St Peters Garden Centre Reviews 

446
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently praise the exceptionally friendly staff and wonderful seasonal events, highlighting highly engaging activities, entertaining workshops, and magical festive displays. Patrons also consistently enjoy the delicious food options, excellent product quality, and exceptionally great value for money across various garden centre attractions. Some reviewers were not happy with the cafe service, noting specific issues such as long queues, slow beverage preparation, and lukewarm drinks. Other people also experienced noticeable disappointments regarding poor food quality, unappealing meal options, and a clear lack of attentiveness from staff during their actual dining visits.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Customers consistently note positive experiences with product, highlighting the outstanding food and... See more

Service

Customers report great satisfaction with the service, highlighting polite, friendly, and attentive staff... See more

Quality

People report positive experiences with quality, highlighting that the food is outstanding, tasty, and well... See more

Value for money

Reviewers highlight positive aspects of value_for_money, noting that shows, activity sessions, and events are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Visited for afternoon tea. Food was plentiful and tasty. Staff friendly. I did, however, have an issue with the admin side of things. I understand payment being required in advance but was surpri... See more

Rated 4 out of 5 stars

We recently attended the light trail/meet santa event which was fab! So many lights and lovely trees and we weren't expecting the free hot drink and the chocolate reindeer at the end for the kids. San... See more

Rated 4 out of 5 stars

My daughter and I attended the wreath making workshop shop. We did thoroughly enjoy ourselves. The leaders were very friendly and nothing was too much trouble. Everyone had coffee brought to their tab... See more

Rated 4 out of 5 stars

Enjoyable time with my daughter and her children. On entering a very helpful member of staff kindly went and made a special cup of hot chocolate for Henry who has CMPA which was much appreciated. The... See more


Company details

  1. Garden Center

Written by the company

St Peters Garden Centre is an independent family-owned garden centre, that is home to the award-winning Potting Shed restaurant, Blake's Farm Shop & Butchers, and Poppy's Farm. We pride ourselves on our high standards of customer service and have been offering the very best quality plants, indoor and outdoor goods, gardening equipment, and garden furniture for over 30 years. Situated in the heart of Worcester and only a 10-minute drive from the idyllic Malvern Hills.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

446 reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(446)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely afternoon tea

I booked afternoon tea and was so impressed with the friendly service and the vegetarian and vegan options that were served. I highly recommend!

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Half term activities

Took my grandaughters to paint bird boxes. They both changed their minds & wanted to paint a plant pot & bird feeder instead. It was no problem & had plenty of bird feeders, bird boxes & plant pots available.
The staff were friendly, helpful & really encouraging. They were always on hand & gave tips.
Plenty of equipment, pens, stencils etc.
The girls had so much fun (as did i, hope they do a grown up version).
All done in the yurt, so warm & cosy & beutifully decorated.
Will definely book again. Highly recommened, Thank you for a fun afternoon!

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fun afternoon.

The paint a pot event was really well organised, there were plenty of materials for the children to choose from. The two staff were brilliant, very helpful and friendly when approached. We would definitely book another of the childrens events for our granddaughter, she had lots of fun.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Me and my husband visit the three…

Me and my husband visit the three garden centres around Worcester and end up for a cake and coffee
I have to say St Peter’s scones are the best baked fresh every day and the scone of the day are excellent

February 19, 2025
Unprompted review
Rated 3 out of 5 stars

Breakfast with Santa

Santa was one of the best Santa we've seen, he was great with the children and was so 'real'
Disappointed that the Santa experience was separate to the breakfast though, we all thought we would be in the same room as him, it felt a little disjointed.
Food was good, shame the drinks were separate to the booking and you had to pay for those on top.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Terrarium workshop with Ben

The terrarium building workshop with Ben was thoroughly enjoyable. He patiently answered all of our questions ans was on hand throughout to help us whilst we built our own terrariums. I'm really pleased with my creation

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

The terrarium making session

The terrarium making session was excellent. It was well equipped and Ben had a lot of knowledge to share with us. Really pleased with what I made as well and has made me want to try one out myself.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

Terrarium workshop

My friend and I attended a terrarium workshop. It was well organised, held in a lovely yurt, and very enjoyable. Ben was obviously an expert in his field and very helpful, warm, and friendly. There was unlimited tea and coffee, and water, available.
A lovely morning...

January 25, 2025
Unprompted review
Rated 2 out of 5 stars

Misleading coupon

Visited St Peter’s garden centre to use a 25% discount coupon only to be told it’s not applicable. My item was purchased at full price and was not part of a promotion. Just a heads up future customers please check stipulations of your coupons as they are misleading!
Update. The coupon was a 25% discount on a houseplant. I purchased a houseplant as a single item, not part of a promotion and paid full price. I was told by cashier it’s not applicable, but should have been as I was paying full price. Confusing and misleading.

Update 2. Firstly can I just say that this is appalling customer service from a reputable garden centre disagreeing and arguing with customers!! Maybe a refresher on handling and dealing with customer complaints maybe of use.
Secondly I purchased an item that was retailed at full price, was not reduced or in any promotional offer as it was a single item that was being purchased. When I questioned this at the checkout the cashier agreed that it wasn’t been used within a promotion (a single purchased item) or that the original price was being reduced in any way. Please feel free to question your employees, the item was purchased on 17/01/25 at approximately 14.20.

January 17, 2025
Unprompted review
St Peters Garden Centre logo

Reply from St Peters Garden Centre

Hi Sam,
I'm sorry to hear that it sounds like there's some confusion over vouchers.

I would appreciate it if you could give me more information, what was the discount coupon for and what were you trying to buy, and what reason were you given for it not being applicable?

Please feel free to contact me on here, or on jamie.armstrong@stpetersgc.co.uk

Thanks,

Update: Hi Sam, I'd love to know the reason the cashier gave for not allowing the use of the vouchers. We do stipulate that we don't allow vouchers to be used on discounted items or other promotions. Thanks,

Rated 5 out of 5 stars

Excellent garden centre and event venue

I went to St Peters for the first time for a propagation workshop in their yurt, which is a fantastic venue. The log burner kept it toasty, even in -5 degree outside temperatures! The workshop was brilliant, as was the lunch we had in the restaurant afterwards. We didn't have time to walk round the whole garden centre, but what we saw looked spacious, stocked with excellent variety and very clean. Will definitely come for a return visit, even though it's nearly an hour from home 😀

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Breakfast with Santa on Christmas Eve.

Breakfast with Santa on Christmas Eve.
The quality of the breakfast was fantastic. Daughter had a child’s full English, I had an adult full English and my husband had eggs Benedict.
The Santa experience was amazing. Even my husband and I were taken aback at how ‘real’ he was. He spent a good amount of time chatting to our daughter. It was an exceptionally special experience.

December 24, 2024
Unprompted review
Rated 3 out of 5 stars

Breakfast with santa

Breakfast wasn't with Santa, we arrived and ate a nice english breakfast (Potters Breakfast) with a little colouring pack for our daughter. we had to pay for drinks separately to the booking and having been told Santa would come to sit with us on his rounds, he sat across the room on other tables and never sat at ours to speak with us or our daughter. We got asked to visit a mini set-up after instead where each child was given a teddy and badge.
This was disappointingly not what i'd paid for as i could have had the whole "experience" elsewhere for a lot cheaper price.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

A magical morning

Breakfast with Santa was lovely. It was very well organised and smooth. Breakfast was tasty and came out quickly. The Santa was fantastic and memorable. We saw him in the carpark and he spoke to the children and then did a great story about why he was in a car and the children loved it! He was the best Santa we've had seen in years. A magical morning.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous experience with my…

Absolutely fabulous experience with my young Grandchildren and family . It’s my favourite place to visit . Food as always delicious, Santa was great with children and always such friendly staff and atmosphere .
It was the first time we’ve done the breakfast with Santa and will definitely do agin .
Merry Christmas everyone and thank you all 🎄

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Breakfast with santa

Breakfast with santa was very good. Thought the santa Breakfast should be separate from the public, lost some atmosphere. Santa's grotto was lovely in the marquee, maybe Breakfast should of been served in the marquee as well to keep it a separate experience.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Breakfast with Santa

My family went for Breakfast with Santa and it was truly a magical experience. All the staff within the cafe were wonderful and very engaging with my toddler and us as parents. The food was excellent - I highly recommend the Potter’s breakfast. Santa came to say hello to us before our food arrived which helped warm my shy toddler up in readiness for meeting him later. There was then plenty of time for Santa to speak with my toddler in the grotto - he seemingly has a vast knowledge of all things toddlers like! Mine was over the moon that he got to speak with him and have photos. Can’t wait to see him again next year!

December 18, 2024
Unprompted review
Rated 4 out of 5 stars

A very nice experience

The table was set up nicely. The breakfast was ok, but I did think a drink would be included in the price as part of the breakfast. Santa was excellent and interacted with my child lovely. We didn't feel rushed when visiting him. The gift was also super cute and a good quality. My little girl hasn't put her teddy down.

December 14, 2024
Unprompted review

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