Amazing service! I went for new glasses with my grandmother, i'm already a customer of their lifestyle package and they took care of me and my grandmother so well and even gave us discount for joining... See more
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the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country du... See more
Company replied
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to termin... See more
Company replied
I was very satisfied with a prior experience back in 2022 in Sollentuna, so I decided to get a new set of 3 glasses in an another shop. The requirements were straight, but the final product was not wh... See more
Company replied
Company details
Information provided by various external sources
Idag består Synsam av drygt 185 butiker i Sverige och 500 i Norden. De äldsta butikerna har över hundra års erfarenhet och kunskap i ryggen. Vår nära och ofta långa kontakt med dig som kund i kombination med det senaste inom mode, sortiment, teknik och undersökningsmetoder gör Synsam till ett klokt och tryggt val – både för dig och dina ögons skull.
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4.1
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Mkt bra service !
February 11, 2022
Kista staff sometimes saying different…
Kista staff sometimes saying different things. Different info everytime.
January 27, 2022
Reply from Synsam
Hello,
Thank you for your feedback! Im terribly sorry that you have gotten different information during your visits. I will take your feedback directly to the Kista store manager so that the routines can be looked over so that everyone is on the same page. Our customer service is also more than happy to help you if you have any additional question. They are open mon - fri 09:00 - 19:00. You can email to customerservice@synsam.com or call 08 - 400 50 450.
Sincerely,
Maija
They still dont Contacts me
December 22, 2021
Unprompted review
perfect glasses and very good service…
perfect glasses and very good service and profitional tech.
December 12, 2021
Bra service.
December 2, 2021
Very good and cheap.
November 26, 2021
Bra service.
August 30, 2021
Oakley sunglasses - good exp
I ordered Oakley sunglasses, it didn't fit me perfectly. So I returned them back and the payment was received within 4-5 days. Thats what I really liked, smooth customer experience even if the product doesn't fit your specifications and likes.
April 20, 2021
Unprompted review
Fin service 👍
August 1, 2020
Unprompted review
Supersmidigt!!
May 12, 2020
Unprompted review
Bra personal o service
March 2, 2020
Unprompted review
Mostly bad experience
I asked the personnel to send the glasses to another place, but even though I was told that this was a non-issue the glasses was never sent to me and after trying to contact the store, which sent me an invalid phone number by sms, and then trying to contact the company I was completely ghosted. Never heard anything from them before I traveled about 300km back to the place where I ordered them.
I don't think this is an issue with staff, but an issue with the underlying support system which makes it hard for the employees to communicate and keep track of all the things modern organizations are expected to do.
February 10, 2020
Unprompted review
Reply from Synsam
Hello Jonas,
Thank you for the review.
I am sorry to hear about your experience and we apologize for any misunderstandings.
We would like to take a deeper look into this incident and would appreciate if you could respond to the e-mail I recently e-mailed to you.
Thank you very much!
Best regards,
Anna
Bra service!
August 4, 2019
Unprompted review
Awesome after service at Johanneberg.
Awesome after service at Johanneberg. The attendant helped resubmit my synintyg to the transport authority.
January 27, 2019
Unprompted review
Dear Synsam
Dear Synsam,
I am forced to write here due to extremely bad service I got at the Mall of Scandinavia shop. Your optician made a mistake and instead of putting 1st of Nov 2018, wrote 1st of Jan 2018 on my eye's check form, which was later sent to Transportation committee. Due to this mistake they declined my permission for getting a driving licence (not a valid eye's check - too old). In the meantime I have already started going to a school and scheduled both of my exams at the end of January (I thought what can go wrong when I am perfectly healthy and have no bad records). And now I cannot go to driving lessons as planned.
When I called to Mall of Scandinavia and explained that I need help to fix Synsam's mistake, I got a very unkind and rude answer, that they will come back as soon as they have time. No clear timing, no apology, no understanding that they may have ruined someone's plans. They bounced me between two colleagues without giving any clear answer.
How can you give such a service to a loyal customer - I bought glasses from you and one year later came back for doing eye's check? Instead of offering a compensation for such a mistake you made me struggle to get attention and answer.
It is very impolite and frustrating. I thought it was worth sharing here for other customers to know how you handle problem-solving situations not just pure sales.
Regards,
//Elena
January 8, 2019
Unprompted review
Reply from Synsam
Dear Elena,
Thank you for your feedback. We are very sorry about this situation.
Of course we will help you and the store will get in touch with you.
Best regards,
Anna
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