Textburst Reviews 99

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

CLOSED MY ACCOUNT £100+ CREDIT GONE WITH NO WARNING Deleted my account without any warning which had over £100 credit on the account. Claimed that it hadn't been logged into for 12 months w... See more

Rated 5 out of 5 stars

We have used MediaBurst before for email to MMS conversion. We ceased that product line from our business as we changed what services we offered. Now we use their Textburst platform to notify ou... See more

Rated 5 out of 5 stars

As a novice when it comes to SMS marketing, I tried a few companies. Mediaburst had a fantastic, user friendly system which had all the standard features in a clean design. Their reporting su... See more

Company details

  1. Money & Insurance

Information provided by various external sources

* Send text messages easily online * Keep your customers up to date * Used by thousands of businesses *


Contact info

1.2

Bad

TrustScore 1 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Superb customer service, so easy to use, cheap messaging, you really do get value for money.

March 26, 2012
Unprompted review
Rated 5 out of 5 stars

Fast, effective and reliable

We use the SMS product and have never had a problem. It's a fast, efficient, reliable service and I've not got anything but positives to say about them.

They are a company, who, when needed, will go that extra mile to make their customer happy/help them in any way they can.

March 26, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent speed and service

Mediaburst are able to turn around requests very quickly, their support and account management team are very helpful and responsive to our business.

March 26, 2012
Unprompted review
Rated 5 out of 5 stars

Committed to customers and the improvement of their products

As a publisher we have used Mediaburst SMS solutions to support print display advertising and reader response solutions.

We find the latest Textburst far more user friendly and easier for our staff to dip in and out of as needs require.

If we do have a set up problem they are always attentive and friendly

Billing is also simple and transparent which is important to us in terms of allocating supplier costs to titles and advertiser campaigns

March 26, 2012
Unprompted review
Rated 5 out of 5 stars

Open honest company

Fantastic company with very friendly/open support staff - any questions/queries were answered in an efficient manner.

API code samples a dream to work with too!

March 23, 2012
Unprompted review
Rated 5 out of 5 stars

Just what we were looking for

We were looking for an SMS solution that integrated with our in-house monitoring (Nagios), and found Mediaburst already had a plugin available - we were up and running in under an hour, with quick and helpful advice from the lovely people on their support team. Highly recommended.

March 19, 2012
Unprompted review
Rated 5 out of 5 stars

Thanks for helping me solve my issues...

I have had a good experience with all employees at Mediaburst. The have solved my issues using their Wordpress plugin. I live on Hawaii Island. I would like to see a Skype phone number to call. Thanks

March 18, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing service and great customer service

Mediaburst have been a great company to use, after replying to me on Twitter I got 50 free text messages to give them a test run.

The site is easy and simple to use, API documentation give all the information you need without adding too much technical garbage, the back-admin is clear and straight forward and should probably be an example to other service providers on how to not bombard your user.

March 15, 2012
Unprompted review
Rated 4 out of 5 stars

Good, Professional Service

Simple, straightforward and easy-to-use API, also the help desk was quick to respond to a small issue and I had it resolved within a day.

Will be using Mediaburst more in the future when my clients require SMS functionality.

Would be nice if it was possible to have a developer/reseller account option though.

March 14, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look