The Bicycle Exchange Reviews 

100
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Couldn't be happier with my new bike from Dan's shop in Dumbarton. Really friendly, no-pressure service from start to finish, and the bike was exactly as described. Dan was great to deal with and gave... See more

Rated 5 out of 5 stars

From our initial enquiry via Facebook Marketplace, our messages were answered by Dan within a few minutes and we were given helpful advice. We collected the bike from their premises the next day and... See more

Rated 5 out of 5 stars

Dan gave me all the time I needed when buying a bicycle, answering all my questions clearly and without fuss. No pushy sales pitch at all. Eddie is a wonderfully talented and inventive engineer who... See more

Rated 5 out of 5 stars

Fantastic customer service. Dan arranged a viewing for me at extremely short notice. Bought a lovely Trek bike in great working order for my son’s birthday. He’s going to love it! Great to see a busin... See more

Company details

  1. Used Bicycle Shop

Written by the company

The Bicycle Exchange has been created to help people in and around the Sussex area to have access to quality bicycles at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(100)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bike and service

Dan was super-helpful in arranging to view and ride the bike on a Sunday morning. The bike is great. Plus, it's reassuring to know it's been serviced and there's a three-month warranty.

August 5, 2023
Rated 5 out of 5 stars

Excellent service.

Dan was a very pleasant chap to do business with. The bike I bought from him was very reasonably priced and advertised in a clear and accurate way. It was in very clean condition (as new apart from a few minor scratches that had been clearly described) and had been serviced. Pick up went smoothly with no problems. 3 month warranty given. I have no hesitation in recommending buying a bike from Dan.

July 25, 2023
Rated 5 out of 5 stars

Very helpful

Dan was very helpful and adjusted the bike I eventually chose to fit me. His warranty is very reassuring and the bike works well.

July 17, 2023
Rated 5 out of 5 stars

Took my grandson to buy a mountain…

Took my grandson to buy a mountain bike. The appointment system meant that we had the full attention and input from Dan and the team. We felt comfortable that we were encouraged to buy the right bike for our needs rather than being price driven. Bought the bike all within 30mins, took it home and haven't seen him since( joke)

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Very prompt service

Very prompt service, as i had limited time to pick up the bike and Dan was very accomodating. Bike was as described, looks nice and tidy can't wait to get out on the road.

July 9, 2023
Rated 5 out of 5 stars

Great purchasing experience

Great purchasing experience. Very responsive on phone and WhatsApp. Shared great information and organised to view the bike on a Sunday afternoon which was much appreciated. Bike was fantastic and purchase process was quick and easy. Highly recommended.

July 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Really happy with my bike! Very approachable and easy to deal with. Had a problem with the bike and Dan resolved the issue quickly and without fuss. Would happily recommend if you're looking for a great deal on a good bike. Reduce, reuse, recycle! 🚴🏽‍♀️

June 28, 2023
Rated 5 out of 5 stars

Lovely Experience

Dan was extremely useful and knowledgeable. Generous enough to transport 3 bikes for me to try without question. I left with an amazing bike at an amazing price, highly recommend!

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Dan is excellent at communication

Dan is excellent at communication, he didn’t have a suitable bike for me when I first contacted him, but as soon as one came in he let me know and I was able to pick it up a couple of days later. I did have an issue with the bike once I had got it home, but Dan very kindly came to my home to fix it. All in all a very good experience.

June 28, 2023
Rated 5 out of 5 stars

Highly recommended

From our initial enquiry via Facebook Marketplace, our messages were answered by Dan within a few minutes and we were given helpful advice. We collected the bike from their premises the next day and whilst nervous from buying off Facebook were reassured by the clean premises, the many bikes on display and people working on them. The bikes have a 3 month warranty and my son now has a great bike that is clean and seems safe. These guys are legit and I will use them again without hesitation.

June 21, 2023
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Dan arranged a viewing for me at extremely short notice. Bought a lovely Trek bike in great working order for my son’s birthday. He’s going to love it! Great to see a business recycling high quality bikes and helping us reduce our carbon footprint. Great concept and I will be using again!

June 19, 2023
Rated 5 out of 5 stars

Great service

Great service, advice from Dan and great range of bikes at good prices - all seemed to be in good condition and we were really pleased with our purchase

June 9, 2023
Rated 5 out of 5 stars

Great service

Phoned Dan on a Sunday and within an hour and a half I was driving home with my new bike. Great prices and piece of mind with the 3mths warranty he gives on everything he sells.

June 10, 2023
Rated 5 out of 5 stars

Highly recommend the Bike Exchange

Dan was very responsive and quick to arrange a time to view the bike. The bike was in very good condition. Dan was friendly and approachable and gave my daughter the option to test out the bike. There were many different options in how we could pay for the bike (i.e. via PayPal, card and cash). Dan was very quick to send an invoice of the purchase on the same day. Definitely recommend others to purchase bikes from the Bike Exchange.

June 10, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look