health check, my rear brake pads and discs were 100% worn and needed to be changed. I felt pressured into having work done as would have sign a disclaimer if I took the car away without being done and being over 250 miles away from home, I wanted to ensure safety.

Upon collecting the car, I had been charged £205 +VAT for brake investigations (which were done FOC on health check) and then a further £201+VAT to change the pads only, as the discs were okay.

Upon independent inspection the old brake pads (which I asked for) still had 4-5mm of pad life still on them…

But for the original fault, this was handed as expected under warranty.

20/09 Dealership called to apologise for over charging and refunded £205.70 + VAT, so a little thank is due back to them..

Thank you to Leah ( service department ),… for today’s response, on a Saturday too, in helping resolve a leaking tyre,…. very much appreciated.

Received my new car from Volvo Malton the after service from James Laughton was exceptional Any queries about the car James was always there to help. It’s great to see an individual who is passionate about their work. Thank you once again James.

Fantastic back office service plus their delivery was excellent! I was kept informed from the moment my new car arrived in the UK to the moment it 'landed' with me - VERY happy!

I came back off holiday to a flat battery at the airport car park. From the depths of the belly of my amazing V60 CC it started and got us home. The fault was terminal and eventually the car was recovered by Volvo assist despite a few hiccups on the way. Following the handover to Ray Chapman, I cannot fault the service. The reception staff Iona, Anna and Helen were kind and understanding when I phoned through with a massive SOS call. Barry took over from the service department and the fault was resolved in super quick time despite my car not being booked in to get me back on the road and driving. He was patient and kind to explain to me what the fault was and why the car had needed recovering - which was useful info to explain to my absent husband! Excellent customer service from Barry and Leah. It is testament to the quality of Volvos that it started at the airport despite the battery being really low. Thanks to the team at Ray Chapman for getting me out of a fix at short notice - I needed my car back and they did everything they could to make that so. Thank you

We cannot promote Ray Chapman Motors more than 5 stars
All the staff we have dealt with Debra Flint, Patrick Walker & James Laughton have all excelled in their customer services and ensured that we were more than happy with the supply and use of the car and couldn’t have done more to enhance Ray Chapman Motors Customer Relations they are all a credit to Ray Chapman and deserve an acknowledgement of duty of care from the management
Jim & Anita Robertson

I would just like to thank Dan Eddon for the amazing service he gave us during the whole buying process. After looking for a new Volvo V60 for a couple of months, Dan managed to find us the car of our dreams within a couple of days. The whole process was completed remote due to the fact we are from Glasgow. From 1st contact with Dan to travelling to Ray Chapman Volvo York too pick up our new car, the service has been exceptional, professional & very friendly. I would definitely let people from all over the UK, that if you want to buy a Volvo, please seriously consider Ray Chapman Motor York for your dream car.

Went into chapmans today to collect a part I had ordered, they had the vip event on and the place did look very good however when I went into the main dealer not knowing where to collect my part from and needed a bit of assistance’s there was two girls brown and blonde haired (not knowing there names as for one they didn’t greet me and two not having name tags) talking at the front desk, they both didn’t acknowledge me for about 1 minute making me feel aburdant. When they did manage to finish there conversation they both looked at me with utter disgust and when I asked for the parts department as I was collecting a part the blonde haired women looked at me for sometime and replied “oh I don’t know” and proceeded to look at me, I then felt very uncomfortable and wasn’t sure what to do. She then finally stood up from her chair and took me to the front door and said “it’s down there” point towards the parts department. Further on I was very unhappy with my experience and as a good reputable family run business was very disappointed.

My experience was great with Ray chapman motors. I got a Volvo S90. The gentlemen who dealt with me is Rob Riddell and Dan Hall. They both were really helpful and comfortable to go through the process with. Very organized in timing and did they best they could to provide the best service. Rob Riddell took a photo of me of the car and sent it, his tour of the car were all so clear and helpful. Great, really recommend. Thankyou

We bought an XC60 from Ray Chapman Malton in June. From our very first visit we could tell that Great Customer Service was key.We are delighted with our Volvo and would thoroughly recommend Ray Chapman Malton.

I've bought a volvo xc 90 today from moldon with damaged cargo nets at the back of the front seats which need replacing which they refused to do so I am happy to bring the car back for full refund I will ring them up tomorrow to arrange this for Thursday

I bought an approved S90 from Ray Chapman last year and a couple of months ago they put it through its 1st mot which it passed with flying colours and no advisories. So far so good. Yesterday a screeching noise started coming from the front of the car. I rang Ray Chapman as I was concerned that the car was dangerous to drive. I was told there was an appointment opening in 7 days time. Needless to say that did not impress me. What was I expected to do, park my car for a week and walk everywhere? Needless to say I told them where to go. Thankfully my small independent garage fitted me in the following morning and fixed the issue. The issue was completely worn out front brake pads, which volvo had evidently failed to inspect at the mot. Slack or what..... Goodbye volvo I guess.

Barry at Ray Chapman Volvo in York offered excellent customer service when my car needed urgent work done. Competed on the day of enquiry whilst I worked from the dealership. They even offered me an office for my teams calls. I would recommend this dealership to anyone. Thank you for getting me out of a fix.

Buying a car can at times be stressful, uncertain and lacking trust. My experience of Ray Chapman motors couldn't be more different.
From the receptionist who was personable and efficient, through to the purchase, collection and after sales experience being truly exceptional.
My key contact - Andrew, was knowledgeable, flexible in approach and extremely professional. The video of the vehicle he produced was very detailed, and explanation of the specification after the test drive also very helpful.
I can't recommend them highly enough - well worth the 240 mile round trip from Lancashire. Many thanks!

My only quibble is that I can't give Ray Chapman Motors more that 5 stars on this rating system - they deserve more!
I had never heard of RCM as I live in Oxfordshire and got my car through a work provided scheme, so I was surprised to learn my car was coming from Yorkshire!
I was so pleased to receive a personal phone call, rather than an automated email, to confirm all the specs for the car and discuss delivery arrangements. They even put in a gadget I wanted for free!
With the current EU supply chain issues I was not surprised, but was disappointed that there was a delay on the delivery of my vehicle, which jeopardized my planned family holiday. Debra and Patrick at RCM got straight on this and organised a lease car to cover the gap.
When my car arrived this week it was absolutely perfect, every specification and extra was as agreed and it came just when they said it would.
I hope this Volvo will last me for some years to come, but my wife has already told me that when hers needs replacing she will be going straight to Ray Chapman Motors.
I cannot recommend them more highly.

Recently had our XC60 serviced at Ray Chapman York we have been customers over the past few years. Definitely recommend, excellent, knowledgeable and friendly service, by Andy and Leigh.

Excellent customer service last week when buying a XC40 (my first ever Volvo),and part exchanging my previous car.
Thanks in particular to Rob R the salesman and Holly who has arranged the service plan.Both where friendly helpful and knowledgeable.
Look forward to a continuing relationship with the Malton RCM team.