Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... See more
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See what reviewers are saying
The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was... See more
Company replied
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... See more
Company replied
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff let you relax and look
Staff let you relax and look. When i was ready they were super helpful
July 5, 2026
Reply from Sterling Home
Hi Carole,
Thank you for your lovely feedback.
We're delighted to hear you felt comfortable browsing at your own pace and that our team was there to help when you were ready.
We appreciate your kind words and look forward to welcoming you back again soon. 😊
Thank you for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Brilliant experience
Steve looked after us during our visit, he was very knowledgeable and helpful in answering all our questions.
July 19, 2026
Unprompted review
Reply from Sterling Home
Hi Andra,
Thank you for your lovely feedback.
We're delighted to hear that Steve looked after you so well during your visit. We'll be sure to pass on your kind comments to him – I'm sure he'll be delighted to know his knowledge and helpful service made such a positive impression. We hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Excellent service
We received excellent service from Donna.
She was very patient, knowledgeable and efficient.
She made us feel confident about making our purchases and confident in the company.
July 4, 2026
Reply from Sterling Home
Hi Johnny,
Thank you for your wonderful feedback.
We're delighted to hear that Donna provided such excellent service. Her patience, knowledge, and efficiency are a real credit to our team, and it's fantastic to know she made you feel confident in both your purchases and our company. We'll be sure to pass on your kind comments to her.
Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new purchases.
Kind Regards
The Sterling Home Team
Excellent
The service, care and professionalism shown by the Flooring Department at Sterling was exceptional, from start to finish.
Steven was our initial point of contact and was very professional and considerate and was a breath of fresh air. Brian, Mark and Dylan were all very helpful and professional. Darren the fitter was also very professional, careful and communicated very well.
July 17, 2026
Unprompted review
Reply from Sterling Home
Hi Ross,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you received such great service from our Flooring Department. It's fantastic to know that Steven made such a positive first impression and that Brian, Mark, Dylan, and Darren all contributed to making your experience a smooth and professional one from start to finish.
Your kind words will be shared with the team, who will be thrilled to receive your recognition. Thank you for choosing Sterling Home Tillicoultry, and we hope to welcome you again in the future.
Kind Regards
The Sterling Home Team
We found what we were looking for and…
We found what we were looking for and more think I need a loyalty card
July 3, 2026
Reply from Sterling Home
Hi Ashley,
Thank you for your fantastic feedback!
We're delighted to hear you found what you were looking for – and even a little more. 😊 We really appreciate your support and look forward to welcoming you back again soon. Maybe a loyalty card is something we should think about! Thanks again for shopping with us.
Kind Regards
The Sterling Home Team
very knowledgable staff member
very knowledgable staff member, made the visit pleasant and enjoyable
July 1, 2026
Reply from Sterling Home
Hi Denise,
Thank you for your lovely feedback.
We're delighted to hear that Nikki made your visit both pleasant and enjoyable. Providing excellent service and expert advice is something we pride ourselves on, and it's wonderful to know this was reflected in your experience.
We appreciate your support and look forward to welcoming you back to Sterling Home again soon.
Kind Regards
The Sterling Home Team
We went to buy a mattress
We went to buy a mattress. The young guy who served us was so great. Really knowledgeable and great at guiding us, listening to our needs and helping us decide.
June 28, 2026
Reply from Sterling Home
Hi Susi,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had such a positive experience when choosing your mattress. It's wonderful to know that Jonas was knowledgeable, listened to your needs, and helped guide you to the right decision without any pressure.
We'll be sure to pass your kind comments on to him and the store management team. We hope you enjoy your new mattress and thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Easy to deal with nothing to much trouble
my fault i ordered the wrong colour but with no fuss they are pleased to exchange the item i am very pleased with my dealing with Sterling homes
July 1, 2026
Reply from Sterling Home
Hi Margaret,
Thank you for your feedback.
We're delighted to hear that your exchange was handled smoothly and without any fuss. We understand that mistakes can happen, and we're pleased our team was able to help resolve things quickly for you.
Thank you for choosing Sterling Home. We truly appreciate your kind comments and look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Good service and beautiful sofa , only downside was later delivery than expected .
Sterling were very good and sent out samples to my home . It was straightforward to order online and I had a discount code .
I’m taking a star off because delivery was later than explained and with no real reason or apology .
The sofa is beautiful, very comfortable and we are really happy with it .
June 2, 2026
Reply from Sterling Home
Hi Happy Customer,
Thank you for taking the time to share your feedback.
We're delighted to hear how pleased you are with your new sofa and that you found the ordering process straightforward. It's great to know that receiving fabric samples at home helped you make your decision and that you're happy with the comfort and quality of your furniture.
We are sorry, however, that your delivery took longer than expected . We appreciate this feedback, as we know how important good communication is throughout the customer journey.
Thank you again for your comments. We hope you enjoy your beautiful sofa for many years to come.
Kind Regards
The Sterling Home Team
The service I received from Stirlings Evian Rube…
The service I received from Evian Rube (ER) was outstanding on both occasions that I purchased goods from Sterling. Dates are 13 June 26 and 13 July 26.
The delivery of the first orders arrived today 14 July 26 and the chaos were first class
June 13, 2026
Unprompted review
Reply from Sterling Home
Hi Ray,
Thank you for your wonderful feedback.
We are delighted to hear that Evija provided outstanding service on both of your visits to Sterling Home. It's fantastic to know that your purchases were supported by such excellent customer care.
We're also pleased to hear that your delivery arrived as scheduled and that you are so happy with your goods. Your kind comments mean a great deal and will be shared with Evija, who I'm sure will be delighted to receive your recognition.
Thank you for choosing Sterling Home. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent company
Excellent company
3rd sofa from them
Seamless experience from start to finish
Very happy
June 30, 2026
Reply from Sterling Home
Hi Amanda,
Thank you for your wonderful feedback.
We're delighted to hear that this is your third sofa from Sterling Home and that you've had a great experience from start to finish. Your continued loyalty means a great deal to us, and we're thrilled that you're so happy with your purchase.
We hope you enjoy your new sofa for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
5 star experience
Jonas Law made our experience very easy and a pleasure from start to finish. He is very knowledgeable and has very good communication skills.
July 14, 2026
Unprompted review
Reply from Sterling Home
Hi Neil,
Thank you for your kind feedback.
We're delighted to hear that Jonas made your experience so easy and enjoyable from start to finish. Providing knowledgeable advice and clear communication is something we pride ourselves on, and it's wonderful to know Jonas delivered this for you.
We'll be sure to pass your comments on to Jonas and his manager.
Thank you for choosing Sterling Home Aberdeen and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Staff were knowledgeable & helpful
May 31, 2026
Reply from Sterling Home
Hi Christine,
Thank you for your lovely feedback.
We're delighted to hear that our team was knowledgeable and helpful during your visit. Providing excellent customer service is always our goal, and it's wonderful to know your experience reflected that.
We appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Fantastic selection of sofas and fabric…
Fantastic selection of sofas and fabric choices. Matt (Matthew) was very friendly and helpful.
July 13, 2026
Unprompted review
Reply from Sterling Home
Hi Caroline,
Thank you for your kind feedback.
We're delighted to hear that you enjoyed our fantastic selection of sofas and fabric choices, and that Matthew provided such friendly and helpful service during your visit.
We'll be sure to pass your compliments on to him. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Two happy customers!
We have been very impressed with the service received from Sterling Home. The staff at the store in Edinburgh were friendly and did not try to do the 'hard sell' on us! Our new sofa was delivered on time by polite and helpful delivery men. The sofa itself is comfortable and of a high quality. Can recommend.
June 29, 2026
Reply from Sterling Home
Hi Ian
Thank you for your wonderful review and recommendation.
We are delighted to hear that you had such a positive experience with our Edinburgh store team and that you felt comfortable and supported throughout your purchase.
It's great to know that your sofa was delivered on time and that our delivery team were polite and helpful. We are especially pleased that you are happy with the comfort and quality of your new sofa.
We truly appreciate your kind feedback and thank you for choosing Sterling Home. We hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Great customer service
Great customer service, patient and friendly whilst I asked about various tables.
June 28, 2026
Reply from Sterling Home
Hi Sharron,
Thank you for your wonderful feedback.
We're delighted to hear that you received great customer service and that our team was patient and friendly while helping you explore the different table options.
We appreciate you taking the time to share your experience and hope you enjoy your chosen furniture for many years to come. We look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Mr Rowland,
Thank you for your feedback.
We're sorry to hear about the issue with an odour from your mattress.
We can see that this matter is already being dealt with by our Customer Service team, who will continue to assist you and keep you updated. If there is anything further required, they will be in touch directly.
Kind Regards
The Sterling Home Team
Great service staff are very helpful 5*
May 30, 2026
Reply from Sterling Home
Hi Adreanna,
Thank you for your 5-star review!
We're delighted to hear that you received great service and found our staff to be so helpful. Providing excellent customer service is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The service I received was very good
The service I received was very good, the staff very friendly and patient.
May 30, 2026
Reply from Sterling Home
Hi Christine,
Thank you for your kind feedback.
We're delighted to hear that you received very good service and found our team to be friendly and patient. Providing a welcoming and helpful experience for our customers is incredibly important to us, and it's wonderful to know our staff made such a positive impression.
Thank you for choosing Sterling Home Dunfermline and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Excellent service
Very good customer service from Steve. He was extremely helpful.
July 11, 2026
Unprompted review
Reply from Sterling Home
Hi Rachael,
Thank you for taking the time to share your feedback.
We're delighted to hear that Steve provided such excellent customer service. It's great to know he was extremely helpful, and we'll be sure to pass your kind comments on to him and his manager.
We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
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