SafeSite Facilities Reviews 362

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, friendliness, and helpfulness. Customers highlight the excellent service, noting its efficiency, ease of use, and the company's ability to exceed expectations. The delivery service is frequently commended for being quick, reliable, and on time, with drivers often described as polite and helpful. Additionally, many appreciate the competitive and fair pricing, finding the products and services to be a good value. However, some people were dissatisfied with the service, mentioning issues with finding barriers for same-day service and experiencing significant delays that jeopardized an event.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting great communication,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting competitive costs and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Price

Users describe positive interactions with price, often noting competitive and reasonable costs for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with this company for the past eight years has been such a meaningful part of my life. I’ve grown both personally and professionally, surrounded by supportive teammates and leaders who truly c... See more

Company replied

Rated 5 out of 5 stars

Good priced product accompanied by first class service from Jack in sales dept. Professionally dealt with my initial enquiry and maintained contact right down to morning of delivery of my goods. Could... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as always from initial contact with Sophie responding so quickly, getting the quote over and getting us booked.  Bruno & Milo on day of works who were so hard working, profession... See more

Company replied


Company details

  1. Construction Company
  2. Construction Equipment Supplier
  3. Fence Contractor
  4. Security System Installer
  5. Security System Supplier

Written by the company

Since our founding in 2009 as a small, family-run business, SafeSite Facilities has rapidly grown to become a leader in site safety and security, serving clients nationwide across the UK. We are committed to providing high-quality, reliable services, with a focus on safety, security, and efficiency across a range of sectors, from construction sites to events and everything in between. At SafeSite Facilities, we are widely recognised for our extensive range of non-mechanical plant hire options. Whether you need barriers, fencing, CCTV alarms, event products, or other construction site support systems, we have you covered. Our dedicated teams are experts in selecting and deploying the right equipment for your project, ensuring that you have exactly what you need to meet your site’s requirements. As a trusted partner for both large-scale construction projects and smaller events, we offer flexible, tailored solutions to suit any job. We understand the importance of safety on every site, and our equipment is designed to help ensure compliance, protect workers, and reduce risks. With nationwide coverage, we provide excellent customer service and a commitment to reliability, ensuring that your site runs smoothly and securely. At SafeSite Facilities, we are proud of our rapid growth and dedication to excellence, making us the ideal choice for all your site safety and equipment hire needs.

SafeSiteFacilities.co.uk

Written by the company

Welcome to Safe Site Facilities...
Welcome to SafeSite Facilities and thank you for visiting our Trust Pilot profile. Within the company we have employed vastly experienced individuals, with logistics through to customer service backgrounds who specialise in understanding our customers detailed requirements at a time when safety and security has never been more important.
First In The Industry To Register With Trust Pilot...
Yes that’s right! We are the first in our industry to register a Trust Pilot account. We thrive on exceeding our customers expectations and truly value their feedback. Genuine feedback really helps us continue to grow and improve as a business.
Safety First...
Public and work force safety is a fundamental principle of what our company stands for and has been since the company was founded in 2009. Within a short space of time the company has gained accreditations from many of our industries' governing bodies. When safety comes first, SafeSite Facilities is a name you can trust.
Vast Product Range...
We have a vast range of products, here are some examples of areas we can provide solutions: Vacant Property Protection Barriers & Traffic Managements Fencing & Hoarding Event Products Clearance & Specialist Cleaning Alarms & CCTV Construction
About Safe Site Facilities...
The companies roots began in the Sussex area and have rapidly grown into a recognised national brand. From large industrial projects to smaller private projects you can count on our considerable industry experience and detailed knowledge to provide tailored safety and security solutions for any situation.
Proud Of What We Do...
This has enabled us to work on a wide variety of projects such as providing a diverse selection of site safety solutions to The London Olympic Games Organising Committee (LOCOG). A total of 14km of fencing and 12.5km of pedestrian and crowd barriers were installed at venues, including Lords Cricket Ground, Hampton Court, Horse Guards Parade, Victoria Park, Windsor Race Course and Eton Rowing College, providing safe queuing lanes and secure cycle parks. A task force of 32 operatives per day were employed to undertake this task. We are very proud to have played our part in such a recognised Global event.
Why Not Get In Touch...
In addition to our loyalty and dedication to continuing our current customer relationships, we love to hear from new prospective customers and helping them achieve the level of safety they require.

The SafeSite promise

Free, no obligation quotes and the most competitive prices!

We are sure that you will be happy with our services, but if for any reason you are not, we will be sure to make it right for no extra cost!

Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable Service and Excellent Communication

SafeSite Facilities provided an excellent service when we needed site fencing at short notice. Everything was handled quickly and efficiently, with clear communication throughout. Jack Fry in particular was a great help – he kept me updated, returned calls when promised, and even went out of his way to liaise with other logistics teams to make sure the fencing arrived on time. A very professional and reliable experience from start to finish.

August 5, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning Brett,

Thankyou for the excellent feedback on the service you've received, Its great to hear that our team worked swiftly, went above and beyond and communicated with you throughout the process.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Facilities Team

Rated 5 out of 5 stars

Excellent service

Outstanding fast service and a pleasure to deal with .

August 12, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning Mark,

Thankyou for the very positive feedback, Its great to hear that you had such a positive experience and that our team provided outstanding service.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Facilities Team

Rated 5 out of 5 stars

Excellent company

Excellent company, they’ve been securing my workplace for a week and done a great job, been a few lads working here but Jake and Kieran have worked non stop, top lads. Definitely recommend.

August 11, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon Barry

Thankyou for the wonderful feedback on the service you've received, Its great to hear that our team have gone above and beyond to ensure you had the best possible experience.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Facilities Team

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service
I Would highly recommend without any doubt

July 3, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning Ekber,

Thankyou for the great feedback on the service you've received, We always aim to provide a professional and friendly service to our customers and we are please to hear that's the experience you had with us.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Security Solutions Team

Rated 1 out of 5 stars

While working for safesite as a…

While working for safesite as a delivery driver, I was involved in a minor rtc that resulted in damage to a 3rd party vehicle. A few days after leaving safesite,I recieved an e mail with an invoice for said damage, to be deducted from my wages!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

VERY ACCOMMODATING SO FRIENDLY GREAT…

VERY ACCOMMODATING SO FRIENDLY GREAT CUSTOMER SERVICE RELIABLE PROFESSIONAL

June 24, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Hi Beverly,

Thankyou for the wonderful feedback on the service you've received, Its great to hear that our team were so accommodating, professional and friendly during the process.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Security Solutions Team

Rated 5 out of 5 stars

Emergency sitex of rental property

SafeSite could not have delivered more. They managed to book a next day appointment when I called about needing to sitex my house urgently. The people attending my property were courteous and advised me well on what needed doing. And they came in 40 percent cheaper than the company that had been recommended to me by the council. I could not have had a better experience in what was a distressing matter for me. Thank you SiteSafe team!

June 19, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Hi Dinah,

Thankyou very much for leaving us such fantastic feedback of your experience. Its great to hear we could meet your expectations and that the Team provided a quick solution to the matter.

If there is anyway we can help in the future, please don't hesitate to get in touch.

Warm regards,
The SafeSite Security Solutions Team

Rated 5 out of 5 stars

Outstanding

From start to finish dealing with this company has been a breeze. The sales team are friendly and efficient. The guys that came out to do the work were professional and thorough.
Highly recommend SafeSite Security.

June 11, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Hi Lorraine,

Thankyou very much for the positive feedback, We are very pleased to hear you received such great service from both our office and site teams and that your overall experience with Safesite security Solutions met your expectations.

We look forward to working with you again.

Warm regards,
The SafeSite Security Solutions Team

Rated 1 out of 5 stars

Wasted months of my time and…

Wasted months of my time and jeopardised an event.

I approached Safesite 2 months ago for a quote for our festival, received it very quickly and confirmed.

We returned the accounts form soon after.

Heard nothing, chased.

Heard nothing again, chased again.

Finally got hold of someone different who said leave it with me.

Heard nothing again, chased again.

Finally contacted again, to be told the quote (for an event in 7 days time) would be thousands of pound more than originally quoted.

Leaving no time to collect other quotes, we reluctantly agreed to press ahead.

To be told this morning, if we don’t pay the hire up front, along with a deposit of 10’s of thousands of pounds, today. It wouldn’t be delivered. 3 working days before the site was due to build.

They have had the account form the a month. Along with my contact details.

Luckily another supplier has saved the festival. But I wouldn’t risk it with Safe Site

June 10, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning James,

Thank you for taking the time to share your experience — we are truly sorry to hear how frustrating and stressful this process was for you.

It’s clear that we fell far short of the service you expected and deserved and we understand the significant impact this had on your festival planning.

This is not reflective of the standards we strive to maintain, and we are taking your feedback very seriously. We are doing all we can to understand exactly what went wrong and to ensure it does not happen again — both for you and for future clients.

We’re glad to hear you were able to secure another supplier in time, but we sincerely regret that we caused unnecessary pressure during such a critical time.

We would very much appreciate the opportunity to discuss this further, If you would be open to this please may you give us a call on 01903 385270

Many thanks
Jack

Rated 5 out of 5 stars

No Barrier with Customer Service

From my initial contact with Harry to the final invoice the service has been exemplary.
When ordering online, you are never quite sure, and this delivery had to be 100%, and it was.
The whole experience has been 100% perfect from my first contact.
I will not hesitate in using your services again and indeed recommending you

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service will use again soon

Great service will use again soon, thank you

April 7, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning Alex,

Thankyou for your review. We are very pleased to hear you received a great level of service!

If there is anything further we can help you with, please let us know.

Many thanks
Jack

Rated 1 out of 5 stars

Absolutely appalling service..quick to…

Absolutely appalling service..quick to take my money, we required fencing for a dig up job & waited all day for the haulage company to deliver to which was ridiculously expensive!! We had to leave site at 14.15 for another job & they eventually phoned at 14.45 to say they were there, but we had already left.
I then said I'll cancel the order & there reply was it wasn't a timed delivery & we won't be refunded!!! Also saying that if we wanted it tmrw we would be charged again, I said no thank you.. & guess what the driver still turns up to site, absolutely unbelievable.. its cost over £530 for nothing but aggravation, complications & have had no apology or money back & no communication, I would not use this company again & strongly advise not to do so.. they obviously do not have there own in house transportation & have to use othe company's to support there poor service.. suggest using hirebase or similar. Thanks for nothing safe site :(

April 29, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning Richard,

Thankyou for your feedback.

I'm sorry that you weren't happy with the service we provided on this occasion.

Our Sales Manager Jack has attempted to contact you this morning to discuss this further, please may you call us at your earliest convenience on 01903385270.

Many thanks
Emily

Rated 5 out of 5 stars

Can not recommend highly enough !

Both the office and on site staff provided a fantastic service and in our on site experience the representative of SafeSite Security Solutions could not have been more helpful at every stage of the site works and as such, as Architects, we will be recommending this company to our relevant clients in the future ! A1 service !

April 10, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Hi Saull,

Thank you so much for your positive review! We’re absolutely delighted to hear that both our office and on-site teams provided a service that exceeded your expectations. It means a great deal to us to receive such positive feedback and we are thrilled to know that our representative made a lasting impression.

We look forward to working with you in the future.

Warm regards,
The SafeSite Security Solutions Team

Rated 5 out of 5 stars

Very blocked Toilet cleaning …

Kleo was very helpful arranging what needed to be done and finding the time slot I needed.
Keiren and his mate arrived exactly on time. Did a great a great job that wasn’t very pleasant for them . Thank you. Would recommend to anyone.

April 14, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you very much for your lovely review. We are pleased to hear that Kleo was able to assist you in arranging everything smoothly and that Keiren and his colleague arrived on time to get the job done. Your recommendation means a lot to us. If you ever need anything in the future, don’t hesitate to contact us.

Many Thanks
Emily

Rated 5 out of 5 stars

Great and professional delivery and…

Great and professional delivery and communication.

March 21, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you very much for your review. We are pleased you had a great and professional service from us.

If we can help you any further, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Kieron Hughes and his team made a great…

Kieron Hughes and his team made a great job clearing our basement .

Thanks you Kieron great work .

March 26, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We are pleased to hear Kieron and the team were able to do a great job clearing your basement. We will pass on your thanks to them.

If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Great Service

Very helpful Staff, prompt response, will use again and would highly recommend.

March 25, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your kind review. We are pleased you had a great experience with our staff. We are grateful for your recommendation.
If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Good communication fast delivery

Good communication fast delivery

March 11, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your review. We are pleased to hear you experienced a fast delivery and good communication from us.
If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Efficient & Professional peace of mind

Sarah asked all relevant questions for a quick no fuss quote, once job was confirmed, on the day site staff called ahead with an eta, once job was complete I received notification and photo evidence.
Exactly the kind of service I would recommend.

March 21, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We are delighted to hear that Sarah and our team provided you with a efficient and smooth experience. our recommendation means a lot to us, and if we can assist you any further, please do let us know.

Many Thanks
Emily

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look