Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
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Review summary
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Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... See more
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The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was... See more
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Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.7
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
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Nice flooring…
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.
June 1, 2026
Unprompted review
Reply from Sterling Home
Hi Carole
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with your kitchen flooring overall and that both Clive and Stevie made such a positive impression. We’ll be sure to pass on your kind comments to them.
We’re sorry to hear about your experience with the initial flooring choice and understand how disappointing it must have been when it didn’t meet expectations. While we’re glad we were able to agree on a replacement albeit with unavoidable additional charges.
Thank you again for your comments and of course for shopping with us.
Kind Regards
The Sterling Home Team
Pleased with my carpet and the ftting
Pleased with my carpet and the ftting. Staff were very helpful when ordering. My only complaint was that I had to ring, more than once, to get a copy of the sales form which I had not received. Also, conformation of my payments made.
June 17, 2026
Reply from Sterling Home
Hi Jinty,
Thank you for your feedback.
We’re delighted to hear you’re pleased with your carpet and the fitting, and that our team were helpful when placing your order.
We are very sorry, however, that you had to contact us more than once to receive your sales form and payment confirmations. That’s not the standard of service we aim to provide, and we appreciate you bringing this to our attention so we can address it internally.
We hope you enjoy your new carpet and thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Going to Sterling Store to buy a new Chair.
On arriving at the store and we went to the payment desk to ask for assistance as my Brother has got special needs.
The person there went on the tannoy and called for a sales assistant who appeared within a very short time she was called Catherine and looked after us throughout the process explaining things all the way.
June 19, 2026
Unprompted review
Reply from Sterling Home
Hi Roy,
Thank you for your lovely feedback.
We’re so pleased to hear that Catherine was able to assist you so quickly and provided clear, attentive support throughout your visit. It’s especially important to us that every customer feels comfortable and well looked after, and we’re glad Catherine made your experience a positive one.
We will be sure to pass on your kind comments to Catherine and thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Great Service as always.
As always, great choice and guaranteed high quality on all products.
Very friendly salesman (Matthew) made our purchase so easy.
Thanks
February 27, 2026
Reply from Sterling Home
Hi James,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the quality of our products and that Matthew made your purchase so easy. We will be sure to pass your kind comments on to him.
We hope you enjoy your purchase and look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Sofa shopping with Matt!
We were sofa shopping, and were approached by a friendly and helpful salesman called Matt. He gave us good information and advice, and was happy to give us time and space to make a choice. Matt is easy to chat to, and is an asset to the team.
June 16, 2026
Unprompted review
Reply from Sterling Home
Hi David,
Thank you for your kind feedback.
We are so pleased to hear that Matt provided such a friendly and helpful service while giving you the time and space to choose the right sofa. It’s great to know he made your experience enjoyable, and we be sure to pass your lovely comments on to him – he’ll really appreciate it!
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Purchased a suite
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.
June 16, 2026
Unprompted review
Reply from Sterling Home
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays.
We always aim to provide accurate delivery estimates, but unfortunately, on this occasion, the timeframe was extended beyond what was initially communicated. We appreciate how disappointing this must have been, especially for such an important purchase, and we sincerely apologise for the inconvenience and lack of clearer updates throughout the process.
Your feedback regarding both the delivery timing and associated costs has been noted and will be taken on board to help us improve communication and service moving forward.
If there’s anything further we can do to assist you or if you’d like to discuss your order in more detail, please don’t hesitate to get in touch with our customer support team.
Kind Regards
The Sterling Home Team
Difficult to write a review when I have…
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!
May 3, 2026
Reply from Sterling Home
Hello Elizabeth,
Thank you for your feedback.
We are sorry to hear you’ve not yet received your goods and understand how disappointing and frustrating this delay must be.
We’re sorry for the inconvenience caused and appreciate your patience while we work to get your order to you as soon as possible.
Kind Regards
The Sterling Home Team
Exceptional Service
Cannot recommend Steve highly enough at the Aberdeen Store. Helped us with different styles and good ideas for accessories. We ended up with 2 sofas & footstool. Also got carpet arranged for our living room too. Didn’t rush us. Great customer care, what a star!! Thanks Steve!! ( only came in for a coffee!☺️)
Lynn & Allan
June 15, 2026
Unprompted review
Reply from Sterling Home
Hi Lynn + Allan
Thank you so much for your lovely feedback!
We are so pleased to hear that Steve looked after you so well in our Aberdeen store—he’ll be thrilled with your kind words.
It’s great to know he was able to help you choose the perfect sofas, footstool, and carpet, all while giving you the time and space to make the right decisions. Sounds like that “quick coffee visit” turned into a very successful trip! 😊
We will be sure to pass your comments on to Steve.
Kind Regards
The Sterling Home Team
The boys were punctual
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.
June 15, 2026
Reply from Sterling Home
Hi Susan,
Thank you so much for your lovely feedback.
We delighted to hear the team were punctual, efficient, and took the time to tidy up afterwards. It’s especially great to know they went the extra mile by helping move your furniture —we will be sure to pass your kind comments on to them.
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Fantastic service
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.
June 7, 2026
Unprompted review
Reply from Sterling Home
Hi Heather,
Thank you for your fantastic feedback!
We are delighted to hear that Ryan provided such knowledgeable and helpful service throughout your visit — we will be sure to pass your kind comments on to him.
It’s also wonderful to know that our whole team made you feel welcome while you were browsing. We really appreciate your recommendation and hope to see you again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
I had a great experience and assistance…
I had a great experience and assistance today purchasing a Paul Stressless recliner chair with Matt in Sterling’s Aberdeen, Bridge of Don branch. He was really helpful letting me test the chairs for a good time whilst my son played and to price up and consider different options and requirements.
June 14, 2026
Unprompted review
Reply from Sterling Home
Hi Paul,
Thank you for your great feedback!
We’re delighted to hear you had such a positive experience at our Sterling Home Aberdeen. It’s wonderful that Matt was able to give you the time and support to explore the Stressless range and find the right option, while making your visit relaxed and enjoyable for both you and your son. We’ll be sure to pass on your kind comments to him—enjoy your new chair!
Kind Regards
The Sterling Home Team
Fantastic set of staff at the Aberdeen…
Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of looking after us along with Jason. We will definitely return to purchase items from them and highly recommend the store. You’ll not be disappointed.
June 14, 2026
Unprompted review
Reply from Sterling Home
Hi Donna,
Thank you for your fantastic feedback!
We’re delighted to hear you had such a great experience at our Aberdeen store and that our wide range left you spoilt for choice.
It’s wonderful to know Donald and Jason looked after you so well—we will be sure to pass on your kind comments to them.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Aberdeen.
Kind Regard
The Sterling Home Team
Reply from Sterling Home
Hi Mrs Wilden,
Thank you for your feedback.
We’re delighted to hear that everything was delivered as promised and that you were happy with the service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Excellent quality of bedroom furniture
Excellent quality of bedroom furniture.
Instore staff was great from start to finish.
Was advised that delivery would be approximately 6 weeks, I was kept informed .
Delivery to the 2nd floor flat not issues.
May 2, 2026
Reply from Sterling Home
Hi Mark,
Thank you for your kind feedback!
We’re delighted to hear you’re so pleased with the quality of your bedroom furniture and that our in-store team supported you throughout. It’s great to know communication met expectations and delivery to your 2nd floor flat went smoothly. Enjoy your new furniture!
Thank you for choosing Sterling Home Glasgow.
Kind Regards
The Sterling Home Team
Delay without an explanation
Why wasn’t I told that there would be a delay in collecting my already paid for in full Lamp Table?
I have spent a considerable amount of money in the last year and a half with your company and I don’t appreciate not being kept updated.
May 30, 2026
Reply from Sterling Home
Hello Anne,
Thank you for your feedback.
We are sorry you weren’t informed about the delay to your lamp table collection. We completely understand how frustrating this is, especially as it has been paid in full, and we apologise for the lack of communication. We will pass your comments to the store.
Kind Regards
The Sterling Home Team
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
May 2, 2026
Reply from Sterling Home
Hi Margo,
Thank you for your fantastic feedback!
We’re delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. It’s great to hear everything went so smoothly—your recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent customer service from the…
Excellent customer service from the sale to delivery.
May 2, 2026
Reply from Sterling Home
Hi Morag,
Thank you for your lovely feedback.
We’re so pleased you experienced excellent customer service from sale right through to delivery. We really appreciate you taking the time to share this and hope to see you again soon.
Kind Regards
The Sterling Home Team
Christine has been brilliant throughout…
Christine has been brilliant throughout our sofa journey 🤪. She was knowledgeable about the products and colour choices. Would highly recommend Sterling Home
June 13, 2026
Unprompted review
Reply from Sterling Home
Hi Jill,
Thank you for your kind feedback.
We’re delighted to hear that Christine made your sofa journey such a positive experience. Her product knowledge and eye for colour really do make a difference, and your recommendation means a lot to us.
We’ll be sure to pass your lovely comments on to her – she’ll be thrilled! Enjoy your new sofa and thank you again for choosing Sterling Home Montrose.
Kind Regards
The Sterling Home Team
Very helpful staff and a great help in…
Very helpful staff and a great help in selecting the right chair.
May 30, 2026
Reply from Sterling Home
Hi Avril,
Thank you for your lovely feedback!
We’re so pleased our team could help you find the right chair. We hope you enjoy it, and we look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Laura,
Thank you for your feedback!
We’re delighted to hear you found the team friendly and efficient. Your recommendation is greatly appreciated and means a lot to us!
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
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