SafeSite Facilities Reviews 362

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, friendliness, and helpfulness. Customers highlight the excellent service, noting its efficiency, ease of use, and the company's ability to exceed expectations. The delivery service is frequently commended for being quick, reliable, and on time, with drivers often described as polite and helpful. Additionally, many appreciate the competitive and fair pricing, finding the products and services to be a good value. However, some people were dissatisfied with the service, mentioning issues with finding barriers for same-day service and experiencing significant delays that jeopardized an event.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting great communication,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting competitive costs and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Price

Users describe positive interactions with price, often noting competitive and reasonable costs for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with this company for the past eight years has been such a meaningful part of my life. I’ve grown both personally and professionally, surrounded by supportive teammates and leaders who truly c... See more

Company replied

Rated 5 out of 5 stars

Good priced product accompanied by first class service from Jack in sales dept. Professionally dealt with my initial enquiry and maintained contact right down to morning of delivery of my goods. Could... See more

Company replied

Rated 5 out of 5 stars

Brilliant service as always from initial contact with Sophie responding so quickly, getting the quote over and getting us booked.  Bruno & Milo on day of works who were so hard working, profession... See more

Company replied


Company details

  1. Construction Company
  2. Construction Equipment Supplier
  3. Fence Contractor
  4. Security System Installer
  5. Security System Supplier

Written by the company

Since our founding in 2009 as a small, family-run business, SafeSite Facilities has rapidly grown to become a leader in site safety and security, serving clients nationwide across the UK. We are committed to providing high-quality, reliable services, with a focus on safety, security, and efficiency across a range of sectors, from construction sites to events and everything in between. At SafeSite Facilities, we are widely recognised for our extensive range of non-mechanical plant hire options. Whether you need barriers, fencing, CCTV alarms, event products, or other construction site support systems, we have you covered. Our dedicated teams are experts in selecting and deploying the right equipment for your project, ensuring that you have exactly what you need to meet your site’s requirements. As a trusted partner for both large-scale construction projects and smaller events, we offer flexible, tailored solutions to suit any job. We understand the importance of safety on every site, and our equipment is designed to help ensure compliance, protect workers, and reduce risks. With nationwide coverage, we provide excellent customer service and a commitment to reliability, ensuring that your site runs smoothly and securely. At SafeSite Facilities, we are proud of our rapid growth and dedication to excellence, making us the ideal choice for all your site safety and equipment hire needs.

SafeSiteFacilities.co.uk

Written by the company

Welcome to Safe Site Facilities...
Welcome to SafeSite Facilities and thank you for visiting our Trust Pilot profile. Within the company we have employed vastly experienced individuals, with logistics through to customer service backgrounds who specialise in understanding our customers detailed requirements at a time when safety and security has never been more important.
First In The Industry To Register With Trust Pilot...
Yes that’s right! We are the first in our industry to register a Trust Pilot account. We thrive on exceeding our customers expectations and truly value their feedback. Genuine feedback really helps us continue to grow and improve as a business.
Safety First...
Public and work force safety is a fundamental principle of what our company stands for and has been since the company was founded in 2009. Within a short space of time the company has gained accreditations from many of our industries' governing bodies. When safety comes first, SafeSite Facilities is a name you can trust.
Vast Product Range...
We have a vast range of products, here are some examples of areas we can provide solutions: Vacant Property Protection Barriers & Traffic Managements Fencing & Hoarding Event Products Clearance & Specialist Cleaning Alarms & CCTV Construction
About Safe Site Facilities...
The companies roots began in the Sussex area and have rapidly grown into a recognised national brand. From large industrial projects to smaller private projects you can count on our considerable industry experience and detailed knowledge to provide tailored safety and security solutions for any situation.
Proud Of What We Do...
This has enabled us to work on a wide variety of projects such as providing a diverse selection of site safety solutions to The London Olympic Games Organising Committee (LOCOG). A total of 14km of fencing and 12.5km of pedestrian and crowd barriers were installed at venues, including Lords Cricket Ground, Hampton Court, Horse Guards Parade, Victoria Park, Windsor Race Course and Eton Rowing College, providing safe queuing lanes and secure cycle parks. A task force of 32 operatives per day were employed to undertake this task. We are very proud to have played our part in such a recognised Global event.
Why Not Get In Touch...
In addition to our loyalty and dedication to continuing our current customer relationships, we love to hear from new prospective customers and helping them achieve the level of safety they require.

The SafeSite promise

Free, no obligation quotes and the most competitive prices!

We are sure that you will be happy with our services, but if for any reason you are not, we will be sure to make it right for no extra cost!

Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very professional

Very professional, discussed options and gave advise when needed

March 20, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We are pleased that you received a professional service and that we were able to advise you when needed. Please do contact us and let us know if there is anything we could have done to make our service a 5-star experience.

If we can assist you any further, please do not hesitate to contact us.
Many thanks
Emily

Rated 5 out of 5 stars

Excellent service

Excellent service

March 7, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We are pleased you have received excellent service from our team.

If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

For securing of an abandon building which was getting broken into by youths

Great professional and friendly service with a very quick response from start to finish.
5 stars all the way

Special Thanks to Sophie Weston. Also to Matt and the installation team.

March 6, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you so much for your fantastic review! We're really pleased we could help secure the building quickly and professionally. We are also pleased to hear the team assisted you with a friendly and professional manner.

if we can assist you any further, please do let us know.
Many Thanks
Emily

Rated 5 out of 5 stars
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you very much for your lovely review. We are pleased you have recieved fantastic service all round.

If there is anything we can assist you with in the future, please do let us know.
Many Thanks
Emily

Rated 5 out of 5 stars

Great customer service

Quick to respond to queries, direct line to a person.

Informative and knowledgeable. All ran smoothly. Very supportive of a difficult query.

Flexible with amendments to the order. Fantastic customer service.

February 24, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We're really glad to hear everything went smoothly and that you felt supported throughout the process. It’s great to know our team was able to assist with your query and provide the flexibility you needed.
Should you need and further assistance, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and delivery of the service required, would not hesitate to use this company again, thank you

February 21, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We are pleased to hear you were happy with the service, communication, and the works carried out. We would be more then happy to assist you again in the future if required.

Many Thanks
Emily

Rated 5 out of 5 stars

Quick response

Quick response, competitive pricing and great service

February 17, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your lovely review. We are glad you appreciated the quick response, competitive pricing, and great service offered by our teams.

If we can assist you with anything in the future, please do let us know.

Many thanks
Emily

Rated 5 out of 5 stars

Making a tricky job anything but

Prompt, courteous and diligent.

February 17, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your review, we are pleased to hear you experienced a prompt and diligent service from us.

If you need any further assistance, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Professional, quick and efficient

Dealing with Sarah to arrange the work then Tony and Kerian fitting the secruity on my property was amazing they are so kind helpful and professional,

The job has come out very tidy and safe I'm very happy and assured with the work carried out.

February 14, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your kind review. We are pleased to hear you had such a positive experience with Sarah, Tony, and Kieran. We always strive to provide a professional service, and it's great to know you felt well looked after throughout the process.

if you need any further assistance, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, from the first enquiry to completion of the works. All four members of staff that I dealt with have been brilliant. In this day and age I have found them to be a truely professional company. Thank you for a great service.

February 13, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your wonderful review. We are so pleased you had a great experience with us from start to finish. Providing a professional and high-quality service is our top priority.

If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

amazing customer service!

amazing customer service!

Quick
Reliable
Responsive
Trusting
👍

January 30, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you so much for your kind words! We’re so pleased to hear that you had a great experience with our customer service. Providing quick, reliable, and trustworthy support is our priority, and your feedback means the world to us. We look forward to serving you again!

Many Thanks
Emily

Rated 5 out of 5 stars

Great Company

Excellent company and very easy to work with. Would highly recommend them. The installation team were fantastic as was Sophie in the office, we had a couple of issues but they accommadated our needs. Thank you Safesite

February 3, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your great review. We are pleased you found us easy to deal with and that the installation and office team were fantastic. We really appreciate your recommendation, and if we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Polite & smooth service 5***

Very quick response on initial contact, fast delivery excellent service would 100% recommend 👍

January 20, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you for your kind words. We are really happy you had a great experience with us, from initial contact to receiving your delivery.
If we can assist you anymore, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

5 Star

Very helpful and prompt. Quality of work was excellent too. On site staff were approachable. Sarah was my main contact and she was brilliant and a credit to Safesite.

January 29, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely review. We are so pleased to hear you found our service helpful and prompt, and that the quality of the works met your expectations.

If you ever need anything in the future, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your review. We are pleased to hear we provided you a prompt and efficient service.

If we can be of any further assistance, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Morning,

Thank you very much for your review. We are pleased to hear you were happy with our prices and service.

If there is anything we can assist you with in the future, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

From start to finish SafeSite were…

From start to finish SafeSite were professional and helpful. Journey started with Sophie who was brilliant throughout our process. Fitters were professional and friendly and Job done to high standard.

January 21, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your lovely feedback. We are so pleased you had a professional journey with us from start to finish. We take pride in the work we carry out and its great to hear we upheld our high standards when completing your job.

if we can be of any further assistance, please let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

The service received from Safesite is…excellent!

The service received from Safesite is always professional, speedy and friendly! They are most helpful when trying to book in emergency jobs to accommodate us at short notice, we would highly recommend and have used them numerous times. Their customer service is excellent!

January 10, 2025
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you so much for your feedback. We are so pleased to hear that you've consistently had a great experience with our team. Accommodating urgent requests is a priority for us, and we’re glad we could be there when you needed us.

Your recommendation means a lot to us, and we look forward to continuing to work with you in the future.

Many Thanks
Emily

Rated 5 out of 5 stars

Great communication

Great communication. Did exactly what was agreed with no hiccups

January 2, 2025
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you for your feedback. We are pleased to hear that you had a smooth experience with our team. Clear communication is a top priority for us.

If we can assist you any further, please do let us know.

Many Thanks
Emily

Rated 5 out of 5 stars

Safesite, an excellent CCTV supplier

After a theft at a commercial property I had urgent need of a fully monitored CCTV system. Safesite were recommended to me and they did not disappoint. They quickly arranged for a CCTV tower with 4 cameras and speakers, which allowed them to talk to any intruders so that they know the system was live, to be delivered and set up on site. The service we have received has been first class and the cost was very reasonable. I would have no hesitation in recommending Safesite to anyone needing CCTV coverage.

December 2, 2024
Unprompted review
SafeSite Facilities logo

Reply from SafeSite Facilities

Good Afternoon,

Thank you very much for your thoughtful and detailed review! We’re thrilled to hear that our CCTV solution met your needs and provided you with peace of mind after such a challenging situation. Ensuring the safety and security of your property is our top priority, and it’s wonderful to know that the rapid setup and live monitoring features of our system made a positive difference.

We are grateful for the opportunity to assist you and if you ever need further assistance, please do let us know.

Many Thanks
Emily

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