Great experience, based on an eyesight test required several glasses and personal took their time, advised and were very helpful to come to a nice selection. Never felt rushed or pushed into decisions... See more
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Amazing service! I went for new glasses with my grandmother, i'm already a customer of their lifestyle package and they took care of me and my grandmother so well and even gave us discount for joining... See more
the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country du... See more
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Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to termin... See more
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Idag består Synsam av drygt 185 butiker i Sverige och 500 i Norden. De äldsta butikerna har över hundra års erfarenhet och kunskap i ryggen. Vår nära och ofta långa kontakt med dig som kund i kombination med det senaste inom mode, sortiment, teknik och undersökningsmetoder gör Synsam till ett klokt och tryggt val – både för dig och dina ögons skull.
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4.1
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Dear Synsam
Dear Synsam,
I am forced to write here due to extremely bad service I got at the Mall of Scandinavia shop. Your optician made a mistake and instead of putting 1st of Nov 2018, wrote 1st of Jan 2018 on my eye's check form, which was later sent to Transportation committee. Due to this mistake they declined my permission for getting a driving licence (not a valid eye's check - too old). In the meantime I have already started going to a school and scheduled both of my exams at the end of January (I thought what can go wrong when I am perfectly healthy and have no bad records). And now I cannot go to driving lessons as planned.
When I called to Mall of Scandinavia and explained that I need help to fix Synsam's mistake, I got a very unkind and rude answer, that they will come back as soon as they have time. No clear timing, no apology, no understanding that they may have ruined someone's plans. They bounced me between two colleagues without giving any clear answer.
How can you give such a service to a loyal customer - I bought glasses from you and one year later came back for doing eye's check? Instead of offering a compensation for such a mistake you made me struggle to get attention and answer.
It is very impolite and frustrating. I thought it was worth sharing here for other customers to know how you handle problem-solving situations not just pure sales.
Regards,
//Elena
January 8, 2019
Unprompted review
Reply from Synsam
Dear Elena,
Thank you for your feedback. We are very sorry about this situation.
Of course we will help you and the store will get in touch with you.
Best regards,
Anna
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