Very misleading advertising on a luxury escape to Phuket Money back was pushed cancel recieve a full refund When I tried to cancel hotel 4 months before arrival date O no i can have a credit whi... See more
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See what reviewers are saying
We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer servic... See more
Company replied
Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm t... See more
Company replied
Thanks to Danielle for her cheerful demeanor and efficient help with or most recent queries for an impending trip to Bali. It is terrific to deal with travel guides like her, and the original assistan... See more
Company replied
Company details
Written by the company
Scoopon brings you the best of life's experiences every day across dining, wellness, beauty, activities, education and more.
Contact info
3189, Moorabbin, Australia
- scoopon.com.au
3.5
Average
182 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marvell has great service and finds resolution
Marvell has been very helpful and has found a resolution to my concerns both this year and last year. He replies very promptly. Thank you Marvell.
July 4, 2021
Unprompted review
Reply from Scoopon
Hi Claire,
Thank you for leaving us a 5-star review!
Indeed Marvell is a pleasure to deal with and we are happy that he was able to assist you promptly with your booking. We'll surely give him the commendation he deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Fabulous customer service from Annabel.
Scoopon customer service from Annabel was very prompt and couldn’t fault her in anyway. She was very quick to answer my question and help me with a resolution.
July 2, 2021
Unprompted review
Reply from Scoopon
Hi Jacqui,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Annabel was able to deliver a wonderful job in assisting you. We will surely give her the commendation and applaud that she deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Amazing customer service
Amazing customer service by superstar Carlo. Keep up the good work, mate :)
July 1, 2021
Unprompted review
Reply from Scoopon
Hi Risha,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Carlo was able to deliver a wonderful job in assisting you. We will surely give him the commendation and applaud that he deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Excellent response to late cancellation…
Excellent response to late cancellation of a booking due to health issues . Very grateful for the speedy and satisfactory resolution.
July 1, 2021
Unprompted review
Reply from Scoopon
Hi Elizabeth,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonderful day!
Kind regards,
Scoopon
Had a problem with code
Had a problem with code, and carlo did everything possible to get my item for me and in the end ordered it for me as code would not work, very helpful service.
July 1, 2021
Unprompted review
Reply from Scoopon
Hi Leigh,
Thank you for leaving us this 5-star review.
We are so much delighted that Carlo had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Hell needed with my Wine Purchace
Annabel was an amazing help in all aspects of my transaction, Thank you so much
July 1, 2021
Unprompted review
Reply from Scoopon
Hi James,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Annabel was able to deliver a wonderful job in assisting you. We will surely give her the commendation and applaud that she deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Dealt with a customer advisor named CARLO
Dealt with a customer advisor named Carlo regarding a voucher I had cancelled. My issue was resolved within a very short timeframe and prompt efficient communication was maintained throughout!
June 29, 2021
Unprompted review
Reply from Scoopon
Hi Nicky,
We appreciate you leaving us this delightful review.
We totally agree that Carlo is a superstar and we are beyond happy that he was able to assist you efficiently. We will certainly give him the commendation that he deserves for this job well done!
Have a lovely day!
Kind regards,
Scoopon
Great result
Annabel was fantastic in helping me with tracking
my parcel which arrived safe and sound in good
time. It was so good to get a swift reply from Scoopon
and to solve my problem. Thanks a lot Annabel.
Helen Gray
June 24, 2021
Unprompted review
Reply from Scoopon
Hi Helen,
Thank you for leaving us a 5-star review!
Indeed Annabel is a pleasure to deal with and we are happy that she was able to assist you promptly with your booking. We'll surely give her the commendation she deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Thank you Marvell for your amazing…
Thank you Marvell for your amazing service...quick responses and turnaround to solve my issue. Feeling extremely thankful. Great outcome.
I purchased a Scoopon voucher but due to COVID and feeling apprehensive about using my beauty voucher (which was still valid for another 5 weeks) I continually put off making an appointment.
Today I contacted one of your representatives to help me cancel the voucher and seek a refund. I couldn't be happier with how Marvell handled my concerns and anxiety.
June 24, 2021
Unprompted review
Reply from Scoopon
Hi Shauna,
We appreciate your time in leaving us this delightful feedback.
We are equally ecstatic to see how efficient Marvell have handled your voucher refund and hearing out that he has helped to release your worries in there. We will surely let him know of your sweet thoughts and give him the commendation that he deserves!
We hope you have a wonderful day!
Kind regards,
Scoopon
Marvell resolved the issue for me…
Marvell resolved the issue for me promptly and without fuss. Thanks.
June 24, 2021
Unprompted review
Reply from Scoopon
Hi John,
We appreciate your time in leaving us a 5-star review!
Truly Marvell is a star and we are grateful that your issue was organised smoothly. We will surely give him a pat on the back for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
My request for a refund for 2 cruise…
My request for a refund for 2 cruise vouchers that we purchased was dealt with in a timely and professional manner. Marvel was very efficient in his handling of our request. All settled within a few hours. Excellent Service
June 22, 2021
Unprompted review
Reply from Scoopon
Hi Judith,
We appreciate your time in leaving us this awesome feedback!
All smiles on our faces when we read through that our team has brought you quick resolution, we commit to being dedicated to your satisfaction at all times. We'll surely let Marvell know of your sweet thoughts!
We hope you have a lovely day!
Kind regards,
Scoopon
Expired Voucher
I called up due to a expired voucher due to covid lockdowns and I was connected to Marvell who was very helpful in cancelling my expired voucher and offering me a new voucher for the same restaurant
June 22, 2021
Unprompted review
Reply from Scoopon
Hi Kathy,
Thank you for leaving us this 5-star review.
We are so much delighted that Marvell had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for his job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Thank you Gionn, for your after service help.
Unfortunately due to the recent Covid lockdown in Melbourne, we were unable to fly into the city from Adelaide and use a previous bought voucher on scoopon. I tried to get my voucher expiry date extended until we could visit a few weeks later when the lockdown was lifted, but we were told this was not possible with that venue. Gionn was very helpful and gave me a scoopon credit to use instead. We were disappointed to lose out on our original offer but grateful to Gionn for all their help.
June 21, 2021
Unprompted review
Reply from Scoopon
Hi Kev,
Thank you for your time in writing us this wonderful review.
We agree that Gionn has always shown consistency in providing efficient customer service and we will surely give him the commendation that he deserves for this job well done.
We hope you have a lovely day!
Kind regards,
Scoopon
Marvell has done an excellent job
Marvell has gone above and beyond and established my faith in Scoopons customer service. Marvell has been in constant touch with the vendor and letting me know of the next steps, with a very acceptable outcome. I am really happy that Marvell did this for me and happy to give an excellent review here to scoopon.
June 21, 2021
Unprompted review
Reply from Scoopon
Hi Nsanganee,
Thank you for leaving us a 5-star review!
We are beyond ecstatic to know that Marvell has yet made another wonderful customer experience through you. We will definitely give him the commendation that he deserves on this great job!
We hope you have a great day!
Kind regards,
Scoopon
Quick refund
I was frustrated to not be able to use a voucher with a third party due to their rules (which had not been advised). Marvell arranged a refund in record time. Thanks so much Marvell.
June 18, 2021
Unprompted review
Reply from Scoopon
Hi Lou,
Thank you for leaving us a 5-star review!
Indeed Marvell is a pleasure to deal with and we are happy that he was able to assist you promptly with your refund. We'll surely give him the commendation he deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Prompt and easy to deal with
Prompt and easy to deal with. Thank you so much Marvell.
June 18, 2021
Unprompted review
Reply from Scoopon
Hi Belinda,
Thank you for leaving us this 5-star review.
We are so much delighted that Marvell had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for this job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Refund Credit
Marvell was extremely helpful and quick in resolving my query.
June 18, 2021
Unprompted review
Reply from Scoopon
Hi Dhruv,
We appreciate you leaving us this delightful review.
We totally agree that Marvell is a superstar and we are beyond happy that he was able to assist you with your product return. We will certainly give him the commendation that he deserves for this job well done!
Have a lovely day!
Kind regards,
Scoopon
Excellent customer service!
June 17, 2021
Unprompted review
Reply from Scoopon
Hi Rita,
We appreciate your time in leaving us this awesome feedback!
All smiles on our faces when we read through that our team has brought you excellent customer service experience, we commit to being dedicated to your satisfaction at all times.
We hope you have a lovely day!
Kind regards,
Scoopon
I had not received my voucher which…
I had not received my voucher which turned out to be my fault as I had logged in internet an old email. Anyway the matter was sorted promptly and I was I'm po ressed with Gionn who sorted it for me. Thanks
June 16, 2021
Unprompted review
Reply from Scoopon
Hi Terri,
We appreciate your time in leaving us this 5-star review!
We totally agree that Gionn has been very dedicated in his commitment to delivering a great customer service experience. We will surely give this superstar the applaud that he deserves!
We hope you have a great day!
Kind regards,
Scoopon
Booking help
I wasn’t unable to do a booking online using my phone.
I asked for help & Gionn A helped me to book quickly & with a nice manner.
June 15, 2021
Unprompted review
Reply from Scoopon
Hi Linda,
We appreciate your time in leaving us a 5-star review!
Truly Gionn is a star and we are grateful that your booking was made smoothly. We will surely give him a pat on the back for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
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