Scoopon Reviews 182

Fantastic service from Scoopon - as always.

Prompt and friendly responses from Carlo. He was really helping me by being both professional and empathetic. I was happy, the vendor was happy, and the issue was solved. I’m grateful for the kindness.

Courteous and polite service. Helped me with my booking and no problems

Marvell was very helpful and quick about resolution. Chat worked so well

Marvell the online customer service agent was helpful, professional and prompt in helping me with my enquiry

Excellent service: respectful and prompt communication.

After my short explanation of the issue, The Chat operator quickly sorted out the issue and provided the missing voucher. All very prompt in a polite professional manner.

I would like to thank Marvell for her quick and efficient manner in dealing with my situation .
Marvell handling of this matter was very professional.

Was unable to use voucher due to weather and they refused to give refund saying the voucher is valid until March but the business closes end of January. They didn't care and pretended to be sorry. Then didn't acknowledge this discrepancy about the dates. They said the weather was in the fine print so now I know I will never use them again. Have lost almost $100.

Very complicated and cumbersome to redeem vouchers and customer support is not responsive.... calls are not responded in a timely manner.
Avoid the hassle and frustrations that you wii endeavour should you buy a voucher.

I have contacted Scoopon repeatedly via website and Facebook over 5 weeks, asking for help with my dud purchase but nobody responds!! Zero stars for customer service

We received an email asking if we wished to cancel our up-coming trip to India (due to Covid), we would get a full refund. Within a week of advising that we do want to cancel, Nicola emailed stating a full refund has been processed. We are very happy with the prompt action, especially as we are still waiting for a refund from a prior trip with a different travel company!

Terrible experience booking a cruise....don't book with Scoopon, book direct with the cruise line!!!

Our family was due to travel to Baii from 13-21 July staying at at Inaya Putri resort on a Scoopon voucher. I previously sent an email more than 2 weeks ago requesting a full refund from Scoopon as we have no intent of travelling to Bali in the next five years due to Covid19, but received no response from Scoopon. I have contacted Scoopon by phone today and was advised that they are not willing to pay a refund but instead offering a credit to be spent on a luxury escapes deal. This option is not suitable to our family of 5 as Luxury escapes is targeted to couples accommodation and limited to travel outside school holidays. When I advised Scoopon that this was not a suitable option for our family they advised that would provide forms to for us to pursue a claim through our credit card insurance company. Scoopon is clearly avoiding it's obligations under Australian consumer law. The contract is frustrated and full refund is warranted. I will be pursing further action for a full refund.

Trying to contact Nathan from Scoopon/Luxury Escapes..he rang to tell me what is happening with my refund for a Bali holiday we couldn't take because of Covid19.
I missed his call and tried to return his call..can't get through. I've emailed him as well trying to get an answer. I'm very disappointed in the way Scoopon/LE are treating their customers..

Have attempted to contact Scoopon to discuss a refund on an accomodation purchase due to being unable to travel which is not related to COVID
Over emailed them twice and received no response at all
It’s very disappointing that over 3 weeks I have received nothing back

My situation is very similar to Tony. Have written a large number of emails with very little response, just a standard letter with generic options which don't help me. Wrote on another review site and they contacted within hours for information - all looked good in print but after escalation several weeks ago there has been no response - a week ago I said if no action my next port of call will be ACCC.
I want a refund as I have a major concern that they will not survive too far into the future if their lack of communication and action is anything to go from.

We purchased a land tour of India which was to commence on 20 April. The tour was cancelled due to COVID and for the last 6 weeks we have been trying to obtain a refund of our $2598.00. Scoopon are almost impossible to get hold of. When we finally managed to reach a customer service rep on the phone he assured us our case would be escalated. Nothing happened. I sent several emails with no response. A Facebook message was finally responded to. We were offered a voucher instead minus $255 each for “unrecoverable costs”. This is totally unacceptable as we need to have our money refunded in full. Our emails are ignored. This has been going on for over 6 weeks and is extremely frustrating. We have been customers of Scoopon for many years but never again after this experience. Customer service - zero.

I purchased the Ultimate Gold Coast Family Getaway: Sea World Resort stay, for family members,as a Christmas gift, at a cost of $1099. It was purchased in November 2019 and is for 5 nights and unlimited entry to Seaworld and some other theme parks. It was originally valid for travel until 24 December 2020 with bookings to be made before 31 October 2020. With the Covid_19 travel restrictions and Seaworld being closed, I contacted Scoopon and requested a refund. It took numerous emails and phone calls before I could get an answer, which was that a refund has been refused. This is upsetting, I cannot afford to lose $1099. It seemed a lovely gift at the time. As far as I am aware, no money has apparently been paid to Sea World Nara or to the Sea World Theme Park. I do not understand why Scoopon is keeping my money. Instead I have been offered an extension of the booking period, now valid to 30 April 2021 and to be booked by 28 February 2021. I find this quite unacceptable and would have expected, under the circumstances to be provided with a full refund as no money has been spent or service provided. I would have thought Scoopon would be providing refunds to ensure that clients will purchase in the future.

22 May 2020, I have received a phone call from a representative of the Scoopon Travel Support Team to advise me that a refund will be provided. This has been confirmed in an email. Thank you Scoopon.

SCOOPON TRAVEL BOOKING ID: CAAY12 Maldives Magic Holiday due to COVID 19 & Aust Federal Govt Level 4 Restrictions. I have been trying to change/defer this holiday package since 16/3/20. Check In Date is 29/3/20. I am unable to do anything via their website on the 'My Holdays Page' as suggested on their website. I did not have a password for their site until I created one on Monday 16/3/20 & when I checked, my package didn't exist. I need to be contacted ASAP. This package was paid & booked in conjunction with a Luxury Escapes package back on 9/7/19 with the same operator. I have dealt with Luxury Escapes package online via their website with my password. Not able to do the same via SCOOPON website or I would have by now. I understand that both Travel sites are owned by the same group of companies. Only Luxury Escapes is providing a much better service and response.The Maldives accommodation have already advised me by email that they are happy to postpone to a date later this year but they need confirmation from SCOOPON. My contact is 0409625995--PLEASE DO SO SOON!--

***20/3/20 UPDATE AT 4PM EST*** A very big thank you to Claudia from Support who contacted me this afternoon. A very calming person & I do understand the stress & anxiety everyone is going through over COVID-19. Booking Package all sorted now so I am relieved! Once again much appreciated! I will raise the star level. Stay healthy everyone! Cheers