Excellent experience. Answered any questions we had, The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to ha... See more
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Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Dealing with Holly to book our family Lapland trip was an absolute pleasure, she couldn’t have been more helpful, so friendly and knowledgeable. She gave us plenty of options to suit our budget. She w... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
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Company details
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I would 100% recommend this company
I have recently booked the Santas Magical Interlude with Benjamin Rosser-Jacks and had one of the best experiences of customer service that I’ve ever experienced. Nothing was too much for him, he answered all the questions that I had and helped me to tailor this once in a lifetime trip to include everything we could have dreamed of. I can’t recommend this company highly enough! They reply promptly to you and keep you updated throughout. In addition to this they do not hard sell or put you under any pressure to book. I will 100% be telling my friends about you!!
October 8, 2024
Unprompted review
Reply from SantaClausTrips
Dear Joanne
Thank you for this 5 star review and your lovely comments regarding Benjamin, I am delighted to hear he was able to assist you in your search for your once in a lifetime adventure and that nothing was too much trouble. We hope you had a wonderful adventure in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Louise @ SantaClausTrips
Louise was really helpful and answered all the questions I had about the different trips which helped me make the final decision. Very excited to be visiting Lapland next year!
October 11, 2024
Unprompted review
Reply from SantaClausTrips
Dear Michelle
Thank you very much for your review of Santa Claus Trips service and your kind words for Louise. Have a magical break in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Amanda was a fantastic help!!
Amanda was a fantastic help, she provided us with ample information about the trip was very knowledgable about Lapland, having travelled there herself several times and was really positive. I would definitely book with her again, highly recommended!!
October 9, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mr Silvester
Thank you very much for your 5 star review and lovely words for Amanda. I will be sure to pass them on to her. We hope you had an amazing time in Saariselka.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Very quick to respond to my enquiry
Very quick to respond to my enquiry, staff very pleasant on the phone and very easy to get through. I need to experience the holiday to give you a full review
September 13, 2024
Reply from SantaClausTrips
Dear Ms Mara
Thank you very much for your review of our service, it's good to hear you were happy with our care and we look forward to your post-trip feedback.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Trips amazing customer service!
Jodie Rogers has been absolutely brilliant helping me book our Santa Trip. So friendly, always available to talk and answer any questions. I cannot fault her or her team, who i also spoke to! Me and my daughter are super excited about our epic adventure next year and if it wasn't for Jodie and her enthusiasm about the trip, we wouldn't be going!!! Thank you to Jodie for all your help.
September 19, 2024
Unprompted review
Reply from SantaClausTrips
Dear Kristine
Thank you very much for your 5 star review and also your kind words for Jodie and the team. I am delighted she was able to help you find your perfect Lapland trip and wish you both a wonderful adventure in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
The best!!!
What an easy process! Super helpful, and special thanks to Tamika… patient, informative and friendly.
September 16, 2024
Reply from SantaClausTrips
Dear Lillie
Thank you very much for your 5 star review I am delighted to hear you found the whole process easy. I will pass on your thanks to Tammika. Have a wonderful adventure in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great company
Super helpful and really response to emails and calls.
The team helped me find my perfect Lapland holiday and were knowledge about packages and resorts.
September 18, 2024
Reply from SantaClausTrips
Dear Jennifer
Thank you for your kind words and also the 5 stars. We really appreciate this. I am so glad the team were able to help you find your perfect Lapland holiday in Yllas. Have a fabulous break when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Reply from SantaClausTrips
Good Afternoon
Thank you for your 5 star rating for Santa Claus Trips. Have a wonderful day in Lapland this festive season.
Kind Regards
Paula Hume
Lapland Sales
Reply from SantaClausTrips
Thank you for your 5 star review - this is very much appreciated.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Listened to my needs
Listened to my needs, provided options and we th different budgets and made changes where necessary without any fuss
July 21, 2024
Reply from SantaClausTrips
Dear Elaine
Thank you for your 5 star review, I am delighted we were able to help you find your perfect Lapland break.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Louise is so helpful
Louise is so helpful, best customer experience I’ve had in a long time
July 18, 2024
Reply from SantaClausTrips
Dear Janine
Thank you very much for your review and also your kind words regarding my colleague Louise - I will be sure to share this feedback with her.
Have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
I found the booking was handled very…
I found the booking was handled very professional all the queries were answered very quickly.
June 30, 2024
Reply from SantaClausTrips
Dear Miss Coleman
Thank you for sharing this 5 star review for Santa Claus Trips. It's good to hear the you found the booking process was handled in a professional manner and all your questions were answered to your satisfaction. Have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Jodie was wonderful
Jodie was wonderful. Explained everything. Gave me the benefit of her own experience taking children to some where wonderful but very very cold.cannot fault her. Just hope the trip lives up to all the hype and doesn't turn into a miserly disaster that you see on the news at Christmas. So so looking forward to it. 😀
May 29, 2024
Reply from SantaClausTrips
Dear Ms Mcleod
Thank you very much for your lovely words regarding our team member, Jodie and also the 5 star review you have given Santa Claus Trips. I am delighted to hear the advice Jodie shared enabled you to decide on your perfect day trip to Lapland and am fully confident you will all have the most magical experience when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
SantaClausTrips exceeded all our…
SantaClausTrips exceeded all our expectations! The whole trip was filled with joy and holiday spirit. The accommodations were cozy and comfortable. We highly recommend this trip to anyone looking for a special Christmas experience.
April 16, 2024
Unprompted review
Reply from SantaClausTrips
Good Afternoon
Thank you very much for your 5 Star review for Santa Claus Trips. It's wonderful to hear your trip was filled with joy and holiday spirit, this is the experience we want for our customers. Thank you so much for sharing this with us.
Kind Regards
Paula Hume
Lapland Sales Coordinator
If I could give them zero I would
If I could give them zero I would. Booked my trip over a year in advance to be told that my accommodation wasn't available anymore. I was then offered an alternative no where near as good at the same cost. When I raised a complaint they really couldn't care less. These guys clearly don't book their own trips and just use other agents. Don't waste your time or money with them.
April 11, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mr Phipps,
Thank you very much for taking my call today. I appreciate you taking the time to discuss your feedback further. We welcome all feedback and I hope that going forward we can work together to come to a satisfactory resolution for you and your family.
Kind Regards,
Steph Mundy
Customer Experience Manager
We have booked with Luna in 2022 and…
We have booked with Luna in 2022 and she made the experience so much more relaxing and comfortable making sure we were happy and communicating everything clearly to us. I reached out to Luna again and she came back to me straight away with all details helping us to book again with ease. Luna is great and can’t thank her enough.
May 10, 2024
Unprompted review
Reply from SantaClausTrips
Good Morning Racheal
Thank you very much for your 5 star review of Santa Claus Trips service.
It's great to hear you were so happy with Luna's assistance during your previous Lapland holiday search and subsequent booking that you came back to her again. We really appreciate your return custom.
Enjoy wonderful Levi when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great booking experience with Jodie
Great booking experience with Jodie. I received 3 quotes (had only anticipated 1) around 12 hours after I submitted my enquiry online. All the quotes were really detailed in what they included. When I rang to book the one I wanted Jodie was really friendly and super helpful, sharing hints and tips based on her own experience. Confirmation documents came through quickly and we are really excited for our trip to Lapland already! Would absolutely recommend based on helpful, friendly and professional booking experience.
March 27, 2024
Unprompted review
Reply from SantaClausTrips
Good Afternoon
Thank you for your 5 star review of our service. I am delighted to hear you found Jodie friendly and helpful and that she was able to assist in your search for the perfect Lapland trip. Have a wonderful adventure when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great experience so far!
So far, just based on the enquiry/quoting/booking journey, it's been 5 stars! I have been speaking with Jodie who has been super efficient, sent lots of quotes to give different options in terms of pricing/budget and location and generally asking what we want from our trip. No pressure at all which was nice. Lovely to have a complete run down of what's included. Really looking forward to Lapland now!!!! Thanks Jodie! 😊
March 28, 2024
Unprompted review
Reply from SantaClausTrips
Dear Carly
Thank you for your 5 star review and also your kind words for Jodie - I will be sure to pass them on to her.
It's great to hear you were given a selection of options to choose from that met with your requirements.
Have a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Reply from SantaClausTrips
Dear Sarah
Thank you for your review of our service. Its good to hear you found our team to be friendly and helpful. Have a wonderful time in Hetta.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Very helpful staff happy to send over…
Very helpful staff happy to send over quotes via email no pressure to book. When calling back to book happy to answer all of our questions we can’t wait to go in December x
March 2, 2024
Reply from SantaClausTrips
Dear Mrs Gravett
Thank you for your 5 star review of Santa Claus Trips service. I am glad to hear you found our staff helpful, and you were sent a selection of options to look at enabling you to find your perfect Lapland holiday. Have a wonderful break in Ylläs when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
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