Very misleading advertising on a luxury escape to Phuket Money back was pushed cancel recieve a full refund When I tried to cancel hotel 4 months before arrival date O no i can have a credit whi... See more
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See what reviewers are saying
We bought tickets for vivid cruise, however we had to cancel it last minute due to unwellness. We contacted Scoopon support and luckily we were assisted by Mitch who had provided best customer servic... See more
Company replied
Even though our Scoopon voucher was cancelled, Nicole R was most helpful & courteous when I rang to ask the reason why the voucher had been cancelled. She immediately sent me an email to confirm t... See more
Company replied
Thanks to Danielle for her cheerful demeanor and efficient help with or most recent queries for an impending trip to Bali. It is terrific to deal with travel guides like her, and the original assistan... See more
Company replied
Company details
Written by the company
Scoopon brings you the best of life's experiences every day across dining, wellness, beauty, activities, education and more.
Contact info
3189, Moorabbin, Australia
- scoopon.com.au
3.5
Average
182 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed an extension due to Victorians…
Needed an extension due to Victorians lockdown. Carlos from Scoopon was quick to respond and extended my voucher.
Very happy
Thankyou
June 14, 2021
Unprompted review
Reply from Scoopon
Hi Kim,
Thank you for your time in writing us this lovely review.
We are happy to know that Carlo had yet made great remarks in helping you and we will surely let him know your sweet thoughts in his job well done!
We hope you have a nice day!
Kind regards,
Scoopon
Such quick respond and helped me right…
Such quick respond and helped me right away … amazing service
June 11, 2021
Unprompted review
Reply from Scoopon
Hi Nadine,
Thank you for pulling off this wonderful review to us!
We are so much delighted that you've experienced such quick and helpful support from us. We are dedicated to bringing this service to your every encounter.
May you have a lovely day ahead!
Kind regards,
Scoopon
Hi just would like to say thankyou to…and really great service by Marvill N
Hi just would like to say thankyou to Marvill N helper with booking of my voucher I only had certain days did a great job thankyou so much
June 11, 2021
Unprompted review
Reply from Scoopon
Hi Maria,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Marvell was able to deliver a wonderful job in assisting you. We will surely give him the commendation and applaud that he deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Carlo was super efficient
Carlo was super efficient, and understanding, about my current situation.
June 11, 2021
Unprompted review
Reply from Scoopon
Hi Muckles,
We appreciate your time in leaving us this 5-star review!
We totally agree that Carlo has been very dedicated in his commitment to delivering a great customer service experience. We will surely give this superstar the applaud that he deserves!
We hope you have a great day!
Kind regards,
Scoopon
Carlo was extremely helpful and…
Carlo was extremely helpful and provided amazing customer service and prompt answers to my enquiry. Went above and beyond to ensure I was satisfied with the outcome.
June 9, 2021
Unprompted review
Reply from Scoopon
Hi Ra,
Thank you for leaving us this 5-star review.
We are so much delighted that Carlo had yet again done a great job and displayed a fantastic attitude. He's been one of our best assets and will surely give this superstar a pat on the back for his job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
Extremely helpful and quick.
June 9, 2021
Unprompted review
Reply from Scoopon
Hi Karen,
Thank you for your encouraging 5-star review!
We love reading our customers being happy and we'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us.
We hope you have a lovely day!
Kind regards,
Scoopon
Happy Jan
We’ll appreciated the quick response by Gionn on an issue I had with my scopoon voucher. Everything was clearly explained and I am a very happy customer. Thank you Gionn and all the best.
Regards
Epenesa Niven
June 8, 2021
Unprompted review
Reply from Scoopon
Hi E Niven,
Thank you for your time in writing us this wonderful review.
We are beyond delighted that Gionn had yet again done a great job to showcase how consistent he is in bringing customer satisfaction. We'll definitely give him a huge applaud for this.
We hope you have a nice day!
Kind regards,
Scoopon
Full Support During Lockdown
Due to current Covid lockdown in Victoria we were unable to utilise our Scoopon before the expiry date. Without any issues we were able to obtain a store credit for the full amount, valid for 12 months, so we can make another purchase once lockdown is over. Marvell was fantastic and looked after us extremely well.
June 8, 2021
Unprompted review
Reply from Scoopon
Hi Jenny,
Thank you for your wonderful feedback.
We love reading our customers being happy with the services that we have provided and we really appreciate your kind words to Marvell. We will surely give him a pat on the back for this job well done!
Have a wonderful day!
Kind regards,
Scoopon
Excellent Service
I was having difficulties booking an event, however, Marvell N, on the chat line, helped me. He was so efficient and helpful, thank you.
June 8, 2021
Unprompted review
Reply from Scoopon
Hi Lee,
We appreciate your time in leaving us this 5-star review!
We totally agree that Marvell has been very dedicated in his commitment to delivering a great customer service experience. We will surely give this superstar the applaud that he deserves!
We hope you have a great day!
Kind regards,
Scoopon
Marvell N was super professional and…
Marvell N was super professional and extremely helpful! I was very happy with our chat and the outcome.
June 2, 2021
Unprompted review
Reply from Scoopon
Hi Rach,
Thank you for your time in writing us this lovely review.
We are happy to know that Marvell had yet made great remarks in helping you and we will surely let him know your sweet thoughts in his job well done!
We hope you have a nice day!
Kind regards,
Scoopon
Requested a refund - customer service.
The vendor I purchased a facial/massage package from was unable to provide the service, I contacted Scoopon and requested a refund. Annabel responded promptly and refunded the money to my account straight away. She provided excellent customer service.
June 1, 2021
Unprompted review
Reply from Scoopon
Hi Vanessa,
Thank you for your time in writing us this lovely review.
We are happy to know that Annabel had yet made great remarks in helping you and we will surely let her know your sweet thoughts in her job well done!
We hope you have a nice day!
Kind regards,
Scoopon
My experience was quick and to the…
My experience was quick and to the point and very polite.
June 1, 2021
Unprompted review
Reply from Scoopon
HI Craig,
We appreciate your time in leaving us this awesome feedback!
All smiles on our faces when we read through that our team has brought you polite and quick resolution, we commit to being dedicated to your satisfaction at all times.
We hope you have a lovely day!
Kind regards,
Scoopon
Super Annabel
Annabel was so helpful with my order which I didn't receive. She contacted the supplier and they dispatched the goods within a few days. I cannot fault the follow-up process of Annabel and Luke hence the 5-star rating
May 31, 2021
Unprompted review
Reply from Scoopon
Hi Gilbert,
Thank you for leaving us a 5-star review!
Indeed Annabel is a pleasure to deal with and we are happy that she and Luke was able to assist you promptly with your delivery. We'll surely give her the commendation she deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Fast and efficient replies !
Charlee was so helpful throughout my issue. she replied fast and was so nice throughout our emails.
May 31, 2021
Unprompted review
Reply from Scoopon
Hi Amy,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Charlee was able to deliver a wonderful job in assisting you. We will surely give her the commendation and applaud that she deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Great service from Scoupon staff
I had an issue with a restaurant I had booked through Scoupon. I contacted Scoupon via the chat and I had a person called Charlie C.
They were very efficient and helped me solve my problem. They applied a full refund to one of my vouchers and a credit note to the other. I highly recommend this site and feel very happy with the service they have provided.
May 27, 2021
Unprompted review
Reply from Scoopon
Hi Michelle,
We appreciate your time in leaving us a 5-star review!
Truly Charlee is a star and we are grateful that your refund and credit note were processed smoothly. We will surely give her a pat on the back for this job well done!
We hope you have a nice day ahead!
Kind regards,
Scoopon
Due to the lockdown
Due to the lockdown, I was not able to utilise my voucher, the agent that took my chat help message was very prompt, polite and action in resolving my issue. There was no hassle or inconvenience, thank you for the great help!
May 27, 2021
Unprompted review
Reply from Scoopon
Hi Gwen,
Thank you for your wonderful feedback.
We love reading our customers being happy with the services that we have provided and we really appreciate your kind words to our team.
Have a wonderful day!
Kind regards,
Scoopon
Great service and prompt follow up by…
Great service and prompt follow up by Marvell.....problem solved in under 24 hours....could not have asked for anything more
May 26, 2021
Unprompted review
Reply from Scoopon
Hi Brad,
Thank you for leaving us a 5-star review!
Indeed Marvell is a pleasure to deal with and we are happy that he was able to assist you promptly. We'll surely give him the commendation he deserves!
We hope you have an awesome day ahead!
Kind regards,
Scoopon
Annabel does an outstanding job.
Annabel does an outstanding job.
Make sure you this diamond.
May 26, 2021
Unprompted review
Reply from Scoopon
Hi JCR,
Thank you for leaving us this 5-star review.
We are so much delighted that Annabel had yet again done a great job and displayed a fantastic attitude. She's been one of our best assets and will surely give this superstar a pat on the back for her job well done!
We hope you have a lovely day!
Kind regards,
Scoopon
GREAT CUSTOMER SERVICE
I noted that my PO box for my delivery was incorrect & was concerned my purchases would not be received. I contacted Scoopon and have been dealing with Annabel who has been amazing and so helpful. 5 stars for your customer service Annabel and thank you again.
May 26, 2021
Unprompted review
Reply from Scoopon
Hi Tracy,
Thank you for writing us this amazing feedback!
We're beyond delighted to see that Annabel was able to deliver a wonderful job in assisting you. We will surely give her the commendation and applaud that she deserves for this job well done!
May you have a great day ahead!
Kind regards,
Scoopon
Purchase Issue Sorted
I had an issue purchasing a deal. The system kept logging me out so I couldn't continue or complete the purchase. I contacted Customer Service, explained the problem and they were quick to respond and react. They purchased the deal on my behalf (with my permission of course), forwarded the voucher to me and kept me updated with what had happened. I was very happy with their assistance.
May 26, 2021
Unprompted review
Reply from Scoopon
Hi Gerlinde,
Thank you for your time in posting this lovely review.
We'd like to take this opportunity to let you know that we appreciate you expressing your satisfaction and support to us. Rest assured that we will always aim to have the best outcome for you.
We hope you have a wonderful day!
Kind regards,
Scoopon
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