A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
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See what reviewers are saying
I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
Company replied
After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more
Company replied
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
Company replied
Company details
Written by the company
Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.
Contact info
4.6
Excellent
328 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent
Super friendly staff and I am very happy with my new, beautiful, Swapfiets!
February 20, 2021
Unprompted review
Reply from Swapfiets France
Great we are happy to hear that you love your new Swapfiets ! See you on the road ! 🚲
excellent service
February 17, 2021
Unprompted review
Reply from Swapfiets France
Merci pour votre retour Michelle ! 🚲
Very good experience!
Friendly and skilled staff, good bikes, what else to ask for?
January 31, 2021
Unprompted review
Reply from Swapfiets France
Thank you for your nice comment Maryan ! See you on the road ! 🚲
Great customer service
Great customer service, top quality bike and super nice french staff. Good service as always.
January 11, 2021
Unprompted review
Reply from Swapfiets France
Thank you Alizé, the Swapfiets team is always doing their best! See you on the road!
🚲
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