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Sofa Bed Expert Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, noting their durability and stylish design. Many people highlight the efficiency and professionalism of the delivery service, with teams being friendly, helpful, and providing clear demonstrations. The overall service, from initial communication to installation, is frequently described as excellent, making the entire purchasing process smooth and hassle-free. However, some customers also noted minor issues such as a missing foot from a sofa or a delay in receiving a fitted sheet, with one reviewer finding the sheet quality poor. Additionally, a few people found the sofa bed to be too firm for extended sitting or sleeping, leading to discomfort.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Quality

Customers consistently express high satisfaction with the quality of products, describing them as well-made,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery men were friendly, patient and helpful. The only thing is that the sofa is quite heavy to move, and I did not notice the space from the wall. The sofa is comfortable (medium-firm),... See more

Rated 5 out of 5 stars

Brilliant delivery team. We are on the 3rd floor of a tenament building with no lift and the guys, cheerfully, carried it up, put it all together, gave a detailed demonstration of how to make it into... See more

Rated 5 out of 5 stars

I'm truly pleased for the purchase. Brilliant communication with customer service from the start to finish. Awaiting time as agreed and received several updates what is happening. Sofa is beautiful... See more

Rated 5 out of 5 stars

Our choice of fabric and model were decided after doing showroom visit. Ordered back in March and delivered in June as requested for when we'd decorated and new carpet etc fitted. Delivery day and tim... See more


Company details

  1. Sofa Store

About Sofa Bed Expert

Written by the company

At Sofa Bed Expert, we believe in combining style and functionality to create the perfect addition to your home 🛋️. Our sofa beds offer the best of both worlds, providing a chic place to sit and a comfortable bed for guests.

Designed with attention to detail and timeless elegance, our sofa beds are an investment in your home’s comfort and style. Don’t miss out on making your space both beautiful and practical.

We pride ourselves on quality and satisfaction, ensuring our products not only meet but exceed your expectations 🌟. Whether you love classic designs or something more contemporary, we have something perfect for you.

Shop Now


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My Second Sofabed Purchase

This is the second additional Mocca King size corner sofa bed I have purchased and cannot fault the quality and comfort this offers, hence my second purchase. SofabedExpert are a pleasure to deal with, the on line process of purchase is so easy. Top class company.

November 5, 2024
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Reply from Sofa Bed Expert

Thank you for your fantastic review and for choosing us again! We’re thrilled to hear that the quality and comfort of the Mocca King size corner sofa bed continue to impress you. It’s wonderful to know you found the online purchasing process smooth and hassle-free. Your support and kind words mean a lot—thank you for trusting Sofa Bed Expert! 😊

Rated 5 out of 5 stars

Very impressed with this sofa bed !

I bought my sofa bed several years ago and I’m really pleased with it.
Love the way the pieces detach and reassemble so easily and you can have it in different set ups - very useful when you move home and need it to change to fit the space.
I had bespoke smaller arms on mine at no extra cost.
Super comfy bed but we put a thin memory foam mattress on it too to cover the joins …and you need flat sheets.
Dog resistant fabric is great.
The only slight issue is the sunlight faded one arm a bit but it was in a garden room and right next to the slider doors. .
Best thing is this company are much cheaper than other suppliers of this type of sofa bed - very impressed !

November 5, 2024
Rated 5 out of 5 stars

Mocca Kingsize Corner Storage bed Left in velvet 43943

Bought sofa bed from Sofa Bed expert almost 2 years ago. Very happy with it! Colour is great and quality of material excellent - cat tried to sharpen her nails - barely visible compering to other fabric sofa where treads have been pulled out.
Only remark is that the under bed storage bottom is a bit wobbly- could have done with sturdier bottom. Overall - most recommended for people who like solid made contemporary sofas. 10/10 marks!

November 5, 2024
Rated 5 out of 5 stars

Good customer service

The company delivered the sofabed on time and fixed before leaving. When I needed the arm to be changed, they came down to change it and when one of the arms was broken, their handymen were sent to fix it.

December 2, 2023
Rated 5 out of 5 stars

Great sofa bed comfy as a sofa as well…

Great sofa bed comfy as a sofa as well as bed.impressed with the easy function to assemble.good quality material.great choice of colours(hard to decide which colour way to have).really quick delivery.imfomative delivery person.glad I chose to have the fitted sheet.very happy with this product it is used most nights.

November 5, 2024
Rated 5 out of 5 stars

It’s a great size for two

It’s a great size for two. It’s comfy and the cushions soften over time giving it a dreamy slightly sinking feeling! I spilt a cup of tea on it, yes devastating, but it just ‘wiped’ off?! Amazing..

November 5, 2024
Rated 5 out of 5 stars

Great service and quality, highly recommended

Great service and quality, and for the price you pay, the sofabeds from Sofa bed expert are fantastic value. Solidly built, lovely actions that give you confidence in their construction, quality thick fabrics and beautiful, firm uppholstery. I'm highly satisfied with the one we bought, and if we needed another, I'd go back to Sofa Bed Expert for it, honest. the staff are very friendly (we bought online and were impressed by their politeness and availability. I was able to phone them even on a Saturday and got the manager on the end of the line. Such a rare thing tospeak to real people these days. Highy recommended.

November 5, 2024
Rated 3 out of 5 stars

Overall pleased with our new sofa bed, BUT !

Overall pleased with our new sofa bed, that was not the problem. The problem was the delivery, not a good experience. We ordered the sofa bed, and heard nothing for weeks. I then rang the company for any updates, to which I was told the item had been handed over to the delivery company. They would be in touch soon. This didn’t happen. After several more calls to the Sofa bed company, I was told the item was up in Scotland ! I was then informed the sofa would be taken back to the manufacturer, and they would arrange a delivery. I was promised they would give me a footstool for the inconvenience we had suffered over the 4 or 5 weeks. We are still waiting for the footstool. Quite disappointed with the Customer Service.

May 1, 2024
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Reply from Sofa Bed Expert

Dear Peter,

Thank you for sharing your feedback. We're delighted to hear that you’re pleased with your new sofa bed, but we are truly sorry for the inconvenience caused by the delivery process and the lack of communication.

We understand how frustrating this experience must have been, and we deeply regret the delays and confusion you encountered. We sincerely apologize for the unfulfilled promise of the footstool, which we are working to resolve immediately.

Since the time of your order, we have taken significant steps to ensure a much smoother delivery process for our customers. We have stopped using third-party delivery companies due to issues like the one you experienced. Instead, we’ve invested in our own fleet of delivery vehicles and a team of experienced drivers. This allows us to handle deliveries directly, ensuring that every order is managed by people who truly care about providing excellent service.

Our team will be reaching out to you shortly to make sure you receive the promised footstool without further delay. We truly value your feedback, as it has helped us identify areas for improvement and make positive changes to our services.

If you have any further concerns, please don’t hesitate to contact us directly at 08003688914. Thank you for your patience and understanding, and we hope to restore your confidence in us.

Kind regards,

Rated 5 out of 5 stars

The Well Designed Bed/Sofa!

The design of a bed that makes into a sofa rather than the other way around makes this a comfortable king size bed that folds into a comfortable sofa/ chaise. This is a much better solution than a put-you-up sofa that makes a small double bed.
The bed is modular allowing a left or right ended chaise sofa and at the same time provides an imense amount of storage for bedding, pillows etc.
The delivery man was most helpful transporting the bed to the second floor without comment. 10/10

November 5, 2024
Rated 5 out of 5 stars

Excellent and very comfortable Sofabed …

From Start to finish we have been very impressed, Gregg was superb and answered to any queries I had before purchasing and there was no pressure at all unlike other Salesman.
He understood my reasons of purchasing one and advised best to what I should go for. The bed is very comfortable for everyday use.
I was kept informed of the delivery and the delivery man were prompt and very courteous during installation.
I am very impressed and would highly recommend anyone wanting a comfortable Sofabed without any fuss to get in touch with Sofabedexperts.
Very well done Gregg and the team.

November 11, 2024
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