A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
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See what reviewers are saying
I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
Company replied
After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more
Company replied
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
Company replied
Company details
Written by the company
Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.
Contact info
4.6
Excellent
328 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! Also very kind and they spoke English perfectly!
August 30, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your feedback !
Great bike & great team
Great bike - and great team👌
Everything went smooth, I will use again anytime I have the opportunity!
August 26, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your comment ! 🥰
it was a good experience
it was a good experience, nice team! thank you
August 24, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your comment ! 🙌
Never again
For 2 bikes charged me 2 registrations on the same name!
Really?
One of the bikes had no breaks, only this "contra" worked
Never again
August 21, 2021
Unprompted review
Reply from Swapfiets France
We are sorry to read your comment. 😔 For your information, we could have changed your bike quickly if the brakes were not working correctly. Have a nice day ! 🚲
Very helpful and professional help
Very helpful and professional help. Very patient. An excellent experience
August 20, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your comment ! 🙌
Very kind & a fast swap.
Very kind & a fast swap.
However he had a delay in the delivery and this happens every time when I request a swapfiets. It would be helpful if the timeslots of delivery are respected.
Thank you,
Eva
July 16, 2021
Unprompted review
Reply from Swapfiets France
Thank you Eva for your feedback ! We try our best to be on time. Do not hesitate to contact us if we are not ! Have a lovely day. 🚲🌿
We love our bikes!!
We love our bikes! Just received them and we're already really impressed lol Plus the service is very professional, thank you! Can't wait to try them out :)
June 15, 2021
Unprompted review
Reply from Swapfiets France
Great thank you for your feedback ! Happy to read that you love Swapfiets ! 🙌🚲
Great service
Very nice and helpful team! Picking up the bike was fast and easy, just like it should be.
June 8, 2021
Unprompted review
Reply from Swapfiets France
Happy to read that everything went well ! Enjoy your Swapfiets ! 🚲
I lost my keys
I lost my keys on friday. It’s monday and i already have new keys ! I used the very good swapfiets application and someone called me in the hour.
I’m very satisfied and highly recommand !
June 7, 2021
Unprompted review
Reply from Swapfiets France
Hi ! Nice to hear that you had your keys back :)
Have a nice day,
Swapfiets Team
Reply from Swapfiets France
Happy to read that you like Swapfiets ! 😄
Reply from Swapfiets France
Great ! Thank you for your feedback ! 🚲🙌
Reply from Swapfiets France
Great ! Happy to read this ! 😍🚲
Great service
The bike is perfect and very easy to drive. All the service for maintenance are easy and operate quickly :)
May 6, 2021
Unprompted review
Reply from Swapfiets France
Thank you Yasmine. These are the reviews that make my day!
Best,
Tom from Swapfiets
Reply from Swapfiets France
Thanks for your feedback ! 😍
Couldnt be any simpler
Fast, efficient and very practical. Saw the ad on Instagram at 10am and had my bike at 1pm. As Eddy at the store said, the Netflix of personal bike renting!
April 21, 2021
Unprompted review
Reply from Swapfiets France
Happy to read that you are pleased with Swapfiets ! 😄 Enjoy ! 🚲
Very good service
Very good service, the staff is very nice !
The bike was functional but a little heavy for me.
April 13, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your comment and your feedback ! 🚲😉
Excellent service and very nice staff!
April 2, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your comment !
Reply from Swapfiets France
Thank you for your comment 😄
Reply from Swapfiets France
Thank you ! Always nice to read this kind of feedback 😀
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