The Baby Store Warrington Reviews 

Great experience! Our first baby and we got all the help we needed from the baby store, could fault the people that worked there very helpful. As me and my partner did not know what we were looking for as it’s our first and they were all attention on us helping find everything they could. Definitely recommend coming here if you are having a baby great value, and great prices, definitely be coming back once we start the nursery soon

Very helpful and informative - keeping us posted with updates and delivery estimations. Thank you.

Fantastic customer service. Could not do enough for myself and expecting wife. Staff where lovely and helped us find the right pram and car seat for our needs .

This Shop has the WOW factor, fantastic. There is no shop like it. What a beautiful shop.
Thought this was going to be an expensive shop but NOT at all. I love to shop around for deals and discounts but couldn’t be beat there prices.

Terrible service when you try to return an item that was not suitable for its purpose, told to contact the manufacturer ,refused to give money back complete waste of £1500

Good range of products available and the staff are very helpful.

Very helpful staff, considering I don’t know a lot about the products everyone was very understanding and helped me find what I was after. Deposit system was easy. Would highly recommend for any other dads who need a pram but don’t know where to start. 5 stars

We recently purchased a travel system from here which arrived today in plenty of time for the arrival of our baby. The sales staff were amazing throughout. We visited the store on a few occasions before deciding on which pram we were going to purchase. On every occasion the staff could not have been more helpful and I must say extremely knowledgeable. After visiting other shops with pushy sales staff I could not recommend the baby Store enough we are looking forward to popping back in next week to order our Nursery furniture.

Absolutely love this store. The staff are so helpful and kind and nothing is too much trouble. I have purchased things in store and online and never had any issues. There are so many prams to see and you can push them round the store to find the right one for you. They also have so much furniture and bedding to choose from. The clothes are beautiful also. We also found the prices to be the best on the prams and furniture.

When we collected our pram we got a free gift voucher for a baby photo shoot!! and the staff gave us plenty of their time for the questions we had.

Would definitely recommend this shop to anyone!

I had an amazing experience at The Baby Store as a first time mum! The girls made me feel so welcome and reassured throughout the whole experience. The store itself is absolutely gorgeous and has so much for you to look at and try. I can't wait to go back and bring my little girl with me once she's born as I couldn't thank the team there enough for all they did for me throughout my experience!!

Don’t waste your time.
I tried to order something for my daughter for Christmas. When I placed the order, it said it was in stock and it would be delivered in 2 to 3 days. After three days I received a notification to say the order is been cancelled. I contacted Babystore and they told me that the item wasn’t available any longer. Very little sympathy very little concern.

I most definitely won’t ever use this company again.

It was my first and last experience. My advice is to stick to trusted e-commerce channels

Ordered product that showed as ‘in stock’. After weeks of not having received it, I sent a chaser to the company. Only then did they get back to me to advise someone would be in contact the following week - cryptic much!!

I was then contacted to say that the item wasn’t due in until the end of September. Apparently they order directly from the manufacturer and they had delays - never mind the fact that when I purchased it showed as in stock!! I was offered to choose a different colour which was not what I had asked for!

Mid September I then chase again as there is no update. Only when I chase do I get contacted to say it’s delayed again till the end of October.

I requested a refund. I received an email from the company to say the order was refunded… however 5 working days later still no sign of my money that they have now had for 2 months! So I chased again to find out that they didn’t fully process the refund with PayPal.

Throughout this the customer service come across as sarcastic and unbothered.

Would never use this company again. Absolute scam artists that are happy to take your money and sit on it for as long as possible.

I visited the store on 21st August.
The store itself and staff were very good when we went to visit and select our products. Staff were more than happy to demonstrate the travel systems that we were interested in which was very helpful.
I wasn’t that thrilled by the delivery service though …. The in store staff base it on due date. Mine is 18th October. So they put on my invoice for “September delivery”, which means anytime in September, including 30th, which caused some anxiety given that I could have given birth early for all myself or anyone knew. I’d have preferred something more specific or just a normal delivery window of a few days to a week like any other store provides.
I rang the Babystore halfway through September as I hadn’t heard anything about my order. They said that they knew nothing yet and said that Tutti Bambini’s courier (one of the providers I’d bought from) would let me know when they had dispatched the order. A few days later, my baby furniture arrives. Lucky I was in as I’d received no notification!
I’ve discussed it directly with Tutti Bambini myself, however there were fixings missing from the wardrobe and the bolts they supplied for the cot were too short, which incorrectly ended up with me receiving a new cot and side (as I’d initially thought they were faulty), which are now spare and I’m still waiting for Tuffnells to collect 5 days after they were supposed to collect it! It’s now outside my front door, exposed to the elements and other people because I’m not having it cluttering my hallway and causing a trip hazard now I’m 38 weeks pregnant! Additionally, I ended up going out to buy longer bolts for the cot, which completely solved the problem! Tutti Bambini offered to reimburse the money I paid for the bolts within 7 days, which there is still no sign of in my bank account.
Then with the travel system I bought, the Babystore had not specifically put the carry cot on my invoice so Joie dispatched my order to me with just the stroller piece, which would be of no use initially for a newborn who needs to lie flat.
I rang the Babystore who rectified the issue and said that it would be in store with them around 10 days after my call, however it then arrived at my house after 4 days. Great that it arrived sooner than 10 days, however DPD had notified me of this 2 hours prior. Good job I am now at home for the majority of everyday awaiting baby’s arrival or I would have been trying to reschedule the furniture and carrycot deliveries.
It doesn’t seem like as smooth a service as it could be. I wouldn’t shop through Babystore again. Overall the deal I purchased with the travel system saved me about £250, however the service fell short. I’d prefer to shop directly with suppliers.

Had a great experience here. Very helpful with the travel system and the best car seat for our needs. All items arrived in store early and they were very helpful when collecting
Competitive prices and recommend enough

Great quality products but the delivery time is very long

We had had endless issues with ordering our furniture through the Baby Store Warrington which has made the process of becoming a new mother extremely upsetting and stressful. From missed pick ups to deliveries rescheduled without actually telling us and damaged furniture to the wrong items being sent, it has been such a battle to get our nursery put together which has caused unnecessary upset and stress. Something that no new mum should go through.

The customer service team have been great at trying to resolve the issues however there shouldn’t be this many issues! Every time we have had a delivery there has been an issue with the product or the actually delivery of the items.

The experience for me has been extremely poor and I will not be considering them in the future for my nursery needs.

Absolutely diabolical!! Complete lack of customer service and communication. Will NEVER shop here again and definitely won’t be recommending it to friends!! As business owners ourselves I don’t know how they still have the front to advertise everyday when they can’t deliver on time the orders already taken and provide customer service to a time that is precious, stressful, tiring yet memorable to expecting parents.

We booked an appointment to go to the store on the 27th December, we paid in full for a pram, upgraded the car seat, a personalised cotbed, canopy, changing unit and a changing mat.

The pram I collected 3 weeks later than the date originally given this was after several phone calls from myself chasing for a date. The remainder of my order was supposed to be in store by this time too but could not give me ANY date at all and said they would be in touch. I NEVER received ANY courtesy calls or emails with an update.

After chasing and chasing finally the cot bed was in store I explained how I felt they lacked customer care and service, they offered to deliver the cot bed and offered me a complimentary bedding bundle. I thought fair enough they are trying to correct any issues and restore my faith in the store. WELL, we started building the cot bed to then find there was a main piece missing!! I emailed and messaged that afternoon and phoned the next morning to be told they were checking in the warehouse and will get back to me. They found the piece and I collected it in the week. Now the changing unit was outstanding, phone call after phone call from myself finally it was in and they delivered it.

I am due this Sunday and still no changing mat! I find it astonishing that I ordered, and paid in full in December and am still waiting for a changing mat!!!!

I have had no apology from the store just excuse after excuse. If you can’t provide a good reliable service on time to people who are on a time limit with due dates don’t take their money!!!

I have a lovely experience with The Baby Store. Very helpful and knowledgeable staff.They went above and beyond to help us. I phoned with questions regarding my order,they keep in contact with me all the time. Excellent manners and customer service. Wish more places were like that.

I’m one of those people who go out of there way to write a good review for a company and very rarely write a review if I have had a bad experience.
We ordered a mutsy pram bundle and car seat in November. Advised that we will have the pram by latest mid Feb. I was also advised “ prams are never late for arrivals “,

Start of Feb comes. I get a call for my final payment of £700 as “ the pram is due any day now, so we need to settle payment “.

2 weeks passed. I call and ask for an update. “ we have no idea, we’ve not heard anything”. Ok, but someone told me the pram is due any day so make I need to finalise all payments. I was promised a call a day with an update....

Another week passes. I call and ask for an update and I’m told “ mutsy are just a nightmare in general, so we can’t update you “.
( they were a great when I was paying £1300 quid tho eh)

Another few days go by so I email Mutsy head office myself directly. I get a reply within 10 minutes promising me they will get the pram to me within a week. They have been having issues since brexit and not been able to get any shipping over since brexit went through but they will do a special delivery on this one pallet.

Now the store knew that they have not been getting any mutsy since brexit but still contact me for payment.
I got the pram within the week as advised by mutsy, 4 weeks late. 5 days before my partner is due.
I had to buy a new pram and car seat, keep it in the boxes so I can return them just in case this didn’t show up. I mean how crazy is it that someone is having to do that.

Also, we go and pick up the pram. No apology, no care in the world. I honestly think staff are now immune to any complaining or unhappiness from customers. When really the issues should be tackled head on.

The Compton family must know what is happing in there business? The baby store has one of the worst trust pilot scores within its sector.

From what should have been a great experience for me and my partner as this is our first child, has ended up being a worrying and tough month leading up to due date. Luckily I kept most of this from my partner.