Synsam Reviews 

I booked an appointment for standard eye examination today 16:30 at Synsam Göteborg Korsgatan. My wife, my son and I arrived there just on time. We stated that we cannot speak Swedish and started to communicate in English They took my wife’s id card and took some information such an address and then took us to back side for examination. There I have stated I will translate everything to my wife in English since she cannot speak neither English nor Swedish. After that optician came and they started to speak Swedish with each other. Every changed since then. They told us that they won’t examine my wife. The reason they told is “translating” takes time, time is limited with 30mins and we should have been informed them in advance that we cannot speak Swedish and need translation. We couldn’t understand really this. I said it is not a surgery and instead of talking if they would have started we could halfway through. But they insisted on not examining my wife. This is the first time we have encountered such an issue in Sweden. They literally discriminated us because of NOT speaking Swedish. How come? Don’t we have right to have eye examination ? That eye examination was super important to my wife because she will start SFI course next week and she can barely read far distances. This was really heartbreaking and my wife has cried for hours because of them.

They rob you off money on their subscription system. Even if you exit, try to exit.. then they’ll have you pay 2 months????????

DISGUSTING!

Responsible company, with good staff and affordable prices.

If you're an expatriate in Sweden and expect leaving the country in the future, I strongly advise against enrolling in Synsam's subscription program. It can become a challenging and convoluted contract that is hard to discontinue. In simple words, it's a rabbit hole. Regrettably, the in-store staff may not inform you about the complexities associated with canceling the subscription, and the customer service may not offer the required assistance. With this business model, I don't think this company will last for long in the market. Their subscription scheme is not trustworthy and they disappoint their customers when support is needed to exit the subscription. I would not endorse Synsam to my acquaintances or friends.

Very kind and friendly professionals who try their best to spare you both time and money. I look forward to meeting them again.