SCA Self Storage Ltd Reviews 387

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making the entire process easy and hassle-free. The service is frequently described as fantastic and excellent, with many appreciating the efficiency and smooth user experience. People also highlight the cleanliness, security, and good maintenance of the facilities, providing peace of mind for their belongings. However, some customers were dissatisfied with the service, reporting issues with locking containers and a lack of updates or resolution for their problems. A few other people also felt that the company displayed ineptitude and certain issues with service quality, leading to a negative experience.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the amazing and exceptional... See more

Facilities

People report positive experiences with facilities. Customers consistently praise the cleanliness, security,... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the booking process easy, with... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied

Rated 5 out of 5 stars

Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Records Storage Facility
  4. Storage Facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First class service from Sarah

First class service from Sarah and the team, made me feel like it was the right place from the first minute. The storage facilities are clean, tidy and secure. Really happy with the price too, highly recommended

April 3, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

Sarah handled everything expertly

Sarah was with us from every step of the way. Very knowledgeable and kind. We even got a little refreshment welcome package upon arrival which was a nice touch. Site was very safe, clean and maintained. Highly recommend.

March 28, 2025
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Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

So easy to arrange great staff

So easy to arrange great staff

March 26, 2025
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Very Good Service & Pricing - Highly Recommended

SCA are professional and helpful offering great value and service. In an industry where we’ve seen some awful units at silly prices it’s great to get a competitively priced container with really good access in a well managed environment.

Since my initial enquiry for storage, as moving home, SCA have kept in touch but not been pushy or aggressive. When the time came to hire a container it took minutes to secure a unit and be able to start storing our belongings.

John at Ripon is extremely helpful with a sense of humour, a great ambassador for the business.

I’d recommend SCA to anyone looking for a professional, great value storage solution. And to be clear, I am a real customer with no connection or affiliation to SCA. My review is based wholly upon my experience to date.

March 26, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

Efficient

Efficient, easy to deal with and nice guy onsite in Ripon

March 26, 2025
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Book your unit today!

I have been so impressed with the service I’ve received from SCA. The storage unit is spotlessly clean and access to the facility is so easy. My house move was made so much easier as I was dreading putting my furniture into storage. I have never used storage facilities before but I would definitely consider using them for future needs. All in all a really professionally run business with friendly helpful staff and , even better, they were the cheapest quote I received. Definitely book your unit today!

March 21, 2025
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Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 4 out of 5 stars

Easy to use.

March 17, 2025
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 4 out of 5 stars

Helpful staff and clean and safe…

Helpful staff and clean and safe storage.

March 17, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Excellent service.

I have been very impressed with everything. The staff have been wonderful, helpful and friendly. They have made the process very easy for me with nice touches like a welcome gift. The facility is very good. Clean, secure and well laid out. Thank you very much.

February 17, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 4 out of 5 stars

Almost perfect!

Very easy to set up everything, only bad thing in my case was that my code doesn't work and I have to keep calling up to get the door unlocked.

February 17, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help. Hopefully we have resolved this for you now but please do let us know if not.

Rated 5 out of 5 stars

Staff very helpful

Sarah was very helpful from our first contact until moving in. The premises are very well laid out and very secure

February 10, 2025
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

respone

nice with time

February 10, 2025
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Kelly and Sarah have been absolutely…

Kelly and Sarah have been absolutely fantastic - great service completely helpful and honest in a time I needed huge help. Trust them

February 6, 2025
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

Rated 5 out of 5 stars

So helpful and accommodating

So helpful and accommodating. Hassle free and safe.

January 20, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Very Impressed!

Excellent customer service before hand via email, answering my questions and assisting me with finding the right storage solution. Very impressed with the onboarding, was greeted at reception, and then shown the route to my storage unit whilst being provided guidance on how to enter, which bay to park in for the quickest and most convenient access, and the lady was overall very polite. As an additional bonus, I was given some welcome gifts. I received the 8 weeks 50% discount which made the storage unit very well priced. The place itself is very clean, organised, and access is electronic using a personal PIN number. Additionally there are trolleys that can be used to transport items from your car to your unit, and a lift to access the upper floors, which makes access very easy and the whole process stress free. Would
Absolutely recommend and use them again.

January 11, 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the kind review. Glad we could help

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