Excellent experience. Answered any questions we had, The Santa Clause Experience was Brilliant- every activity was better than expected. Dog Sled was excellent - every body had the opportunity to ha... See more
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Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Dealing with Holly to book our family Lapland trip was an absolute pleasure, she couldn’t have been more helpful, so friendly and knowledgeable. She gave us plenty of options to suit our budget. She w... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
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Company details
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from SantaClausTrips
Dear Mrs Brown
Thank you for your 5 star review of Santa Claus Trips service. I am delighted you found our team helpful, knowledgeable and friendly and I will be sure to pass on your kind words to everyone. Have a wonderful time in Saariselkä.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great customer service from lovely…
Great customer service from lovely Lauren! Helpful, informed advice and went above and beyond to get the best trip for us.
March 10, 2024
Reply from SantaClausTrips
Dear Mrs Oram
Thank you for your 5 star review of Santa Claus Trips service and in particular, that of my colleague, Lauren. I am delighted she went above and beyond to help you find your perfect Lapland break.
Have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Extremely helpful and friendly agent
Extremely helpful and friendly agent. Having spent a number of days researching the internet for a trip to see Santa that met our needs and becoming more and more confused, I read some reviews about SantaClaus Trips and decided to hand over the work to them. The best decision I could have made. I spoke to Lauren for about 30 minutes explaining our preferences and within an hour of putting the phone down she had sent me 3 separate options with each option offering at least 2 separate trips that meet our needs. Brilliant! She was on hand at any time in the following day or so to answer any questions and concerns I had and supported me all the time in making what I hope is going to be a great decision for a fabulous holiday. Couldn’t recommend Lauren and SantaClaus Trips any higher. Fantastic.
March 6, 2024
Reply from SantaClausTrips
Dear Sheryl
Thank you for your 5 star review of Santa Claus Trips service and in particular, that of my colleague, Lauren. It's good to hear you found us via our reviews but its even better to hear that Lauren was able to assist in helping you find the perfect Lapland break for your family. Have a wonderful, festive adventure in Pyhä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Kind Regards
Paula Hume
Lapland Sales Coordinator
The advisor was great really…amazing
The advisor was great really professional helpful knowledgeable and gave great customer service
February 17, 2024
Reply from SantaClausTrips
Good Afternoon
Thank you very much for this 5 star review of Santa Claus Trips service. I am delighted to hear you found your Lapland Specialist to be professional, helpful and knowledgeable and you were happy with the customer service you received.
Have a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Lauren was very efficient
Lauren was very efficient, friendly and professional in helping me with my request. She provided swift clear options which allowed me to fully understand the options on offer.
February 22, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mr Russell
Thank you very much for this 5 star review of Santa Claus Trips service. I am delighted to hear you found Lauren to be very efficient, friendly and professional during your search for the perfect Lapland break and that she swiftly provided you with the available options that met your requirements. Enjoy a wonderful time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Lauren listen to what i wanted from our…
Lauren listen to what i wanted from our santa trip and got me the best deal she could.
February 16, 2024
Reply from SantaClausTrips
Dear Mr Jibb
Thank you very much for this 5 star review of Santa Claus Trips service. I am delighted to hear Lauren was able to assist you in choosing your perfect Lapland trip and was also able to find you the best deal for your break. Have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Lauren made booking really easy
February 1, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Wright
Thank you very much for your 5 star review for Santa Claus Trips. I am pleased to hear you were happy with the service you received from your Lapland Specialist, Lauren. Have a wonderful time in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Informative and helpful experience …
Lauren was very patient and knowledgeable of the destination and options. Although i ended up booking one of the more expensive options i didnt feel pushed into it, just trusted her advice. I feel confident if i have further questions Lauren will be happy to help. I never felt onecquestion was too many or silly which is great as im not a big traveller on flights!
February 8, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Wright
Thank you very much for your 5 star review for Santa Claus Trips. I am delighted to hear you found Lauren to be knowledgeable and patient and as a result, you were able to decide on your perfect day trip to Lapland.
Have a magical day when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Lapland Trip
We wanted to book our dream trip to Lapland. It is very confusing when you start looking. We didn’t know where we should go, what activities we should do etc.
I called Santa Claus Trips and spoke to several people, Andrew, Lauren and Janice. They were so patient and knowledgeable, asked what we were looking for and advised us on what we should do. The booking experience was great from start to finish. They were not pushy in anyway trying to get us to book, I felt like they genuinely just wanted us to have our dream trip and gave us all the information we needed to do so.
I would highly recommend this company for anyone wanting to go to Lapland. Cannot wait to go!
January 25, 2024
Unprompted review
Reply from SantaClausTrips
Good Afternoon Ian
Thank you very much for your 5 star review for Santa Claus Trips, your review means a such a lot to us because we do work as team with the aim of helping our customers find their perfect trip - it is so important we get it right for you. I am so happy to hear this was a positive experience for you and would like to take the opportunity to wish you all a magical adventure in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Achieving something on my bucket list!
November 23, 2023
Unprompted review
Reply from SantaClausTrips
Dear Miss Hill
Thank you for your review of Santa Claus Trips service. I am delighted we have helped you book a bucket list item, have a wonderful time in beautiful Karesuando.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great company
Great company to book through. They followed up with phone calls when promised and was very helpful with advice on destination choice, what to expect and happy to work out prices of lots of options. Also friend who had down trip in 2023 used this company and was very pleased too
January 9, 2024
Reply from SantaClausTrips
Dear Mr & Mrs Hughes
Thank you very much for this 5 star review. I am delighted you rate us a great company and you were happy with our assistance during your search for the perfect trip to Lapland for your family.
Have a wonderful adventure in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great booking experience
Your staff was knowledgeable and went through every detail of the trip so we knew exactly what we were doing. They gave us time to think about booking and then got back to us on the time/date they said they would
January 10, 2024
Reply from SantaClausTrips
Dear Mrs Davies
Thank you for sharing your review of our service. It's good to hear you found our staff knowledgeable and had a positive booking experience with Santa Claus Trips.
Have a wonderful break in Levi next festive season.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Lady that sold holiday answered all my…
Lady that sold holiday answered all my questions and was very easy to talk to
January 11, 2024
Reply from SantaClausTrips
Dear Mr Poole
Thank you very much for this 5 star review. I am glad to hear you found your Lapland Specialist easy to talk to and she was able to answer all your questions.
Enjoy your adventure in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Booking holiday great. After care not good
Excellent service from Louise when booking trip 5 stars for Louise..
Sadly 3 stars given for the following :
Can't say the same when looking for insurance and once you call to speak to an advisor after booking. Told couldn't speak and to send email! Over 24 hrs later received a reply another 24 hours later I got the quote for gold cover which was £31 more expensive. Needed/wanted to arrange quickly due to other commitments so went via someone else to exact same insurance Co got immediate reply and as stated earlier £31 cheaper. If you need insurance don't go via santa claus trips.
January 17, 2024
Reply from SantaClausTrips
Good afternoon Mrs Mawer
Thank you for taking the time to discuss your experience with me.
I am sorry that you felt disappointed by our response time, we always do our very best to get back to our customers in a timely manner, but I appreciate that on this occasion you were looking for an immediate response. Should you require immediate assistance in the future please do call us on 0800 091 4139 and ask to speak to me directly, I am more than happy to help.
Kind Regards
Alex Boyle
Santa Claus Trips
Excellent Team
Enquired for a price and Luna called me and gave me so much detail and information regarding the trip I was blown away, I didn’t have my card on me to book but she was happy to call me back a bit later and helped answer any my questions.
January 18, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Conaghan
Thank you very much for this 5 star review. I am delighted to hear you rate our team 'Excellent' and you found your Lapland Specialist, Luna such a great help in providing you with detailed information so you could come to a decision regarding your proposed trip. Enjoy your day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Holly was a delight
Holly was a delight, nothing was too much trouble for her. Hopefully the family will have an amazing trip in November,
Thank you Holly 😊
January 4, 2024
Reply from SantaClausTrips
Dear Mrs Simmons
Thank you very much for you kind words for Holly and also your five star review for Santa Claus Trips. I am sure your family will have a magical time in beautiful Saariselkä next festive season.
Kind Regards
Paula Hume
Lapland Sales Coordinator
We have just booked our Lapland holiday…
We have just booked our Lapland holiday via Luna. When I first started looking at Lapland holidays for my family I was absolutely overwhelmed and didn’t really know what I was looking for. Luna advised us in an honest and helpful way and wasn’t just pushing us to go with the most expensive option. I can’t wait to go. Thank you Luna xx
January 17, 2024
Unprompted review
Reply from SantaClausTrips
Dear Mrs Thompson
Thank you very much for your 5 star review of Santa Claus Trips service, I am delighted Luna was able to help you find your family the perfect Lapland break and wish you all a fabulous adventure in Saariselkä when the time arrives.
Kind Regards
Paula Hume
Lapland Sales
It was simple and easy.
January 13, 2024
Reply from SantaClausTrips
Dear Mr Letford
Thank you for this 5 star review for Santa Claus Trips. It's good to hear you found the process of finding and booking your day trip to Lapland simple and easy. We always aim to make this part of procedure straightforward, so all you need to do is look forward to the adventure and have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Holly was extremely helpful and replied…
Holly was extremely helpful and replied promptly with all my queries .. very professional
January 8, 2024
Reply from SantaClausTrips
Dear Ms Ludford
Thank you very much for the 5 star review and also your kind words for Holly. I will make sure she sees your comments. Have a wonderful adventure in Suomu when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Thank you! Holly and staff have been most helpful…
Holly and staff have been most helpful and friendly
January 11, 2024
Reply from SantaClausTrips
Dear Carol
Thank you very much for your 5 star review. It is great to hear you found Holly and the rest of our team helpful and friendly. Have a wonderful break in Kilpisjarvi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
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